Login and staying logged in issues

Edited by Chris Cosgrove, 02 November 2025 - 05:11 AM.
Moved from Win 10 Discussion to Web browsing, Email, etc.

Hi, it is quite possible the network settings on the WORK AROUND OF WIN 11 INSTALL (???)  is the issue.

Win11 Pro 23H2 reaches End of Life on : November 11, 2025 and will no longer get Updates.  Need to act on this.

No there is not a timed log out. (I am logged in on 2 systems and 1 has been logged in all day sleeping.)

It is possible you have set up the Privacy Options/Cookies to too much and /or it is possible it is your Extensions that you are using which you do not mention. 

Please list your extensions.

Though setting up 3 systems the same is hard as well as they never set up the same.   Firewall settings ?? 3rd party ??

VPN use ??   Or your on a IP Address Range that BC does not like due to Spam/attacks.

Suggest run : https://www.bleepingcomputer.com/download/adwcleaner/  if it finds something other than PUP's keep the logs.  Do not skip the last step.

Note : if it finds something you will not see the last step.  Run it again and do not skip Basic Repair.  This sets your network settings to appropriate settings if it has been changed or tampered with along with your HOSTS File.

If running Cracked Software/Games possible settings are wrong as well Entries in HOSTS File or Malware do not like you connecting to a Support Site that deals with that.

If think problems run : https://learn.microsoft.com/en-us/defender-endpoint/safety-scanner-download#how-to-run-a-scan note is a full Defender Scan.  Link/Scanner only good for 16 days.

Turn off MS Fast Start : Win10 : https://www.windowscentral.com/how-disable-windows-10-fast-startup    REBOOT.

&

Win11 : https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-windows-11   Note there are changes since these pages were made but your in the area. Advanced or Change....

&

Please run .NET Repair Tool : https://www.microsoft.com/en-ca/download/details.aspx?id=30135  if have issues ask.

&

As tons of programs and browsers use these : Unpack and install all of them. Choose All the top one from Respected Site :

https://www.techspot.com/downloads/6776-visual-c-redistributable-package.html

Edited by Pkshadow, 01 November 2025 - 10:46 PM.

As well please run : From a DOS Command Prompt from START | type cmd.exe into the start search box | RIGHT-click on cmd.exe | select "Run as Administrator" then Copy/Paste --> :
DISM /Online /Cleanup-Image /RestoreHealth command then Enter     if it finds problems then reboot. (Completed Successfully : means reboot)
then
After : please Open another Admin Command Prompt and please run Copy/Paste --> SFC /SCANNOW into the Dos window or Powershell and Enter.  Reboot after if it fixes something.

 

You can supply or look at it yourself a Speccy Report URL :  Please Post a "link" of Speccy Report.   Note : Not a pic or a file but a URL
Please install Speccy Free   https://www.bleepingcomputer.com/download/speccy/
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.
 

Edited by Pkshadow, 01 November 2025 - 11:04 PM.

Thanks Pkshadow for your replies. I'll have to work through them slowly or I'll get confused and lost - it's an age thing.

Hi, it is quite possible the network settings on the WORK AROUND OF WIN 11 INSTALL (???)  is the issue.

 

Win11 Pro 23H2 reaches End of Life on : November 11, 2025 and will no longer get Updates.  Need to act on this.

 

No there is not a timed log out. (I am logged in on 2 systems and 1 has been logged in all day sleeping.)

 

It is possible you have set up the Privacy Options/Cookies to too much and /or it is possible it is your Extensions that you are using which you do not mention. 

Please list your extensions.

I hadn't used Win 11 to log into BC, in part because I'd been too busy trying to resolve Win 10 issues on my main PC, also I hadn't thought to try Win11. Doh.

The login problem does not happen when logging in using Win11, so is your comment about  "the network settings on the WORK AROUND OF WIN 11 INSTALL" still relevant?

I think I had a senior moment when I said all PCs ran Win10 Pro version 22H2, they don't. The OSs per PC are as follows:

• HP TouchSmart 520-1030 (main PC) running 64bit Win10 Pro 22H2 & Win11 Pro 24H2 (this is the PC I have had major problems with, which may or may not be malware/virus related), See here (your response to this post was that the PC may have a Boot/BIOS virus) & here malware/virus removal (contains FRST logs)

• Acer XC-215 running 64bit Win10 Home 22H2 & Win11 Home 23H2 (this PC may have malware/virus related issues because boot DVDs created on the TouchSmart were used to trial boot this Acer).

• HP Pavillion G6 laptop running 64bit Win10 Pro 22H2 & Win11 Pro 24H2 (hopefully this PC is OK but I still have the login issue when using it)

With regard to the Privacy Options/Cookies:

• all the DuckDuckGo installs are without any added extensions.

• Edge on the TouchSmart, which is rarely used has the following extensions: VirusTotal for browser, Google Analytics Opt-out, Blank New Tab Page, DuckDuckGo Search & Privacy Tracker, Web of Trust, Privacy Badger, Trocker, Adguard, Malwarebytes, NoScript, uBlock Origin & Acrobat Extension which is probably why I don't use it often.

