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HP laptop went blooey


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#1 tomcatlover

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Posted 18 August 2012 - 09:47 PM

HP Pavilion laptop running Windows 7.

I was doing some internet surfing, and got an 'unexpected shutdown' ........blue screen and message I've never seen before.
Event name : Blue Screen
OS version : 6.1.7601.2.1.0.768.3
Locale ID - 1033

BC Code : a
BCP1 : FFFFF6FB41EFBFAO
BCP4 :6_1_7601
Service Pack :1_0
Product: 768_1

for the record the screen broke up into lines, then went to black. I tried to start in safe mode, then restore from an earlier point............after several tries and several other blue screens and error messages. The restoration was deemed successful, but the problem kept happening.

I'd get the following message off and on, depending on whether or not the machine would get to the startup..........."windows has recovered from an unexpected shut down".

then back to the blue screen and IRQL_NOT_LESS_OR_eQUAL

MEM0RY_MANAGEMENT

this launched a startup repair > attempting repairs> repairing disk errors > and it restarted but the same thing kept happening.

Other messages were like:
"Windows did not shut down successfully" and "page fault in non-paged area"

I restored to a point about 2 weeks ago, and even though the restore was completed successfully the unexpected shutdown occured again.......with the screen broken up into lines.....

NOTE: THIS FOLLOWED A DOWNLOAD OF A 'CRITICAL MICROSOFT UPDATE'.



Any idea what I need to do?

Edited by tomcatlover, 18 August 2012 - 09:48 PM.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


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#2 cod head

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Posted 19 August 2012 - 09:47 AM

Sounds like a memory problem.Got this from Microsoft Site about manually running a memory test.

To run the Memory Diagnostics Tool manually

If the Windows Memory Diagnostics tool doesn't run automatically, you can run it manually.

Open Memory Diagnostics Tool by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems.‌ Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Choose when to run the tool.

Source:

http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer

#3 Artrooks

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Posted 19 August 2012 - 10:16 AM

Hello,

I also recommend that you first test your hardware. Give cod head's instructions a try. In addition, it would be beneficial to run the built-in HP hardware diagnostics below.

"Using Hardware Diagnostic Tools when Windows does not open
  • See this link: Testing for Hardware Problems Using Hardware Diagnostic Tools (Windows 7)
  • Arrow down to Using Hardware Diagnostic Tools when Windows does not open.
  • These are generic instructions so may vary depending on your particular model and OS.
  • Try Test from Hard drive (Recovery partition exists) and if no luck, try Running the test from startup screen (boot).
  • Test all hardware; especially the hard drive and memory.
Let us know the results.

Regards,
Brooks



 


#4 tomcatlover

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Posted 19 August 2012 - 10:29 AM

Ran memory diagnostics ......no problems detected. I'll use the hardware diagnostics next.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#5 tomcatlover

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Posted 19 August 2012 - 10:31 AM

"Windows failed to start"

Running startup repair. This happened a couple of times last night.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#6 tomcatlover

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Posted 19 August 2012 - 10:57 AM

Ok, I went thru a startup repair which pointed me to the HP Recovery Manager. I have three options......1. Launch Check Disc for the Windows partition, 2. Launch check disc for the Recovery partition.........3. Open a command prompt.


Which option should I choose?

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#7 Artrooks

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Posted 19 August 2012 - 10:59 AM

I would try "Launch Check Disc for the Windows partition."

Regards,
Brooks



 


#8 tomcatlover

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Posted 19 August 2012 - 11:03 AM

Doing so now.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#9 tomcatlover

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Posted 19 August 2012 - 11:06 AM

Apparantly no problems there. It ended so quickly, I couldn't tell, but nothing's come up telling me a file or 50 are corrupted. I am back to the original HP Recovery manager screen with the listed options. So now do I choose check for the recovery partition?

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#10 Artrooks

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Posted 19 August 2012 - 11:25 AM

So now do I choose check for the recovery partition?



I wouldn't hurt.

Regards,
Brooks



 


#11 tomcatlover

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Posted 19 August 2012 - 11:27 AM

I ran check disk for recovery partition.......no issues.
Rebooted> Windows start> blue screen "windows service exception> back to "windows failed to start" > back to reboot auto> loading files> startup repair>

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#12 Artrooks

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Posted 19 August 2012 - 11:39 AM

Can you try to run the HP hardware diagnostics (post # 3) at computer boot. I'd like you to test the hard drive, specifically, if possible.

Regards,
Brooks



 


#13 tomcatlover

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Posted 19 August 2012 - 11:42 AM

I can try.

Procedure? Boot then F8?

Right now the startup repair tool is running and I can't exit out of it.


Now back to HP Recovery mgr.




Forgive me, but I'm totally bamboozled here and unable to think straight for a minute. LOL....you'll have to bear with me.



The HP Recovery Mgr has an option to run diagnostics of the HD from where I am right now....(the recovery manager)

Edited by tomcatlover, 19 August 2012 - 11:47 AM.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity


#14 Artrooks

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Posted 19 August 2012 - 11:48 AM

See if this works.

From HP site referenced previously:

"If your computer was manufactured in 2008 or later, you may be able to run a hardware diagnostic test during the startup process. To do so, turn on the computer and press the F9 key during the screen with the HP or Compaq logo.
Diagnostic Tools opens and performs a variety of hardware tests. Green checkmarks appear next to hardware items that pass the test. Any problems found are reported."


Edited, as we both posted at the same time. Yes, run hard drive diagnostics.

Edited by Artrooks, 19 August 2012 - 11:50 AM.

Regards,
Brooks



 


#15 tomcatlover

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Posted 19 August 2012 - 11:48 AM

Ok........give me a minute.

Gateway SX2803-25e Win 7 Home Premium Intel Pentium E5800 processor Intel GMA X4500 Graphics 1TB HD,6GB DDR3 Memory
HP Pavilion g7 Notebook PC Win 7 Home Premium SP1 AMD A6-3420M APU with Radeon HD Graphics 1.5 GHz 4 GB RAM 64-bit OS
Ipad 2, ver 7.0.4 13.2 GB capacity





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