Remove Volcano Security Suite (Uninstall Guide)

  • October 27, 2009

Volcano Security Suite is a rogue anti-spyware program from the Smart Virus Eliminator family. This rogue is advertised through the use of fake online scanner pages that show an advertisement pretending to be an anti-malware scanner. When the advertisement finishes it will state that your computer is infected and that you should download Volcano Security Suite to protect your computer. Once downloaded and installed, Volcano Security Suite will be configured to automatically scan your computer when Windows starts and will also create numerous harmless files throughout your computer. These files are:

%UserProfile%\Recent\ANTIGEN.sys
%UserProfile%\Recent\cb.dll
%UserProfile%\Recent\cb.tmp
%UserProfile%\Recent\CLSV.tmp
%UserProfile%\Recent\DBOLE.sys
%UserProfile%\Recent\ddv.dll
%UserProfile%\Recent\eb.tmp
%UserProfile%\Recent\fan.drv
%UserProfile%\Recent\FS.drv
%UserProfile%\Recent\kernel32.drv
%UserProfile%\Recent\PE.drv
%UserProfile%\Recent\ppal.sys
%UserProfile%\Recent\runddlkey.dll
%UserProfile%\Recent\runddlkey.drv
%UserProfile%\Recent\tempdoc.sys

When the program scans your computer, it will detect the above files as infections, but will not attempt to remove them until you first purchase the program. The reality is that the above files are harmless and are only being shown to convince you that you are infected.

  • Volcano Security Suite screen shot
  • Scanning screen
  • Scan results
  • Internet Explorer crash #1
  • Internet Explorer crash #2
  • Fake security warning
  • Fake security warning #2
  • Fake security alert

Volcano Security Suite will also attempt to protect itself by not allowing numerous anti-virus programs to run. It does this by adding Windows Registry entries that make it so that when you attempt to launch the anti-virus program, it instead launches another program. They do this so that you cannot run any programs that can potentially detect the Volcano Security Suite program and remove it.

While the program is running you will also find that your Internet Explorer is hijacked and you will see fake security warnings on your desktop. When searching in Internet Explorer, instead of searching with your normal search engine, your searches will go through a site called Search-Gala.com. Internet Explorer will also randomly display error messages stating that it had a problem due to a malicious add-on or a web site that you are visiting. The text of there messages are:

This tab has been recovered
A problem with this webpage caused Internet Explorer to close and reopen the tab.

Internet Explorer has closed this webpage to help protect your computer
A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.
Windows Data Execution protection detected an add-on trying to use system memory incorrectly. This can be caused by a malfunction or malicious add-on.

We are unable to return you to google.ca.
Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.
When a website causes a failure or crash, Internet Explorer attempts to restore the site. It stops after two tries to avoid an endless loop.

These errors are real, but are being caused by Volcano Security Suite in order to further make you think that there is a problem with your computer. Last, but not least, the program will also display fake security alerts stating that malware has been found or that an active Trojan is trying to connect to the Internet. It is important to remember that these alerts are only an attempt to scare you further into purchasing the program.

If your computer is showing symptoms similar to what is shown above, then there is a chance you may be infected with the Volcano Security Suite. If this is the case, please ignore any warnings it may show and do not purchase the program. If you have already purchased the program, then we suggest you contact your credit card company and dispute the charges as the program is a scam. To remove this infection, please use the removal guide below.

 

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.

To remove Volcano Security Suite, follow these steps:

1

This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.

2

To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.

img
Rkill

When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.

3

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Volcano Security Suite and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

4

At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any infections, adware, or potentially unwanted programs that may be present. Please download Malwarebytes from the following location and save it to your desktop:

logo
Malwarebytes Anti-Malware
5

Once downloaded, close all programs and Windows on your computer, including this one.

6

Double-click on the icon on your desktop named mb3-setup-1878.1878-3.5.1.2522. This will start the installation of MBAM onto your computer.

7

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

8

MBAM will now start and you will be at the main screen as shown below.

Malwarebytes Anti-Malware

We now need to enable rootkit scanning to detect the largest amount of malware and unwanted programs that is possible with MalwareBytes. To do this, click on the Settings button on the left side of the screen and you will be brought to the general settings section.

Now click on the Protection tab at the top of the screen. You will now be shown the settings MalwareBytes will use when scanning your computer.

Malwarebytes Anti-Malware Detection and Protection Settings Page

At this screen, please enable the Scan for rootkits setting by clicking on the toggle switch so it turns green.