• Edge on the Acer is straight out of the box without any added extensions.

• Edge on the HP G6 has extensions: DuckDuckGo Search & Privacy Tracker, Privacy Badger, Malwarebytes, Web of Trust, Adblock Plus, & uBlock Origin but again I rarely use it.

Another issue that has recently developed with the TouchSmart is that it opens File Explorer at Autoruns Disabled during bootup and immediately after the Desktop appears. The first and second level folder structures are also fully expanded in the left-hand folder pane I only mention this incase it is an indicator to malware/virus that is affecting BC login.

Edited by tamarisk, 03 November 2025 - 01:50 PM.

I was able to post the above without being logged out but I still had to login twice to BC.

I understand that the PCs will not get automatic version upgrades because they do not meet the minimum hardware requirements, please can someone confirm this?

If I have to manually upgrade the version, ideally I don't want to use any of the USB flash drives I have just incase they are or become infected and I'll have to wait to get new ones.

What is the best way to upgrade without using an USB flash drive and are there any methods that will not require having to bypass the network, hardware and Windows Experience checks again, a so-called silent upgrade?

Edited by tamarisk, 03 November 2025 - 06:45 PM.

You have far to many Systems to discuss in 1 topic.  Should do one at a time and apply anything you think relevant to the others.

You have far, far too many Extensions.  No Script is good when travelling bad sites but for logging into BC it is not needed.

(I have 3 Extensions only, Ublock Origin in Advanced Mode and train it, Malwarebtes Browser Guard without ad block and Privacy Possum.) you are over killing it or paranoid.

1 or the other : Adblock Plus, & uBlock Origin , too many : Search & Privacy Tracker, Privacy Badger, Malwarebytes, 

Web of Trust is useless : Web of Trust is a community based rating system, that means, like anything that is community based, that all ratings are based on the opinions.

Too much BS : DuckDuckGo Search & Privacy Tracker

Pick 3 1 of each kind is all you need.

Blank New Tab Page : have not used it in 12yrs or more not since you can set a browser to open New Tabs as Blank.  Or just set this as a URL to Open a blank page About:Blank.

Not needed.

Ok I understand, I thought that would be the case. Paranoid is most likely the position.

I'll get on and remove the unnecessary extensions. 

In the meantime, any thoughts about which method to use to upgrade Win11? I did find something online about using Group Policy to run a silent upgrade but the article didn't mention whether I would need to go through the Win11 work around again.

My initial understanding is a system that has a Work Around will not update to another Version but must have a Clean Install done.  It least what was said by one person.

As well you are at 23H2 which is too far behind to bother with the effort.  My understanding is it is able to get Monthly Updates only but Not Version Updates.

Due basic system files are so old would not recommend doing nothing. 23H2 to 24H2 may have been possible but to jump to 25H2 is not.

I see comments regarding Rufus and possibility but have seen nothing on that.   A In-place Upgrade Repair using something made by Rufus  maybe possible.  Though what read by Dev's are somewhat old.

So no idea, Clean install and bypass again is my understanding.  I would defiantly be aware there are fake info and sites to get you to load DLL's 

You have far to many Systems to discuss in 1 topic.  Should do one at a time and apply anything you think relevant to the others.

Apologies, there seems to be a misunderstanding and the amount of info provided may have confused matters.

I wasn't trying to get help on all 3 PCs, I was just pointing out that the problem occurred regardless of which PC I tried to log into BC with. I assumed the issue was not PC specific but thought if I didn't give the PC specs someone would ask for them (as has happened in the past). In the original post I gave the wrong information so I thought I should correct my error.

The installations of Win 11 are not really important as they have only there so I could try the OS. Since I was able to enroll in the Extended Security Updates for Win10 the Win11 is even less important.

You asked about the browser extensions so I provided that info thinking it was wanted.

There is nothing of importance on the Acer, so if I delete and redo the partitions removing both Win11 & Win10 and then clean install Win10 that should negate the need to work through your suggestions? If, after a clean install of Win10 (only) I still have BC login problems surely the issue can't be with the PC unless it has a Boot/BIOS infection like the TouchSmart might have? 

Edited by tamarisk, 04 November 2025 - 05:56 PM.

Yes understood that, was making sure we only dealt with one and any info you could apply to the others as stated.

From Post # 2  :  Note : these are instructions and are meant to be done.

Turn off MS Fast Start : Win10 : https://www.windowscentral.com/how-disable-windows-10-fast-startup    REBOOT.

&

Win11 : https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-windows-11   Note there are changes since these pages were made but your in the area. Advanced or Change....

&

Please run .NET Repair Tool : https://www.microsoft.com/en-ca/download/details.aspx?id=30135  if have issues ask.

