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Windows becoming unusable with increasingly unstable file explorer


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#1 Upirium

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Posted 19 July 2022 - 02:29 PM

Far more often than not now, at random, my file explorer refuses to operate properly. It started when I was playing The Sims 4 one day and thought that was the issue. I was unable to open the file explorer folder and if I was I was unable to actually go to any folders without constant loading.

 

Restarting windows explorer did not help at all.

 

It stopped when I stopped playing the Sims but has gotten worse lately. Now it happens at random. Not to mention thumbnails are completely blank pages if it manages to load at all. It fixes on restart, or so I thought. Today I have restarted three times in under a few minutes. I don't know what caused it. I was using sims 4 studio if that helps. It also happens after I use VR chat.

 

Now I am left with this no folders but 'quick access'. Completely blank icons or 'working on it'. I have already tried unchecking off the Show recently used files in Quick access and Show frequently used folders in Quick access and clearing file explorer history. What this did was completely remove every single folder from the side and now I cannot access any folders.

 

I ran troubleshooting through search and index. It told me at first windows search wasn't working and 'fixed it'. It only made it worse by starting that 'working on it' and only 'quick access' thing.

 

Restarted, ran the file and folder troubleshooter. It found three problems I think, cannot remember the last few but I know it said that recycle bin was corrupt.

 

It said it fixed it. Upon logging back on, it had not.

 

I can no longer click the file explorer >view> options button as it is completely greyed out

 

I had run system file checker and there were no errors. I tried to run DISM but it gets stuck at 62.3% or something.

 

I am currently rebuilding the index so I cannot really do anything else until it finishes. Just now I was able to get back into my folders but the indexing is not complete yet.

 

It makes things very difficult because I can't even use anything that requires me to open a folder and find a file. Even through programs, not just file explorer.

 

I'm not sure if this is related but everything automatically saves to my onedrive documents/downloads/pictures folder. My one drive is full and a lot of stuff in those folders (the  sims screenshots is a big one) never load their thumbnail. I have to click on it manually every single time. I don't know what to do about this.

 

I have plenty enough memory in my comp to handle multiple tasks so I can't imagine it's a memory issue. It rarely goes above 50% unless I am rendering a big scene in DAZ (I have 32gb of memory)

 

I have tried looking in event viewer to see what is happening but can never find anything. The only thing I ever find is warnings when I restart about the COM server, and this:

The AMDRyzenMasterDriverV17 service failed to start due to the following error:
The system cannot find the file specified.

 

Idk what that's about.



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#2 Wolverine 7

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Posted 19 July 2022 - 02:40 PM

We need Full Make / model / version (build) of computer if you can,..

 

Try Speccy and MiniToolBox Reports ,see what shows up.

 

Speccy.https://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

Download Minitoolbox from the link below :
 
 
  Run the tool and select only the following tick boxes.
   - List last 10 Event viewer errors
   - List installed programs
   - List  problem devices
   - List users, partition and memory size
Then click "Go" and Copy/Paste and post the output text in your next reply

Accidents don't just happen.They must be carelessly planned.

 

Dell Latitude 7380,Win 10 Pro,8GB,BunsenLabs Linux Antix Linux,,Kali Linux,


#3 Upirium

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Posted 19 July 2022 - 03:13 PM

 

We need Full Make / model / version (build) of computer if you can,..

 

Try Speccy and MiniToolBox Reports ,see what shows up.

 

Speccy.https://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

Download Minitoolbox from the link below :
 
 
  Run the tool and select only the following tick boxes.
   - List last 10 Event viewer errors
   - List installed programs
   - List  problem devices
   - List users, partition and memory size
Then click "Go" and Copy/Paste and post the output text in your next reply

 

 

 

f91a6189e6f905c83189d13b3dba7710.png

 

 

 

 

 

 