9

Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.

Malwarebytes Anti-Malware Scan Screen

Make sure Threat Scan is selected and then click on the Start Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

10

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

Malwarebytes Anti-Malware Scanning

11

When MBAM is finished scanning it will display a screen that displays any malware, adware, or potentially unwanted programs that it has detected. Please note that the items found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

MalwareBytes Scan Results

You should now click on the Remove Selected button to remove all the selected items. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

12

You can now exit the MBAM program.

13

Now you should download HitmanPro from the following location and save it to your desktop:

img
HitmanPro

When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.

14

Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

HitmanPro Start Screen

Now click on the Next button to continue with the scan process.

15

You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.

Kickstart Setup Options

Once you have selected one of the options, please click on the Next button.

16

HitmanPro will now begin to scan your computer for infections, adware, and potentially unwanted programs. When it has finished it will display a list of all the items that Hitman has found as shown in the image below. Please note that the items found may be different than what is shown in the image.

MalwareBytes Scan Results

You should now click on the Next button to have HitmanPro remove the detected items. When it is done you will be shown a Removal Results screen that shows the status of the various programs that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.

17

As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Your computer should now be free of the Volcano Security Suite program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Are Your Protected?

While Malwarebytes Anti-Malware & HitmanPro will scan and clean a computer for free, the free versions do not offer real-time protection. If you want to be fully protected at all times then it is recommended that you purchase a premium version.

img

Malwarebytes Anti-Malware

Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!


img

HitmanPro

Purchase the full-featured version of HitmanPro, which includes discover viruses, trojans, rootkits, spyware and other malware on up-to-date and fully protected computers using cloud protection and behavioral detections, to protect yourself against these types of threats in the future!

Disclaimer: While we do earn a commission from the sale of the above products, rest assured we only recommend them due to their effectiveness.

View Associated Volcano Security Suite Files

c:\Documents and Settings\All Users\Application Data\61a60 c:\Documents and Settings\All Users\Application Data\61a60\VS83b.exe c:\Documents and Settings\All Users\Application Data\VSSSys c:\Documents and Settings\All Users\Application Data\VSSSys\vss.cfg c:\Program Files\Mozilla Firefox\searchplugins\search.xml %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Volcano Security Suite.lnk %UserProfile%\Application Data\Volcano Security Suite %UserProfile%\Application Data\Volcano Security Suite\cookies.sqlite %UserProfile%\Desktop\Volcano Security Suite.lnk %UserProfile%\Recent\ANTIGEN.sys %UserProfile%\Recent\cb.dll %UserProfile%\Recent\cb.tmp %UserProfile%\Recent\CLSV.tmp %UserProfile%\Recent\DBOLE.sys %UserProfile%\Recent\ddv.dll %UserProfile%\Recent\eb.tmp %UserProfile%\Recent\fan.drv %UserProfile%\Recent\FS.drv %UserProfile%\Recent\kernel32.drv %UserProfile%\Recent\PE.drv %UserProfile%\Recent\ppal.sys %UserProfile%\Recent\runddlkey.dll %UserProfile%\Recent\runddlkey.drv %UserProfile%\Recent\tempdoc.sys %UserProfile%\Start Menu\Volcano Security Suite.lnk %UserProfile%\Start Menu\Programs\Volcano Security Suite.lnk %Temp%\24.mof %Temp%\asp2009.exe %Temp%\mozcrt19.dll %Temp%\sqlite3.dll %Temp%\VSSSys %Temp%\VSS.ico %Temp%\VSSSys\vd952342.bd

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

%Temp% refers to the Windows Temp folder. By default, this is C:\Windows\Temp for Windows 95/98/ME, C:\DOCUMENTS AND SETTINGS\<Current User>\LOCAL SETTINGS\Temp for Windows 2000/XP, and C:\Users\<Current User>\AppData\Local\Temp in Windows Vista, Windows 7, and Windows 8.

View Associated Volcano Security Suite Registry Information

HKEY_CLASSES_ROOT\asp2009.DocHostUIHandler HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF} HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Internet Explorer\SearchScopes "URL" = "http://search-gala.com/?&uid=8000&q={searchTerms}" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download "RunInvalidSignatures" = "1" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "[xSP_2:61a6083b6194a2314e3dd54cf9615e36_8000]" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "7988094803" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "avgsys" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "MSMSGS"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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