Error 42127

Firstly, Happy Holidays!!

I've been having issues with Word & Excel - sometimes the files will open but other times a box comes up and says "Excel cannot open the file 'blahblah' because the file format or file extension is not valid.  Verify that the file has not been corrupted and that the file extension matches the format of the file."

So I ran a boot time scan with Avast and error code 42127 came up.

Can someone help me out?  It would be greatly appreciated!

Thank you,

Dan S.

Edited by hamluis, 20 December 2019 - 10:47 AM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.

I had a similar problem with word or libre office not opening an url to go to the internet.

I ran Windows Repair (All In One)https://www.bleepingcomputer.com/download/windows-repair-all-in-one/" in safe mode, it found numerous file errors.

And fixed the problem.

Info.

Please download MiniToolBox  , save it to your desktop and run it.   Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.

   Go to  website, and download the free version on the left.  Click Download from ccleanercom (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 


     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Post below the Reply box.

Louis

Thanks for your help....  I'm working on the Speccy part now - but here's the MiniToolBox results:
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by danie (administrator) on 21-12-2019 at 11:56:42
Running from "C:\Users\danie\Downloads"
Microsoft Windows 10 Home  (X64)
Model: HP Laptop 15-bs0xx Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/21/2019 12:24:14 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
 
Error: (12/21/2019 12:24:14 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
 
Error: (12/21/2019 12:23:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_WpnUserService, version: 10.0.18362.1, time stamp: 0x32d6c210
Faulting module name: wpnuserservice.dll, version: 10.0.18362.1, time stamp: 0xea13e855
Exception code: 0xc0000409
Fault offset: 0x0000000000008596
Faulting process id: 0x2464
Faulting application start time: 0xsvchost.exe_WpnUserService0
Faulting application path: svchost.exe_WpnUserService1
Faulting module path: svchost.exe_WpnUserService2
Report Id: svchost.exe_WpnUserService3
Faulting package full name: svchost.exe_WpnUserService4
Faulting package-relative application ID: svchost.exe_WpnUserService5
 
Error: (12/21/2019 12:02:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: GfxDownloadWrapper.exe, version: 8.15.100.6615, time stamp: 0x5c82e863
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x4350
Faulting application start time: 0xGfxDownloadWrapper.exe0
Faulting application path: GfxDownloadWrapper.exe1
Faulting module path: GfxDownloadWrapper.exe2
Report Id: GfxDownloadWrapper.exe3
Faulting package full name: GfxDownloadWrapper.exe4
Faulting package-relative application ID: GfxDownloadWrapper.exe5
 
Error: (12/21/2019 12:02:37 AM) (Source: .NET Runtime) (User: )
Description: Application: GfxDownloadWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding)
   at GfxGameSettingsDownload.Program.Main(System.String[])
 
Error: (12/19/2019 06:16:58 PM) (Source: Microsoft-Windows-Perflib) (User: NT AUTHORITY)
Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 20952 and the required size was 36352.
 
Error: (12/16/2019 10:14:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: SolutionFinder.exe, version: 1.1.0.1, time stamp: 0x5c876eba
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x5bd9df62
Exception code: 0xe0434352
Fault offset: 0x001135d2
Faulting process id: 0x3910
Faulting application start time: 0xSolutionFinder.exe0
Faulting application path: SolutionFinder.exe1
Faulting module path: SolutionFinder.exe2
Report Id: SolutionFinder.exe3
Faulting package full name: SolutionFinder.exe4
Faulting package-relative application ID: SolutionFinder.exe5
 
Error: (12/16/2019 10:14:06 PM) (Source: .NET Runtime) (User: )
Description: Application: SolutionFinder.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.File.InternalWriteAllText(System.String, System.String, System.Text.Encoding, Boolean)
   at System.IO.File.WriteAllText(System.String, System.String)
   at SolutionFinder.Program.GetMessages(System.String, System.String, System.String, System.String)
   at SolutionFinder.Program.Main(System.String[])
 
Error: (12/16/2019 09:02:44 PM) (Source: Microsoft-Windows-Perflib) (User: NT AUTHORITY)
Description: The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 12800 and the required size was 33224.
 
Error: (12/15/2019 02:24:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: HP.JumpStarts.exe, version: 1.5.1271.0, time stamp: 0x5de95d04
Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca
Exception code: 0xc000027b
Fault offset: 0x00000000000d5cc8
Faulting process id: 0x2a3c
Faulting application start time: 0xHP.JumpStarts.exe0
Faulting application path: HP.JumpStarts.exe1
Faulting module path: HP.JumpStarts.exe2
Report Id: HP.JumpStarts.exe3
Faulting package full name: HP.JumpStarts.exe4
Faulting package-relative application ID: HP.JumpStarts.exe5
 
System errors:
=============
Error: (12/21/2019 11:47:28 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPSysInfoCap service.
 
