Remove Windows Security Suite (Removal Instructions)

  • July 6, 2009
  • Read 109,513 times

What is Windows Security Suite?

Skip this and learn how to remove Windows Security Suite!

Windows Security Suite is a rogue security program from the same family as Antivirus System Pro and Spyware Protect 2009. Like its predecessors, Windows Security Suite is installed through the use of malware. Once installed, the program will be configured to start automatically when Windows starts and when run, will perform a scan and then list a variety of infections that it states resides on your computer. It will not remove, though, any of these infections unless you purchase it. Do not be concerned by what Windows Security Suite states is running on your computer as the files it detects are actually harmless files created by the program itself. It only shows these fake infection files in order to trick you into thinking you are infected in the hope that you will then purchase their program. It goes without saying that you should not do so, and if you have already purchased this program, we suggest that you immediately contact your credit card company and dispute the charges as this is a fraudulent program.

  • Windows Security Suite screen shot
  • Scan results screen
  • Scan summary
  • Installer
  • Fake Alert
  • Fake Firewall Alert
  • Warning that a legitimate process is a security risk
  • Fake security alert

When installed, Windows Security Suite will also create a new search tool in Internet Explorer, which impersonates Windows Live, and Firefox, which impersonates Google. Both of these search providers will perform searches that look like they are from Windows Live or Google, but are in fact coming from Search-gala.com. When the program is running your computer will also be constantly overtaken by fake security alerts, warnings, and nag screens about supposed security problems on your computer. What makes these alerts so bothersome is that when they are displayed you cannot perform any other tasks without first acknowledging them. This typically means wading through numerous "Are you sure?" type questions before being allowed access to your running applications. These fake alerts will display warnings that include programs accessing restricted memory or sending personal data to a remote machine. Two examples of the security alerts that will be shown can be seen below:

Unauthorized remote connection!
Your system is making an unauthorized personal data transfer to remote computer!

or

Windows Security Suite Process Control
An unidentified program is trying to access system process address space

Last but not least, in order to protect itself from legitimate anti-malware programs it sets numerous Windows Registry entries that make it impossible to run certain applications. Some of the programs that it disables with these Registry keys are:

  • The Windows Command Prompt
  • Kaspersky Antivirus
  • Ad-Aware
  • Avast Antivirus
  • BlackIce
  • eSafe
  • DrWeb
  • F-Prot
  • McAfee
  • Symantec
  • Kerio Firewall
  • Msconfig
  • Outpost
  • Panda
  • Zone Alarm

From the above list, you can see that this program makes it difficult to run well-known security applications so that it becomes more difficult for you to remove it.

Without a doubt, Windows Security Suite is not a program that you want installed on your computer. If it is found, though, there is an easy fix, which can be found below, that will remove this program and any other associated malware that may have been installed with it.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding. If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
1

This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.

2

To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.

img
Rkill

When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.

3

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Windows Security Suite and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

4

At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

img
Malwarebytes Anti-Malware
5

Once downloaded, close all programs and Windows on your computer, including this one.

6

Double-click on the icon on your desktop named mbam-setup-bc.1878-2.2.1.1043.exe. This will start the installation of MBAM onto your computer.

7

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

8

MBAM will now start and you will be at the main screen as shown below.

Malwarebytes Anti-Malware

We now need to enable rootkit scanning to detect the largest amount of malware that is possible with MalwareBytes. To do this, click on the Settings section at the top of the MalwareBytes application and you wil be brought to the general settings section.

Now click on the Detection and Protection settings category on the left sidebar. You will now be shown the settings MalwareBytes will use when scanning your computer.

Malwarebytes Anti-Malware Detection and Protection Settings Page

At this screen, please put a checkmark in the option labaled Scan for rootkits. If you do not see this option, please make sure you are using the latest version of MalwareBytes.

9

Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.

Malwarebytes Anti-Malware Scan Screen

Make sure Threat Scan is selected and then click on the Start Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

10

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

Malwarebytes Anti-Malware

11

When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

MalwareBytes Scan Results

You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

12

You can now exit the MBAM program.

13

Now you should download HitmanPro from the following location and save it to your desktop:

img
HitmanPro

When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.

14

Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

HitmanPro Start Screen

Now click on the Next button to continue with the scan process.

15

You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.

Kickstart Setup Options

Once you have selected one of the options, please click on the Next button.

16

HitmanPro will now begin to scan your computer for infections. When it has finished it will display a list of all the malware that the program found as shown in the image below. Please note that the infections found may be different than what is shown in the image.

MalwareBytes Scan Results

You should now click on the Next button to have HitmanPro remove the detected infections. When it is done you will be shown a Removal Results screen that shows the status of the various infections that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.

17

As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Windows Security Suite program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic link ed below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
img

Malwarebytes Anti-Malware

Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!

View Associated Windows Security Suite Files

Note: Some of these entries may be random. c:\ADWARE_LOG c:\Documents and Settings\All Users\Application Data\345d567 c:\Documents and Settings\All Users\Application Data\345d567\WINSSSys c:\Documents and Settings\All Users\Application Data\WINSSSys c:\Documents and Settings\All Users\Application Data\345d567\26.mof c:\Documents and Settings\All Users\Application Data\345d567\mozcrt19.dll c:\Documents and Settings\All Users\Application Data\345d567\sqlite3.dll c:\Documents and Settings\All Users\Application Data\345d567\WI345d.exe c:\Documents and Settings\All Users\Application Data\345d567\WINSS.ico c:\Documents and Settings\All Users\Application Data\345d567\working.log c:\Documents and Settings\All Users\Application Data\345d567\WINSSSys\vd952342.bd c:\Documents and Settings\All Users\Application Data\WINSSSys\winss.cfg %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Windows Security Suite.lnk %UserProfile%\Application Data\Windows Security Suite %UserProfile%\Application Data\Windows Security Suite\cookies.sqlite %UserProfile%\Application Data\Windows Security Suite\Instructions.ini %UserProfile%\Desktop\Windows Security Suite.lnk %UserProfile%\Recent\ANTIGEN.drv %UserProfile%\Recent\CLSV.exe %UserProfile%\Recent\DBOLE.drv %UserProfile%\Recent\dudl.sys %UserProfile%\Recent\energy.dll %UserProfile%\Recent\grid.dll %UserProfile%\Recent\grid.sys %UserProfile%\Recent\kernel32.dll %UserProfile%\Recent\PE.dll %UserProfile%\Recent\PE.tmp %UserProfile%\Recent\runddl.dll %UserProfile%\Recent\SM.dll %UserProfile%\Recent\snl2w.exe %UserProfile%\Recent\std.exe %UserProfile%\Recent\tempdoc.dll %UserProfile%\Start Menu\Windows Security Suite.lnk %UserProfile%\Start Menu\Programs\Windows Security Suite.lnk c:\Program Files\Mozilla Firefox\searchplugins\search.xml

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Windows Security Suite Registry Information

Note: Some of these entries may be random. HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF} HKEY_CLASSES_ROOT\WI345d.DocHostUIHandler HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "698909210803" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Windows Security Suite"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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