PUP/PUM Multiple rootkits need help not sure if everything is removed.

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

• First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

 

 

Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

• Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  
  • Sections
  • IAT/EAT
  • Show All ( should be unchecked by default )
• Leave everything else as it is.
• Close all other running programs as well as your Browser.
• Click the Scan button & wait for it to finish.
• Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
• Save it where you can easily find it, such as your desktop.
• Please post the content of the ark.txt here.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Hello Marius,

 

I just attempted those steps in safemode and a regular fresh boot and it bsod me about 30 seconds after i click scan.

Edited by oom, 19 August 2014 - 07:33 AM.

Scan with FRST (Recovery Environment)


To run FRST on Vista and Windows7:

• For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
• For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Command Prompt
• Select Command Prompt

• In the command window:
  
• type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Hello Marius here is the log

 

Fix with FRST (Recovery Environment)

 

• Open notepad (Start =>All Programs => Accessories => Notepad).
• Please copy the entire contents of the code box below.
  (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt
  
  

  EmptyTemp:
  testsigning: ==> Check for possible unsigned rootkit driver <===== ATTENTION!
  S3 X6va012; \??\C:\Windows\SysWOW64\Drivers\X6va012 [X]
  
  C:\ProgramData\DT0001.dat

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  
  Now please enter System Recovery Options again.
   
• Run frst.exe (on 64bit, run frst64.exe) and press the Fix button just once and wait.
• The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Edited by TB-Psychotic, 19 August 2014 - 08:45 AM.

Hello Marius,

 

 

Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)

• Run FRST.
• Don´t change one of the checkboxes and hit Scan.
• Logfiles are created on your desktop.
• Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 

 

Please download Malwarebytes Anti-Rootkit from here

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• If any threats are found, don´t click the Cleanup button - rather save the log and post it up in your topic.

 

Added: MBAR came up with no threats.

Edited by oom, 19 August 2014 - 09:35 AM.

Combofix

Combofix should only be run when adviced by a team member!

Link


Important - Save the file to your desktop!

• Deactivate any and all of your antivirus programs /spyware scanners - they can prevent CF from doing its work.
• Run Combofix.exe

When finished, Combofix creates a log file named C:\Combofix.txt. Please post its content in your next reply.

Note: When receiving an error message containing ""Illegal operation attempted on a registry key that has been marked for deletion" simply restart your computer to fix this.

What would be the next step in the process Marius?

Full System Scan with Malwarebytes Antimalware

• If not existing, please download Malwarebytes Anti-Malware to your desktop.
• Double-click the downloaded setup file and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
  
  
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  
  
• Click Finish.

If the program is already installed:

• Run Malwarebytes Antimalware
• On the Dashboard, click the 'Update Now >>' link
• After the update completes, click the 'Scan Now >>' button.
• Or, on the Dashboard, click the Scan Now >> button.
• If an update is available, click the Update Now button.
• A Threat Scan will begin.
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click 'Copy to Clipboard'
• Paste the contents of the clipboard into your reply.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• If any threats were found, click the 'List of found threats' , then click Export to text file....
• Save it to your desktop, then please copy and paste that log as a reply to this topic.