Kernel-power id 41 during gaming!

Hello guys again. This is my second post for the same problem. So after i get my pc to a technician to check it out, he did memtests for RAM and disks the pc is clear. Also he ran a test for the gpu and also clear. After these he did a fresh install of windows and today the first day of the installation i trird to play battlefield 4 the pc freezes again with the same error Kernel-power id 41 and the same characteristics as before. So i think now that the problem is at the hardware!

I will also post the link of the previus post. http://www.bleepingcomputer.com/forums/t/520692/kernel-power-id-41-during-gaming/  Mod Edit:  Merged topics - Hamluis.

What do you think? 

Edited by hamluis, 29 January 2014 - 04:01 PM.

Merged with original topic.

Well...I'd be more concerned that a "technician" actually had the system...ran tests on the hardware...gave it back to you with an assumption of "no problem"...and you discover there is a problem.

Louis

Edited by hamluis, 29 January 2014 - 03:59 PM.

If you have an antivirus installed I would remove it, I have seen 1 particular case where AVG was causing battlefield 3 to crash in a similar manor. This does not mean it is the issue but it can't hurt.

Make sure you are able to re-install before uninstalling.

Also I have seen audio chipsets cause crashes in battlefield nearly all of them (it seems battlefield has many bugs they still have not worked out yet!) You can disable all of your audio devices in device manager and then try to play the game again. See if it changes anything.

Edited by zingo156, 29 January 2014 - 04:56 PM.

Do you have a list of what the tech did? There is techs then there is TECHS. A well equipped repair shop would have the ability to pull the ram out and test it out of the system, as well as test all the slots on the motherboard, memory, cpu, pci-e. They should be able to bench test the PSU & put it under a load and find out if it is failing at different loads.

Edited by technonymous, 29 January 2014 - 04:57 PM.

They have tested RAM and disks nothing else.They also did a fresh installtion of windows, so the problem must not be in software. 

FWIW:  I know this has been brought up earlier...but if the error only occurs during a particular game...I'd be thinking PSU IF the error occurs with games more intense than Battlefield.

From your description...it almost has to be either a system overheating or being overtaxed (PSU), I would think.

Or, as suggested, you have a crappy game.

Doesn't seem like a Win 7 issue, but let's take one more look at what may be going on.

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Louis

Edited by hamluis, 29 January 2014 - 06:50 PM.

They have tested RAM and disks nothing else.They also did a fresh installtion of windows, so the problem must not be in software. 

I am surprised they didn't test the PSU. The thing is when you start to game the whole system is cranked up to speed the cpu, gpu, system fans all that. If the PSU can't recover fast or simply can't handle the load or a voltage drop, BSOD will happen. It does't matter which Brand you have or age, it can go out at anytime.

Here is speccy clipboard http://speccy.piriform.com/results/KqLxFB6EtBLiI4IG2bMyRYe

And also minitoolbox. 

No they did not checked the PSU. I will run intel burn test to test if my pc is stable! 

After starting Intel Burn test and in the middle of the test the pc crashed(BSOD) with the same report.The results of the test until the BSOD is :

Also i take notice that the fan of the psu is not spinning. My PSU is corsair tx850. In the rear of the box it says that in low loads and temps the fan is not spinning, but with my system instability this is not a very good sign. What do you think?

Edited by Bradner, 30 January 2014 - 08:03 AM.

Here is speccy clipboard http://speccy.piriform.com/results/KqLxFB6EtBLiI4IG2bMyRYe

And also minitoolbox. 

 

No they did not checked the PSU. I will run intel burn test to test if my pc is stable! 

 

After starting Intel Burn test and in the middle of the test the pc crashed(BSOD) with the same report.The results of the test until the BSOD is :

 

Also i take notice that the fan of the psu is not spinning. My PSU is corsair tx850. In the rear of the box it says that in low loads and temps the fan is not spinning, but with my system instability this is not a very good sign. What do you think?

If you are playing battlefield 4 and the fan of the psu is not spinning I might assume you have a bad fan which is causing the psu to overheat and fail. If you can run something else that does not crash to put the computer under load for a long enough time that psu fan should come on. If it never comes on, it might be a good idea to replace it and then try bf4 again.

I tried Intel burn test and the pc after a short while during the stress test restarts with BSOD.

I suggest installing HWmonitor http://www.cpuid.com/softwares/hwmonitor.html and have it log the system, then re-run the intel stress test and post that log here.

After running furmark GPU test the PSU fan spin. The PSU must be ok! 

I downloaded BlueScreenView if it can help me with BSODs. This programm pumps info from minidump file, but there is no file with that name into my C:\Windows. Can you help me?

Edited by Bradner, 30 January 2014 - 09:44 AM.

Go to: http://www.resplendence.com/downloads download whocrashed 5.0 which is about half way down the page. Install and click the analyze button at the top left corner then copy and paste the results.

I ran another Intel burn test and there wasnt a BSOD. The stability testing was ok at the end. 

System Information (local)

computer name: BRADNER-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Gigabyte Technology Co., Ltd., B75M-D3H
CPU: GenuineIntel Intel® Core™ i5-3470 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8534646784 total
VM: 2147352576, free: 1943302144


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

Conclusion

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.