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winload.efi missing or contains errors

Started by novice3 , May 10 2020 08:33 PM

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18 replies to this topic

#1 novice3

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Posted 10 May 2020 - 08:33 PM

Windows 10 Home

MSI Gaming Laptop

MSI GS63vr 6rf stealth pro

Steps taken:

Disabled automatic repair, as it failed to repair and stuck in loop.

I was unssuccessful in backing up the users data, files failed to transfer to external hard drive, using Xubuntu Operating System Live USB.

MSI recovery results: Reagentc.exe set OS image false.

Windows Recovery Environment results: Startup repair failed, Reset this PC failed, and uninstall updates failed.

bootrec.exe/rebuildbcd returned:

"Successfully scanned Windows installations.

Total identified Windows installations: 0

The operation was completed successfully."

bootrec.exe/fixmbr returned:

"The operation was completed successfully."

bootrec.exe/fixboot returned:

"Access is denied."

Upon restart the problem was not resolved.

Thank you for any advice.

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#2 ET_Explorer

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Posted 10 May 2020 - 08:42 PM

You can run System File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them. Run Command Prompt as administrator.

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#3 novice3

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Posted 10 May 2020 - 09:42 PM

You can run System File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them. Run Command Prompt as administrator.

The results of sfc /scnnow is Windows Resource Protection could not perform the requested operation. I ran the commands using command prompt from Windows recovery options.

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#4 dc3

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Posted 10 May 2020 - 10:04 PM

Please download and run SeatTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

1. SeaTools for Windows will search for HDDs and SSDs on your computer. Please remove any external storage devices connected via USB ports.

2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on.

3. You will see Basic Tests above Detected Drives, move the mouse pointer over this.

4. A menu will open with options for the different scans, please click on Long Generic Test This will scan all storage devices, for this reason you should unplug any USB storage devices.

5. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.

6. The test will indicate either Pass or Fail. Post the results of the scan in your topic.

7. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.

Edited by dc3, 10 May 2020 - 10:05 PM.

Family and loved ones will always be a priority in my daily life. You never know when one will leave you.

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#5 novice3

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Posted 10 May 2020 - 10:32 PM

Please download and run SeatTools for Windows.

Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.

Once the installation begins you will see an image similar to the one below.

1. SeaTools for Windows will search for HDDs and SSDs on your computer. Please remove any external storage devices connected via USB ports.

2. Detected Drives will list the HDDs and SSDs found. Place a check mark in the drive box you want to run the scan on.

3. You will see Basic Tests above Detected Drives, move the mouse pointer over this.

4. A menu will open with options for the different scans, please click on Long Generic Test This will scan all storage devices, for this reason you should unplug any USB storage devices.

5. This will start the scan. When the scan is complete you will see the result under Test Status , please post the results in your topic.

6. The test will indicate either Pass or Fail. Post the results of the scan in your topic.

7. Click on Help, then click on View Log File. If the scan failed take a screen shot of the Log File and post it in your topic.

Thank you for the quick reply.

This laptop will not boot into windows. I didn't clarify that it was stuck in atuomatic repair, until i disabled using command prompt in Windows Recovery Environment.

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#6 ET_Explorer

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Posted 10 May 2020 - 10:44 PM

laptop will not boot into windows

Use Windows Advanced Boot Options to start computer

If computer does not start into Windows, turn on the power and press the f8 key. On the Windows Advanced Boot Option screen, select one or more of the following options. Select them one at a time and press the enter key to attempt a system restart.

Instructions are on the hp laptops, but will work on any brand laptop.

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#7 iMacg3

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Posted 10 May 2020 - 11:12 PM

To run SFC from the Recovery Environment some additional steps need to be taken to ensure it is run on the correct drive.

Boot to the Recovery Environment Command prompt.

Once in the Command Prompt:

Type in the following and press Enter.
.
bcdedit | find "osdevice"

Note down the osdevice partition letter, then type:

sfc /scannow /offbootdir=D:\ /offwindir=D:\Windows

where D is the osdevice letter, and press Enter

The System File Checker (SFC) tool will start to run.

Let us know what the output from SFC is.

If I am helping you and haven't replied to your topic in 48 hours, send me a PM.
Please do not PM me asking for support - start a new topic in the forums instead.

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#8 dc3

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Posted 10 May 2020 - 11:37 PM

I would suggest performing a Repair Upgrade.

A Repair Upgrade is the process of installing Windows 10 over the existing installation of Windows 10 on your hdd/ssd, using your installation DVD or ISO file. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.

There is a very good tutorial for this, you can find it here

You will need the Windows 10 installation media to do this, you can download a Windows 10 ISO file here which can be used to create the installation media. There are instructions at this site to make the download and create the installation media.

Family and loved ones will always be a priority in my daily life. You never know when one will leave you.

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#9 novice3

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Posted 11 May 2020 - 01:17 PM

laptop will not boot into windows

Use Windows Advanced Boot Options to start computer

If computer does not start into Windows, turn on the power and press the f8 key. On the Windows Advanced Boot Option screen, select one or more of the following options. Select them one at a time and press the enter key to attempt a system restart.

Instructions are on the hp laptops, but will work on any brand laptop.

After pressing the f8 key a blue screen appeared. winload.efi file is missing or contains errors.

The laptop battery is not removable. I will drain the battery via a linux live usb and attempt the steps provided in the link and post those results to this thread.

To run SFC from the Recovery Environment some additional steps need to be taken to ensure it is run on the correct drive.

Boot to the Recovery Environment Command prompt.

