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HP laptop went blooey

Started by tomcatlover , Aug 18 2012 09:47 PM

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64 replies to this topic

#31 Artrooks

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Posted 20 August 2012 - 03:46 PM

Probably using the hidden recovery partition on the hard drive.

Regards,
Brooks



 

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#32 tomcatlover

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Posted 20 August 2012 - 04:11 PM

Recovery failed.

Got another BSOD......and IRQL_NOT_LESS_OR_MORE

back to black then a prompt to use the Windows Installation Disk..............(I have none)

Started in Safe mode.........still waiting for something to happen.

 Custom built

 Processor:  AMD A6-9500 Radeon R5  3.5 GHZ

12 GB RAM,  64 bit OS

#33 tomcatlover

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Posted 20 August 2012 - 04:16 PM

Wait............this is cockeyed.

I followed all the directions and set up stuff and keep getting the BSOD............

This is really screwed up.


"Starting Windows
screen totally black

nothing happening.

powered off........powered up......."Windows Failed to start. Insert your Windows installation disk and click start."

Windows start screen, BSOD. Memory management.

Windows failed to start

Windows istallation disc click repair your compluter

or other options which I've done over and over.

I'm tired, and now I'm angry. Time to shut down and come back tomorrow.

Edited by tomcatlover, 20 August 2012 - 04:33 PM.

 Custom built

 Processor:  AMD A6-9500 Radeon R5  3.5 GHZ

12 GB RAM,  64 bit OS

#34 tomcatlover

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Posted 20 August 2012 - 04:36 PM

See if you can't try to figure it out and get back to me. I'll be looking for your reply later.
I may just have to bite the bullet and call HP Support. :blink:

 Custom built

 Processor:  AMD A6-9500 Radeon R5  3.5 GHZ

12 GB RAM,  64 bit OS

#35 Artrooks

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Posted 20 August 2012 - 08:20 PM

Hello,

I'm questioning a hardware problem with the computer; memory, hard drive, or something else. I know that the HP diagnostics passed but I'm still suspicious.

If you are willing to do more extensive diagnostics, then create an Ultimate Boot CD as follows:

Please download the Ultimate Boot CD (UBCD) from here or here (359 MB Iso file). Burn the ubcdxxx.iso file to create a bootable CD.

  • Don't know how or can't burn an "Iso" image?
  • Download ImgBurn from here.
  • Install the software then start ImgBurn.
  • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
  • Click on this icon to "Start." Posted Image
Insert the UBCD and set the HP computer to boot from the CDROM first, usually by pressing the F9 key for the Boot Menu. Select CDROM.

  • Arrow down and select Memory from UBCD start-up menu.
  • Select Memtest86+ V4.20.
  • The program will auto start. Allow it to run for 12 hours (overnight) for moderate confidence or until it registers any errors.
  • There should be NO errors reported.
  • The test can be stopped as soon as an error is reported (in red). Press the ESC key to reboot.
  • To isolate the problem module should you have more than one memory chip, test each chip, one at a time, in the slot closest to the CPU. Take precautions to avoid static electricity when handling sensative electronic components.
  • If a memory chip tests bad, then retest that chip in a different memory slot.
  • Remember, any errors can mean a bad memory stick or bad memory slot on the motherboard.
  • Press the ESC key to stop the test and reboot.

Regards,
Brooks



 

#36 tomcatlover

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Posted 21 August 2012 - 01:49 PM

I'll probably do that tonight, around 8 so that I'll be able to see what's what tomorrow morning. I burned the UBC ok. I did not open it before burning it. Should I have done that?

 Custom built

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12 GB RAM,  64 bit OS

#37 Artrooks

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Posted 21 August 2012 - 03:55 PM

As long as the UBCD boots up to a startup menu, you're good to go.

Regards,
Brooks



 

#38 tomcatlover

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Posted 21 August 2012 - 04:21 PM

Ok......I'll give 'er a go starting at 8.

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12 GB RAM,  64 bit OS

#39 tomcatlover

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Posted 21 August 2012 - 06:49 PM

Ok.......burned the file using Nero Express to a cd-r. Stuck it in the laptop, hit f9, chose cd/rom...........and nothing. Back to a windows startup screen....

no 'select memtest86', nothing.....no options......nothing.

Back to the windows startup screen, watched it automatically start windows, then a quick flash of BSOD, then continuous start screen/BSOD endlessly recycling.

-------------------------
Did I not burn the file right? Did I burn the whole file? Should I try the whole thing over?

I just checked the 'download' file on my desktop, and it shows I did download the 359MB iso file, so it's on the cd/rom. It's simply not running after I click 'choose cd/rom'
----------------------------
To tell you the truth, it's worse now than when I started on Sunday night. Now I can't even get to the welcome screen.

Edited by tomcatlover, 21 August 2012 - 06:56 PM.

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 Processor:  AMD A6-9500 Radeon R5  3.5 GHZ

12 GB RAM,  64 bit OS

#40 Artrooks

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Posted 22 August 2012 - 07:02 AM

Hi,

You probably burned the iso as you would a data file. It's not bootable. See here: http://www.ehow.com/how_6453276_burn-iso-using-nero-express.html.

If that doesn't work, try ImgBurn.

Regards,
Brooks



 

#41 tomcatlover

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Posted 22 August 2012 - 09:40 AM

Ok....downloaded ImgBurn. I'll try that later......I'm not going to be able to spend a lot of time on this today, and we're baby sitting.

Question: When I downloaded the ultimate boot cd, I saved it to my download file, and burned it from there. Should I have saved it to my desktop? If I don't burn it as a data file, what DO I burn it as?

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 Processor:  AMD A6-9500 Radeon R5  3.5 GHZ

12 GB RAM,  64 bit OS

#42 Artrooks

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Posted 22 August 2012 - 10:07 AM

Hello,

No, it doesn't matter where you saved the file.

If using ImgBurn, follow the instructions here: http://www.bleepingcomputer.com/forums/topic465746.html/page__view__findpost__p__2812987.
Don't know how or can't burn an "Iso" image?.

Regards,
Brooks



 

#43 tomcatlover

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Posted 22 August 2012 - 11:24 AM

Ok.......then the file I burned from Nero should've been ok. Anyhow, I'll burn it from IMGBurn and see if that made a difference.

-----------------------------------------

Ahhhhhhhh, now I see. The ImgBurn was what I should have done in the first place. I'll give it a go again tonight.

Edited by tomcatlover, 22 August 2012 - 11:54 AM.

 Custom built

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12 GB RAM,  64 bit OS

#44 tomcatlover

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Posted 22 August 2012 - 05:57 PM

Art.........the cd/rom booted, and the memtest is running. See you in the morning... :thumbup2:

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12 GB RAM,  64 bit OS

#45 Artrooks

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Posted 22 August 2012 - 07:53 PM

Excellent! Posted Image

Regards,
Brooks



 

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