 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by KyoIs (administrator) on 19-07-2022 at 15:06:54
Running from "C:\Users\KyoIs\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
7-Zip 22.00 (x64 edition) (HKLM\...\{23170F69-40C1-2702-2200-000001000000}) (Version: 22.00.00.0 - Igor Pavlov)
Afterlife VR (HKLM\...\Steam App 1528020) (Version:  - Split Light Studio)
AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 21.10.2 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.4.2 (HKLM-x32\...\Audacity_is1) (Version: 2.4.2 - Audacity Team)
Avast Free Antivirus (HKLM\...\Avast Antivirus) (Version: 22.6.6022 - Avast Software)
blender (HKLM\...\{2BC83619-A036-48ED-9DBB-13E8667E79E2}) (Version: 2.93.1 - Blender Foundation)
Blender (HKLM\...\{F343C69A-4ABA-434C-9C73-12A519D269CD}) (Version: 2.80.0 - Blender Foundation)
Blender (HKLM\...\Blender) (Version: 2.70a - Blender Foundation)
Branding64 (HKLM\...\{C871FC62-0186-40ED-BAEA-7C65BE367755}) (Version: 1.00.0006 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 6.01 - Piriform)
CORSAIR iCUE 4 Software (HKLM\...\{97E0262E-4B0A-4DD1-B432-8BE71A8BDC0A}) (Version: 4.18.209 - Corsair)
CPUID CPU-Z 1.92 (HKLM\...\CPUID CPU-Z_is1) (Version: 1.92 - CPUID, Inc.)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.13.0.1397 - Disc Soft Ltd)
Devotion (HKLM-x32\...\Devotion_is1) (Version:  - )
DSON Importer for Poser (64bit) (HKLM-x32\...\DSON Importer for Poser (64bit) 1.2.0.12) (Version: 1.2.0.12 - DAZ 3D)
Epic Games Launcher (HKLM-x32\...\{A7BBC0A6-3DB0-41CC-BCED-DDFC5D4F3060}) (Version: 1.2.17.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
FaceGen Artist Demo 3 64bit (HKLM\...\{C4136546-D82D-4B9B-9A6E-BD98923FC784}) (Version: 3.8 - Singular Inversions Inc.)
FeralHeart Unleashed (HKLM-x32\...\FeralHeart Unleashed) (Version: 1.0.0 - Feracor)
Filter Forge 10.008 (HKLM\...\Filter Forge 10_is1) (Version:  - Filter Forge, Inc.)
Firestorm-Releasex64 (HKLM\...\Firestorm-Releasex64) (Version: 6.5.3.65658 - The Phoenix Firestorm Project, Inc.)
FotoSketcher 3.60 (HKLM\...\{E7C6D565-2E48-4303-A114-AFE7B2E561AF}_is1) (Version:  - David THOIRON)
Fran Bow (HKLM\...\Steam App 362680) (Version:  - Killmonday Games AB)
Fraps (HKLM-x32\...\Fraps) (Version:  - )
Furcadia (HKLM-x32\...\Furcadia) (Version: 31.2 - Dragon's Eye Productions, Inc.)
Geeks3D FurMark 1.22.2.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version: 1.22.2.0 - Geeks3D)
Genshin Impact (HKLM\...\Genshin Impact) (Version: 2.18.1.0 - miHoYo Co.,Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 103.0.5060.114 - Google LLC)
Gyazo 4.1.2.0 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
ImageMagick 7.1.0-2 Q16-HDRI (64-bit) (2021-06-25) (HKLM\...\ImageMagick 7.1.0 Q16-HDRI (64-bit)_is1) (Version: 7.1.0 - ImageMagick Studio LLC)
Java 8 Update 271 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180271F0}) (Version: 8.0.2710.9 - Oracle Corporation)
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
LOOT version 0.16.0 (HKLM-x32\...\{BF634210-A0D4-443F-A657-0DCE38040374}_is1) (Version: 0.16.0 - LOOT Team)
Malwarebytes version 4.4.10.144 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.4.10.144 - Malwarebytes)
Microsoft Update Health Tools (HKLM\...\{7B1FCD52-8F6B-4F12-A143-361EA39F5E7C}) (Version: 3.67.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Minecraft Launcher (HKLM-x32\...\{27B34E47-68AE-4802-822A-9F0C187AF84A}) (Version: 1.0.0.0 - Mojang)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 102.0.1 (x64 en-US)) (Version: 102.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 76.0.1 - Mozilla)
Newgrounds Player (HKLM-x32\...\{B9735123-2823-49F8-8264-372895D39702}) (Version: 1.0.0 - Newgrounds)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.71.3 - Black Tree Gaming)
NVIDIA Graphics Driver 441.20 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 441.20 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.38.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.21 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
NVIDIA USBC Driver 1.38.831.832 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_USBC) (Version: 1.38.831.832 - NVIDIA Corporation)
Oculus (HKLM\...\Oculus) (Version: <3 - Facebook Technologies, LLC)
OpenOffice 4.1.7 (HKLM-x32\...\{A09D951F-4BA3-4383-97B3-D1B91835E779}) (Version: 4.17.9800 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 10.5.113.50894 - Electronic Arts, Inc.)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Phasmophobia (HKLM\...\Steam App 739630) (Version:  - Kinetic Games)
Planet Zoo (HKLM\...\Steam App 703080) (Version:  - Frontier Developments)
Poser 11 version 11.1.0 (HKLM\...\Poser 11_is1) (Version: 11.1.0 - Smith Micro Software, Inc.)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
RyzenMasterSDK (HKLM\...\{82BC68B8-48AD-422A-806D-83663E66BB86}) (Version: 1.2.3.5 - Advanced Micro Devices, Inc.) Hidden
Sims 4 Studio (HKLM-x32\...\{870AA913-0774-4ED0-B144-BC2C0CBE4BA0}_is1) (Version: 3.1.6.0 - Sims 4 Studio)
Skyrim Creation Kit (HKLM\...\Steam App 202480) (Version:  - bgs.bethsoft.com)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteamVR (HKLM\...\Steam App 250820) (Version:  - Valve)
The Mortuary Assistant Demo (HKLM\...\Steam App 1295940) (Version:  - DarkStone Digital)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.89.214.1030 - Electronic Arts Inc.)
The Sims™ 4 Paranormal Stuff Pack (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}_The Sims 4 Paranormal Stuff Pack) (Version: 39.0.128.1020 - Electronic Arts Inc.)
The Sims™ 4 Snowy Escape (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}_The Sims 4 Snowy Escape) (Version: 38.0.175.1020 - Electronic Arts Inc.)
UE4 Prerequisites (x64) (HKLM-x32\...\{4e242cc8-5e3c-4b08-9d55-dbc62ddd1208}) (Version: 1.0.13.0 - Epic Games, Inc.) Hidden
Vegas Pro 11.0 (HKLM-x32\...\{E6F012B0-E930-11E0-A67A-F04DA23A5C58}) (Version: 11.0.370 - Sony)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.10 - VideoLAN)
VRChat (HKLM\...\Steam App 438100) (Version:  - VRChat Inc.)
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden
Windows PC Health Check (HKLM\...\{77ACFAF7-E5AB-410D-BA14-BBEBF89422DE}) (Version: 3.1.2109.29003 - Microsoft Corporation)
WinRAR 5.91 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.91.1 - win.rar GmbH)

