Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Latest News:    German authorities identify REvil and GangCrab ransomware bosses

Featured Deal: Protect up to 9 devices from ads and tracking for just $16 in this AdGuard deal

Latest Buyer's Guide:     Best VPNs in 2025

Generic User Avatar

Internal Graphics Card problem???

Started by BillPc , Dec 08 2022 02:05 PM

  • Please log in to reply
17 replies to this topic

#1 BillPc

BillPc

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 08 December 2022 - 02:05 PM

Hello Everyone!

 
I have a 
Lenovo ThinkStation P330 Tower,  Intel Core i7 8th Gen 
MODEL:  30C5001XUS
OS: Windows 10 Pro
 
I think I am having issues with the integrated “Intel UHD Graphics 630” card.
 
The monitor powers up and I quickly see the Lenovo logo followed by the Acer monitor logo and then I lose the signal of the display.  Even when I switch the cable  from one DisplayPort to the other.
 
I got a new monitor cable to test, but I am still the same problem (VGA to DisplayPort).  The monitor has a VGA connection and the computer has 2 DisplayPorts.
 
I also replaced the internal battery in the computer and checked the cards, ram, and connections to make sure everything is tight and not loose.
 
This is why I think it’s the “Intel UHD Graphics 630” causing the problem.
 
Questions:
 
1. Since the motherboard has two empty slots, is it possible to install another GPU card and bypass the integrated one?  Since the display loses the signal to the computer, will windows automatically switch to the new Graphics Card and display on the monitor?
 
2. What are my options?  Which GPU cards would be good to look into for this computer?  I do have 64GB for ram.  It would be nice to be able to have a better graphics card on this computer for video editing. 
 
Thanks

Attached Files


BC AdBot (Login to Remove)

 

#2 GeoffK

GeoffK

  • Avatar image
  • Members
  • 1,005 posts
  • OFFLINE
    •  
  • Gender:Male
  • Location:UK
  • Local time:02:02 AM

Posted 08 December 2022 - 07:10 PM

What is the make and model of the monitor you are using?

If it only has a VGA connection, then it sounds rather old, and therefore probably not able to display high resolution images - do you know the specified maximum resolution and frequency for the monitor?

The reason I ask, is that the DisplayPort to VGA cable may well not be passing back valid information about the display to the PC, which is therefore possibly switching to a higher resolution than the monitor can handle after showing the boot logo's.

Can you, for example, enter the BIOS (which is usually low resolution) and see this on your monitor?


#3 Rustys519

Rustys519

  • Avatar image
  • Members
  • 232 posts
  • OFFLINE
    •  
  • Gender:Male
  • Location:127.0.0.1
  • Local time:06:02 PM

Posted 09 December 2022 - 12:05 PM

1.  Clean the dust out of the CPU heat sink before it caused heat issues plus all the other fans.

 

2.  Start the system in safe mode and see if you can see anything.


#4 ranchhand_

ranchhand_

  • Avatar image
  • Members
  • 6,166 posts
  • OFFLINE
    •  
  • Gender:Male
  • Local time:07:02 PM

Posted 09 December 2022 - 12:38 PM

First, to this point, have you been running this setup with no problems, then suddenly this happened? 

Did you:

> make any configuration changes to your system?

> change the resolution from what you were running (per Geoffk's post)? I see you are video editing, could something have changed the res on your monitor without you knowing it?

> have a BSOD or other system crash just before this started?

> Install a new program just before this started?

 

I see from a picture that you have both a VGA and display port. Have you tried connecting separate cables to each to test if one of them failed? (I'm not sure from your post).

 

To answer your question: yes, you can add a video card. However...if your computer is several years old check if the new card will work in your box. I have done this several times in the past with no problems, on older units.


Because of the high number of abandoned threads, if there is no response after 3 days I remove the post from my answer list. If you wish further help after that PM me. 

#5 pcpunk

pcpunk

    High Tech Hippie


  • Avatar image
  • Members
  • 16,981 posts
  • OFFLINE
    •  
  • Gender:Male
  • Location:USA
  • Local time:09:02 PM

Posted 10 December 2022 - 12:02 PM

I can only assume that this is a recent problem and nothing you did brought it on.  Considering that I'll offer another suggestion to all the other good suggestions here. The operating system may be so corrupt that one's past the BIOS you getting the black screen.  

 

To rule out the DP VGA Connection you could try the HDMI.

 

Also, so rule out the OS boot from Linux to see if all works. 


If I don't reply right away it's because I'm waiting for Windows 10 to Update.

:hysterical: 

eps1.0_hellofriend.mov_mr_robot

"I once spent two hours on the phone waiting to speak with HP Customer Service to complain about HP Customer Service" -Dr. Sheldon Cooper

#6 wee-eddie

wee-eddie

  • Avatar image
  • Members
  • 4,701 posts
  • OFFLINE
    •  
  • Gender:Male
  • Location:Ayr, Scotland
  • Local time:02:02 AM

Posted 10 December 2022 - 04:42 PM

As a matter of interest; Have you checked that all the pins on  the VGA cable are present and correct?


#7 BillPc

BillPc
  • Topic Starter

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 12 December 2022 - 03:00 PM

Sorry for the late response.  I was on the road for a few days.  I want to thank everyone responding here to help.  You guys are awesome!!!

 

So, I replaced the internal battery on the motherboard and also got to try another monitor I borrowed from a friend. The computer screen is visible now. It looks like I had a bad monitor.


Now, the problem I am having is that famous infinite loop with the blue "Automatic Repair" screen. 