&

As tons of programs and browsers use these : Unpack and install all of them. Choose All the top one from Respected Site :

https://www.techspot.com/downloads/6776-visual-c-redistributable-package.html

If you did a clean install of the systems did you go to the makers website and install the Chipset then the rest of the drivers

As the HP TouchSmart 520 1030 is no longer Supported suggest due to age stick in Drivers from IOBIT Drive Booster or at least the Chipset then uninstall Iobit it using Geek or Revo Uninstaller.

As is : Acer XC-215 no Support

As well : HP Pavillion G6 (unknown model)

Note all of these should be on Linux Mint and suggest doing so since can not see using all 3 at the same time.   Moving 1 to it and getting used to it.  

It comes with the drivers you will need and is most like Windows.

So end of thoughts on systems.

 

You asked about the browser extensions so I provided that info thinking it was wanted.

I did and my response to the info was TOO MANY.  Pick 3 1 of each type.  You have created the issue with having too many do the same thing and just too many in general.

If you reinstalled everything you mentioned then you reinstalled the problem.

Boot/BIOS infection is highly unlikely but if feel the need open a Topic in The Malware Removal Forum.     

 I have no further thoughts on these/this system or the problem brought on by the OP's own self.

 

Whenever I login to BC the first attempt always fails. After clicking the "Verify you are human" box I get a BC error page saying "Sorry, you don't have permission for that". A second login always works (provided I've used the correct credentials).

 

If I log out I can log back in with no problem unless I've closed the browser, which are set to clear cache and history on closing.

 

This occurs with all 3 of my PCs regardless of which browser I use and coincidently only started happening since a possible malware/virus infection on my main PC that is hopefully resolved with the help of JSntgRvr from the BC malware team.

 

I frequently get logged out of BC for no apparent reason including when I try to post to a Topic, attach an attachment or open another BC page in a new browser tab, again I get a BC error page saying "Sorry, you don't have permission for that".  I can ususally log back in again with no problem providing I haven't closed the browser beforehand but sometimes I have to login twice even if the browser has not been closed.

 

Annoyingly, I've just spent an hour and a half trying to explain a problem only to be logged out when I went to post the topic with no apparent way to to recover what I have written. 

 

Is there a time limit to post a Reply/Topic after which a member gets logged out? If not, any ideas what could be causing this issue?

 

The 3 PCs run win10 Pro 22H2 and Win11 Pro 23H2(?), Microsoft Edge and DuckDuckGo (as default browser). These PCs do not meet the hardware requirements for Win11 though I doubt that is the issue.

 

I'm going to copy this post to Notepad just in case I get logged out when I try to post it.

 

I'm glad I did copy this to Notepad because I got logged out again when I tried to post it.

 

Ok I understand, I thought that would be the case. Paranoid is most likely the position.

 

I'll get on and remove the unnecessary extensions. 

 

In the meantime, any thoughts about which method to use to upgrade Win11? I did find something online about using Group Policy to run a silent upgrade but the article didn't mention whether I would need to go through the Win11 work around again.

For upgrading to Windows 11, the simplest and safest method is to use the Windows 11 Installation Assistant from Microsoft’s official site. It handles the process automatically and usually doesn’t need the workaround again if your PC already runs Win11. Group Policy upgrades can work too, but the Assistant is more reliable for most users.

I was able to post the above without being logged out but I still had to login twice to BC.

 

I understand that the PCs will not get automatic version upgrades because they do not meet the minimum hardware requirements, please can someone confirm this?

 

If I have to manually upgrade the version, ideally I don't want to use any of the USB flash drives I have just incase they are or become infected and I'll have to wait to get new ones.

 

What is the best way to upgrade without using an USB flash drive and are there any methods that will not require having to bypass the network, hardware and Windows Experience checks again, a so-called silent upgrade?

Yes, that’s correct — since your PCs don’t meet Windows 11’s hardware requirements, they won’t get automatic version upgrades.

If you want to upgrade manually without using a USB, you can use the Windows 11 Installation Assistant from Microsoft’s official site. It runs directly in Windows, keeps your files, and doesn’t need a flash drive.

As long as you already bypassed the hardware checks before, you might not need to repeat them — but if it fails again, you can use a registry tweak or a simple script to skip the checks.

I don't think the issue is cleared cookie because I can sometimes login from a fresh boot when the cookies would have been cleared when the browser and PC were shut down.

I now seem to be able to login on the HP Pavilion laptop first time without any issues but on the HP TouchSmart and Acer I still have problems logging in first time.

Earlier today I was able to log into BC on the Acer but only on the second attempt. I cleared the cookies and cache and I was then able to login to BC first time.

The issue is not consistent and often not immediately repeatable.

Earlier this evening I wrote reply to this thread but every time I clicked the Post button nothing happened but when I clicked the More Reply Options button I was immediately logged out with the message saying "Sorry, you don't have permission for that"

I haven't had a chance to upgrade the PCs yet but I will get to it.

Edited by tamarisk, 10 November 2025 - 03:31 PM.