Packages:
=========
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2022-04-23] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2022-04-23] (Microsoft Corporation) [MS Ad]
Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.13.7040.0_x64__8wekyb3d8bbwe [2022-07-09] (Microsoft Studios) [MS Ad]
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2022-04-23] (Microsoft Corporation)
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.189.862.0_x64__zpdnekdrzrea0 [2022-07-11] (Spotify AB) [Startup Task]

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 32699.74 MB
Available physical RAM: 22989.97 MB
Total Virtual: 40635.74 MB
Available Virtual: 26970.61 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:460.62 GB) (Free:225.64 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:931.5 GB) (Free:827.39 GB) NTFS
4 Drive g: (Seagate Portable Drive) (Fixed) (Total:1863.01 GB) (Free:1016.8 GB) NTFS

========================= Users: ========================================

User accounts for \\MELIORA

Administrator            DefaultAccount           Guest                    
KyoIs                    WDAGUtilityAccount       


**** End of log ****



#4 ranchhand_

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Posted 19 July 2022 - 06:31 PM

First thing to always try in something like this is System Restore to a date immediately before your problems started. Hopefully you have several restore dates to choose from.


Because of the high number of abandoned threads, if there is no response after 3 days I remove the post from my answer list. If you wish further help after that PM me. 


#5 Wolverine 7

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Posted 19 July 2022 - 07:12 PM

Thanks ,ill have a look at MTB ,..you need to upload the speccy link,..(copy and paste the url it generates,..as here.

https://www.bleepingcomputer.com/forums/t/747496/windows-10-version-20-h-2-problems/?p=5154944

 

Also ,you need to tick the correct boxes in MiniToolBox or we dont get the data we need.You need to run it again carefully,..

 

ie:- List last 10 Event viewer errors

   - List installed programs
   - List  problem devices
   - List users, partition and memory size
 
TICK THOSE BOXES
 
Then copy / paste the whole log in your next reply,..we need to look at event viewer and system errors in that log,..

 

 

Did you run DISM and Filechecker?..


Edited by Wolverine 7, 19 July 2022 - 07:23 PM.

Accidents don't just happen.They must be carelessly planned.

 

Dell Latitude 7380,Win 10 Pro,8GB,BunsenLabs Linux Antix Linux,,Kali Linux,


#6 Wolverine 7

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Posted 20 July 2022 - 06:09 AM

Couple  more ideas,..

Try a clean boot ,see if cause of issue with Explorer shows up.https://www.windowscentral.com/how-clean-boot-windows-10

 

Disable Quick Access ,might be causing issues.https://www.howtogeek.com/219936/how-to-disable-quick-access-in-file-explorer-on-windows-10/


Accidents don't just happen.They must be carelessly planned.

 

Dell Latitude 7380,Win 10 Pro,8GB,BunsenLabs Linux Antix Linux,,Kali Linux,





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