Error: (12/21/2019 01:30:33 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{ECC2E0CA-E42A-4DCB-ABE9-40A4E87D484A}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Error: (12/21/2019 12:28:50 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: 1084mccspsvcUnavailable{8F2BC96B-68C5-40E8-9CE1-368E3ACAC09B}
 
Microsoft Office Sessions:
=========================
Error: (12/21/2019 12:24:14 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.
 
Error: (12/21/2019 12:24:14 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.
 
Error: (12/21/2019 12:23:50 AM) (Source: Application Error)(User: )
Description: svchost.exe_WpnUserService10.0.18362.132d6c210wpnuserservice.dll10.0.18362.1ea13e855c00004090000000000008596246401d5b47be1dba291C:\windows\system32\svchost.exec:\windows\system32\wpnuserservice.dll2805323f-7b9e-415b-a68d-94584600814d
 
Error: (12/21/2019 12:02:56 AM) (Source: Application Error)(User: )
Description: GfxDownloadWrapper.exe8.15.100.66155c82e863KERNELBASE.dll10.0.18362.53550cc8d5ae0434352000000000003a839435001d5b7bbda0ba7d3C:\windows\System32\DriverStore\FileRepository\ki132032.inf_amd64_f29660d80998e019\GfxDownloadWrapper.exeC:\windows\System32\KERNELBASE.dllce60a692-13dc-4242-b945-7ff0bc82b9cd
 
Error: (12/21/2019 12:02:37 AM) (Source: .NET Runtime)(User: )
Description: Application: GfxDownloadWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding)
   at GfxGameSettingsDownload.Program.Main(System.String[])
 
Error: (12/19/2019 06:16:58 PM) (Source: Microsoft-Windows-Perflib)(User: NT AUTHORITY)
Description: C:\Windows\System32\perfts.dllLSM2095236352
 
Error: (12/16/2019 10:14:08 PM) (Source: Application Error)(User: )
Description: SolutionFinder.exe1.1.0.15c876ebaKERNELBASE.dll10.0.18362.5355bd9df62e0434352001135d2391001d5b487f1045665C:\Program Files\WindowsApps\AD2F1837.HPSupportAssistant_9.5.353.0_x64__v10z8vjag6ke6\www\HPSF\Modules\SolutionFinder.exeC:\windows\System32\KERNELBASE.dll8cee67d6-0dcf-4d96-9fe6-2d4bfa0d5d49
 
Error: (12/16/2019 10:14:06 PM) (Source: .NET Runtime)(User: )
Description: Application: SolutionFinder.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions, System.String, Boolean, Boolean, Boolean)
   at System.IO.StreamWriter.CreateFile(System.String, Boolean, Boolean)
   at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32, Boolean)
   at System.IO.File.InternalWriteAllText(System.String, System.String, System.Text.Encoding, Boolean)
   at System.IO.File.WriteAllText(System.String, System.String)
   at SolutionFinder.Program.GetMessages(System.String, System.String, System.String, System.String)
   at SolutionFinder.Program.Main(System.String[])
 
Error: (12/16/2019 09:02:44 PM) (Source: Microsoft-Windows-Perflib)(User: NT AUTHORITY)
Description: C:\Windows\System32\perfts.dllLSM1280033224
 
Error: (12/15/2019 02:24:01 PM) (Source: Application Error)(User: )
Description: HP.JumpStarts.exe1.5.1271.05de95d04twinapi.appcore.dll10.0.18362.142f071cac000027b00000000000d5cc82a3c01d5b30f1b29be56C:\Program Files\WindowsApps\AD2F1837.HPJumpStarts_1.5.1271.0_x64__v10z8vjag6ke6\HP.JumpStarts.exeC:\windows\SYSTEM32\twinapi.appcore.dll06cca462-b326-4719-a6d0-1db466bbcb48AD2F1837.HPJumpStarts_1.5.1271.0_x64__v10z8vjag6ke6App
 