Once in the Command Prompt:

Type in the following and press Enter.
.
bcdedit | find "osdevice"

Note down the osdevice partition letter, then type:

sfc /scannow /offbootdir=D:\ /offwindir=D:\Windows

where D is the osdevice letter, and press Enter

The System File Checker (SFC) tool will start to run.

Let us know what the output from SFC is.

Windows resource protection could not start the repair service.

I would suggest performing a Repair Upgrade.

A Repair Upgrade is the process of installing Windows 10 over the existing installation of Windows 10 on your hdd/ssd, using your installation DVD or ISO file. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications.

There is a very good tutorial for this, you can find it here

You will need the Windows 10 installation media to do this, you can download a Windows 10 ISO file here which can be used to create the installation media. There are instructions at this site to make the download and create the installation media.

The laptop will not boot into windows. I attempted to boot into safe mode, it appears on the screen and than takes me immediately to Windows recovery environment.

I have a Windows 10 Installation USB, that was created on another computer using Microsoft windows media creation tool.

Edited by novice3, 11 May 2020 - 01:20 PM.

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#10 iMacg3

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Posted 11 May 2020 - 01:36 PM

Let's try running CHKDSK. The steps are similar to running SFC:

Boot to the Recovery Environment Command prompt.

Once in the Command Prompt:

Type in the following and press Enter.
.
bcdedit | find "osdevice"

Note down the osdevice partition letter, then type:

chkdsk D: /f

where D is the osdevice letter, and press Enter

Let us know what the output of CHKDSK is.

If I am helping you and haven't replied to your topic in 48 hours, send me a PM.
Please do not PM me asking for support - start a new topic in the forums instead.

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#11 novice3

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Posted 11 May 2020 - 02:23 PM

Let's try running CHKDSK. The steps are similar to running SFC:

Boot to the Recovery Environment Command prompt.

Once in the Command Prompt:

Type in the following and press Enter.
.
bcdedit | find "osdevice"

Note down the osdevice partition letter, then type:

chkdsk D: /f

where D is the osdevice letter, and press Enter

Let us know what the output of CHKDSK is.

X:\windows\system32>bcdedit.exe | find "osdevice"

osdevice partition=D:

X:\windows\system32>chkdsk.exe D: /f

The type of the file system is NTFS.

Volume label is Windows.

Stage 1: Examining basic file system structure ...

256 file records processed.

File verification completed.

0 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

294 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered to lost and found.

0 reparse records processed.

Stage 3: Examining security descriptors ...

Security descriptor verification completed.

19 data files processed.

Windows has scanned the file system and found no problems.

No further action is required.

574505546 KB total disk space.

29888 KB in 16 files.

72 KB in 21 indexes.

0 KB in bad sectors.

83738 KB in use by the system.

65536 KB occupied by the log file.

574391848 KB available on disk.

4096 bytes in each allocation unit.

143626386 total allocation units on disk.

143597962 allocation units available on disk.

Failed to transfer logged messages to the event log with status 50.

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#12 novice3

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Posted 11 May 2020 - 02:32 PM

I am not sure if this helps.

Microsoft Windows [Version 10.0.18362.1]

X:\windows\system32>diskpart

Microsoft DiskPart version 10.0.18362.1

On computer: MININT-BOREJDU

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 119 GB 300 MB *

Disk 1 Online 931 GB 0 B *

Disk 2 Online 14 GB 0 B

DISKPART> sel disk 0

Disk 0 is now the selected disk.

DISKPART> list partition

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Reserved 128 MB 301 MB

Partition 2 Primary 117 GB 429 MB

Partition 3 Recovery 995 MB 118 GB

DISKPART> list volume

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

Volume 0 C OS_Old NTFS Partition 117 GB Healthy

Volume 1 NTFS Partition 995 MB Healthy

Volume 2 D Windows NTFS Partition 547 GB Healthy

Volume 3 G NTFS Partition 963 MB Healthy

Volume 4 E DATA NTFS Partition 365 GB Healthy

Volume 5 BIOS_RVY NTFS Partition 17 GB Healthy

Volume 6 SYSTEM FAT32 Partition 300 MB Healthy Hidden

Volume 7 F ESD-USB FAT32 Removable 14 GB Healthy

X:\windows\system32>diskpart

Microsoft DiskPart version 10.0.18362.1

On computer: MININT-BOREJDU

DISKPART> list disk

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 119 GB 300 MB *

Disk 1 Online 931 GB 0 B *

Disk 2 Online 14 GB 0 B

DISKPART> sel disk 1

Disk 1 is now the selected disk.

DISKPART> list partition

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 System 300 MB 1024 KB

Partition 2 Reserved 128 MB 301 MB

Partition 3 Primary 547 GB 429 MB

Partition 4 Recovery 963 MB 548 GB

Partition 5 Primary 365 GB 549 GB

Partition 6 Recovery 17 GB 914 GB

DISKPART> list volume

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

Volume 0 C OS_Old NTFS Partition 117 GB Healthy

Volume 1 NTFS Partition 995 MB Healthy

Volume 2 D Windows NTFS Partition 547 GB Healthy

Volume 3 G NTFS Partition 963 MB Healthy

Volume 4 E DATA NTFS Partition 365 GB Healthy

Volume 5 BIOS_RVY NTFS Partition 17 GB Healthy

Volume 6 SYSTEM FAT32 Partition 300 MB Healthy Hidden

Volume 7 F ESD-USB FAT32 Removable 14 GB Healthy

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#13 iMacg3

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Posted 11 May 2020 - 02:43 PM

Have you recently made any changes to BIOS settings?

If I am helping you and haven't replied to your topic in 48 hours, send me a PM.
Please do not PM me asking for support - start a new topic in the forums instead.