When I got to Advanced Options to try to troubleshoot whether to try and do a "Startup Repair", "Command Prompt", or "System Restore", I get the defaultuser0 login screen asking for a password. There was never a password, but it won't let me bypass this. It keeps asking for a password.  

Any suggestions?
Thanks!
 
 

#8 JohnC_21

JohnC_21

  • Avatar image
  • Members
  • 36,172 posts
  • OFFLINE
    •  
  • Gender:Male
  • Local time:09:02 PM

Posted 12 December 2022 - 06:44 PM

According to the below link the OS may need to be reset. If you have important data on the computer you can copy it to a USB HDD using a bootable USB of a linux distro or HirensPE based on Windows 10. 

 

https://answers.microsoft.com/en-us/windows/forum/all/what-is-the-password-for-defaultuser0/c58afcfa-f0c8-42d3-94a0-5b3e3ab79006

 

More info on defautuser0 and a possible fix

 

https://appuals.com/remove-defaultuser0-password/


Edited by JohnC_21, 12 December 2022 - 06:45 PM.

#9 BillPc

BillPc
  • Topic Starter

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 13 December 2022 - 10:48 AM

​

 

According to the below link the OS may need to be reset. If you have important data on the computer you can copy it to a USB HDD using a bootable USB of a linux distro or HirensPE based on Windows 10. 

 

https://answers.microsoft.com/en-us/windows/forum/all/what-is-the-password-for-defaultuser0/c58afcfa-f0c8-42d3-94a0-5b3e3ab79006

 

More info on defautuser0 and a possible fix

 

https://appuals.com/remove-defaultuser0-password/

‹

Thanks for the reply, at this point I just want to re initialize windows on my computer completely to start from scratch. I already have backups of the files I need from before.  The problem is installing windows again without already having a boot usb drive and not having another pc to create one. 
Also, by not having access to the troubleshooting utilities because of the system asking me for a password for defaultunser0, which a password was not setup for to start with.  I am kinda stuck.


#10 JohnC_21

JohnC_21

  • Avatar image
  • Members
  • 36,172 posts
  • OFFLINE
    •  
  • Gender:Male
  • Local time:09:02 PM

Posted 13 December 2022 - 11:55 AM

See the BC guide to doing a complete clean install pinned at the beginning of the Windows 10 forum.


#11 BillPc

BillPc
  • Topic Starter

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 13 December 2022 - 12:19 PM

​

 

See the BC guide to doing a complete clean install pinned at the beginning of the Windows 10 forum.

Thanks.  I will take a look.


#12 BillPc

BillPc
  • Topic Starter

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 13 December 2022 - 12:59 PM

What would be the process or steps to re-install windows 10 pro from scratch on my PC if I don't have another pc computer to make a bootable USB drive?

 

Since I don't have access to the troubleshooting utilities because of the system asking me for a password for defaultunser0

 

 

Thanks!


#13 JohnC_21

JohnC_21

  • Avatar image
  • Members
  • 36,172 posts
  • OFFLINE
    •  
  • Gender:Male
  • Local time:09:02 PM

Posted 13 December 2022 - 01:14 PM

If you don't have access to another PC you will need to either have somebody create the bootable USB for you or if possible you might be able to do it at your local library if they have available computers. 

 

You might be able to get into Safe Mode with Networking by booting the computer and then when you see the spinning circle press the power button to shut down. Do this 2 more times. This should give you the Advanced Boot Options. In those options is the ability to do a reset. 


#14 BillPc

BillPc
  • Topic Starter

  • Avatar image
  • Members
  • 9 posts
  • OFFLINE
    •  
  • Local time:08:02 PM

Posted 15 December 2022 - 12:58 PM

UPDATE:

 

This is what I ended up doing.  I also have a MAC computer so I used a virtual machine on my Mac ( Parallels Desktop ) to create a bootable USB drive for Windows.  Once I had that bootable drive, I was able to completely reinstall Windows 10 Pro on my Lenovo ThinkStation P330 Tower computer.  I am up and running again! :bananas:    I want to thank everyone for your help and suggestions. I appreciate it.

 

Now my next challenge is to figure out how to upgrade my GPU card to use instead of the integrated “Intel UHD Graphics 630” card inside my computer. I may also need to upgrade my power supply to accommodate the new GPU card.


Edited by BillPc, 15 December 2022 - 01:01 PM.

#15 JohnC_21

JohnC_21

  • Avatar image
  • Members
  • 36,172 posts
  • OFFLINE
    •  
  • Gender:Male
  • Local time:09:02 PM

Posted 15 December 2022 - 02:30 PM

Glad you got it sorted out. According to the specs the computer has either a 250 watt or 400 watt PSU. If a 250 watt that should be upgraded. Upgrading the 400 watt would depend on the GPU you plan to install. 

 

https://psref.lenovo.com/syspool/Sys/PDF/ThinkStation/ThinkStation_P330_Tower/ThinkStation_P330_Tower_Spec.PDF

 

You can start a thread in the BC system building forum if you have any questions regarding size and type of PSU.

 

See this Lenovo thread. It seems the MB of the Thinkstation does not have a standard 24pin PSU connection. 

 

https://forums.lenovo.com/t5/ThinkStation-Workstations/P330-PSU-upgrade/m-p/4551103?page=1#4551108


Edited by JohnC_21, 15 December 2022 - 02:33 PM.

Back to Internal Hardware


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users


  1. BleepingComputer Forums
  2. → Hardware
  3. → Internal Hardware
  4. Privacy Policy
  5. Rules ·