 
CodeIntegrity Errors:
===================================
  Date: 2019-12-21 11:55:27.694
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:27.640
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:22.338
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:22.333
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.829
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.825
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.577
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.568
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.556
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2019-12-21 11:55:21.550
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\AVAST Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.021.20061 - Adobe Systems Incorporated)
Avast Cleanup Premium (HKLM-x32\...\{075CC190-59EE-499F-828B-0B5C098C8C15}_is1) (Version: 19.1.7734.0 - AVAST Software)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 19.8.2393 - AVAST Software)
DataNumen Excel Repair v2.8 (HKLM-x32\...\DataNumen Excel Repair v2.8) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 79.0.3945.88 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.421 - Google LLC) Hidden
HP Audio Switch (HKLM-x32\...\{3A5141D4-47DB-4302-9B1C-272BE585BC8A}) (Version: 1.0.179.0 - HP Inc.)
HP Connection Optimizer (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 2.0.15.0 - HP Inc.)
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{fcfc894b-0d54-4d39-826f-dcb39ce5dde7}) (Version: 10.1.17861.8101 - Intel® Corporation)
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.5.10103.7263 - Intel Corporation)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 1914.12.0.1255 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 25.20.100.6615 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 16.8.0.1000 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.52.230.1 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{c6de84fd-ece7-4c2a-9f06-8cabe7ab79a0}) (Version: 1.52.230.1 - Intel Corporation) Hidden
McAfee LiveSafe (HKLM-x32\...\MSC) (Version: 16.0 R21 - McAfee, LLC.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.12228.20364 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.192.0926.0012 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.12228.20364 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.12228.20364 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.12228.20364 - Microsoft Corporation) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.17763.31246 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.32.1206.2018 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8734.1 - Realtek Semiconductor Corp.)
Stellar Repair for Excel (HKLM-x32\...\Stellar Repair for Excel_is1) (Version: 6.0.0.0 - Stellar Information Technology Pvt Ltd.)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 4.7.0 - Tweaking.com)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.47 - WildTangent)
WildTangent Helper (HKLM-x32\...\{A39303AB-4898-4F12-BAA0-0B8630F86DB4}) (Version: 1.0.0.388 - WildTangent) Hidden
WildTangent ShortcutProvider (HKLM-x32\...\{80831F60-19D7-43B3-A60C-5CAF8C478DF6}) (Version: 6.0.0.59 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 85%
Total physical RAM: 4012.91 MB
Available physical RAM: 566.08 MB
Total Virtual: 7340.91 MB
Available Virtual: 3345.23 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:930.8 GB) (Free:885.77 GB) NTFS
2 Drive d: (Dan) (Removable) (Total:1953.11 GB) (Free:1939.6 GB) exFAT
 
========================= Users: ========================================
User accounts for \\LAPTOP-17OUU8MT
 
Administrator            danie                    DefaultAccount           
Guest                    WDAGUtilityAccount       
 
 
**** End of log ****


http://speccy.piriform.com/results/LU7Nd5u63GuJWPGhKYFO6Na
 
 
I hope I followed your steps correctly...  Lmk if you need anything else & thanks again for your help!!

Edited by hamluis, 21 December 2019 - 01:40 PM.
Merged posts - Hamluis.

You have two antivirus software on your notebook

I suggest removing all traces of the Avast and McAfee programs...Windows Defender seems to be the AV of choice for Win 10 and there is nothing to suggest that either McAfee or Avast products are superior.

Louis

Will that fix the issues I'm having with corrupt Excel files?

There are only so many things that even address file corruption:

a.  Uninstall/reinstall the offending program, if it's an issue limited to a particular program.

b.  Run the sfc /scannow command to attempt to overcome/negate Windows files corruption.

c.  Check the functional status of the hard drive if the apparent corruption issues are limited to one drive.

d.  Run the chkdsk /r command.

Causes Of File Corruption.

I see nothing in the SMART data for the WDC drive which indicates a problem with the drive.  I cannot assess the other drive because there is no SMART data reflected, no indication that SMART is supported on that drive.

Louis

How would I unistall/reinstall Microsoft 365 if I my computer doesn't have a cd drive?  Can I get it online?  I don't even think I have any kind of key for 365 anyway...  

Btw, thanks for everyone's help...  

Edited by hamluis, 24 December 2019 - 04:44 AM.

You need to create a copy of the software and put it on a thumbdrive and reinstall it.

Thanks...  Do I need to use a program such as EaseUS Todo PCTrans?

Edited by hamluis, 24 December 2019 - 04:45 AM.

No you do not need any special software. Download the software and put it on a thumb drive.

BTW: have you removed 1 or both of the AV"s as recommended above.

And why do you have office 2003 and office 365.

Edited by compostery, 23 December 2019 - 10:04 PM.

How would I unistall/reinstall Microsoft 365 if I my computer doesn't have a cd drive?  Can I get it online?  I don't even think I have any kind of key for 365 anyway...  

Btw, thanks for everyone's help...  

MS Office 365 is subscription based software.  If you are a subscriber you can freely download the installer from Microsoft whenever you need to.  It will allow you to install it on a certain number of machnes depending on your subscription package.  If you are not a subscriber what you probably have there is a trial version which will expire if a subscription is not taken up.

No you do not need any special software. Download the software and put it on a thumb drive.

 

BTW: have you removed 1 or both of the AV"s as recommended above.

 

And why do you have office 2003 and office 365.

I removed both AV's as recommended.  I preferred Office 2003 - but then the issues started - so I switched to Office 365...

Edited by CivicExT, 29 December 2019 - 06:42 PM.

 

How would I unistall/reinstall Microsoft 365 if I my computer doesn't have a cd drive?  Can I get it online?  I don't even think I have any kind of key for 365 anyway...  

Btw, thanks for everyone's help...  

 

MS Office 365 is subscription based software.  If you are a subscriber you can freely download the installer from Microsoft whenever you need to.  It will allow you to install it on a certain number of machnes depending on your subscription package.  If you are not a subscriber what you probably have there is a trial version which will expire if a subscription is not taken up.

 

Thanks for the info!