Havin' Problems

10) When I ran "tracerroute", it took 19 hops to get from their server to my computer. Is that normal?

I forgot to mention, I run Windows 7 64-bit.

Welcome aboard

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

• Report IE Proxy Settings
• Report FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (do NOT change any settings here)
• List Users, Partitions and Memory size

• Unzip downloaded file.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• DO NOT click on the Cleanup button. Simply exit the program.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

Looks clean so far...

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the contents of that logfile with your next reply.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  NOTE. If Eset doesn't find any threats it'll NOT produce any log.

Eset?

You have to give me some examples for each case.

Edited by MyCrappyComputer, 25 July 2013 - 09:42 PM.

Lastly, here is my GMER AutoStarts Log:

GMER 2.1.19163 - http://www.gmer.net

I don't actually see anything malicious in GMER log.

Broni,

I know that you say that you don't see anything malicious in my posts. Are there any other logs that you would like to see or any tools to run? Because I still have all the issues that I initially posted. Is that normal? While recently, I cannot open any anti-malware tools unless I am in safe mode. My clock in the lower right-hand corner has reset itself from 12-hr time to 24-hour time all by itself. Is that normal? 

Thanks,

MCC

We can try some more advanced tools.

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.