How to use Malwarebytes Anti-Malware to scan and remove malware from your computerBy Lawrence Abrams on February 16, 2010 @ 04:54 PM | Read 634,212 times.
Table of Contents
As you may have noticed, we use MalwareBytes', or MBAM, in a lot of our removal guides. We do this for no reason other than the fact that the program simply works well and that we can count on it to remove what it says it can. It is updated constantly throughout the day and has excellent protection on all the new malware that comes out. With that said, we feel that MalwareBytes is an important tool to have as part of your computer's security arsenal. One of the program's nicest features is that it is free and easy to use. For those, who may want more advanced features you can purchase the commercial full version to get real-time protection that will protect you from being infected in the first place. The guide below will walk you through installing, configuring, and scanning your computer with Malwarebytes Anti-Malware.
Hopefully your computer should now be clean of any infections that may have been present. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
Below are some common errors you may run into when attempting to use Malwarebytes' Anti-Malware.
Malwarebytes' setup program closes when you attempt to install it.
If you attempt to install Malwarebytes' and the setup program automatically closes then there is a good chance that you have an infection that is trying to stop the program from installing. To get around this, try renaming mbam-setup.exe to other names like:
After each rename, try and run the program again. If that does not work, then you may to download and run Rkill to terminate the malware processes that are stopping you.
Malwarebytes' wont start
If you attempt to run Malwarebytes' and it does not start then there is a good chance that you have an infection that is trying to stop the program from running. To get around this, try renaming C:\program files\Malwarebytes Anti-Malware\mbam.exe to other names like:
After each rename, try and run mbam.exe again. If that does not work, then you may to download and run Rkill to terminate the malware processes that are stopping you.
Error 732 when trying to update Malwarebytes' Anti-Malware
If you receive an Error 732 when trying to update MBAM it could be because you do not currently have an Internet connection or a malware has changed your connection settings so that you are using a proxy server. To make sure your connection has not been set to use a proxy server, please do the following steps:
Now try and update MBAM again.
Error 2 when installing MBAM
If you receive an Error 2 when installing MBAM then a core executable was deleted by a malware running on your computer. To fix this we will first need to download a randomized version of mbam.exe and save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. We can then run that random named executable to start Malwarebytes' and scan your computer. To do this follow these steps:
Now that MBAM is running, please update the program and scan your computer like normal.
If all of these steps do not work, then you can download, or copy from a clean computer, the Rkill program and run it on the infected computer. Rkill will then try and terminate the infections that may be stopping you from installing MalwareBytes'. Rkill, under various names, can be downloaded from the following links:
Once Rkill runs, it will create a log of what applications were terminated. You can then attempt to start the installation of MalwareBytes or start the program again.
For more detailed troubleshooting information, please see this topic at the Malwarebytes' site.
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.
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