# How to remove VirtualPCGuard (Uninstall Instructions)

• Filed Under :
• September 25, 2008

## What is VirtualPCGuard?

Skip this and learn how to remove VirtualPCGuard!

VirtualPCGuard is a rogue anti-spyware program that uses misleading advertisements and deceptive scan results in order to sell itself. When visiting certain sites, you will be presented with a pop-up that states your computer is infected. If you click on this pop-up you will be brought to a a fake online anti-malware scanner, that when finished, states your computer is infected and that you should download and install VirtualPCGuard in order to remove these infections. It is important to note that this online scanner is simply an ad and actually does not scan anything on your computer.

If you decide to download and install VirtualPCGuard, the program will be set to run automatically when your computer starts. Once started, the program will scan your computer and list a variety of infections that cannot be removed unless you first purchase the program. These infections that VirtualPCGuard finds, though, are actually legitimate entries and are required for the proper functionality of your computer. It only shows these fake results to scare you into thinking you are infected so that you purchase the software.

This guide will walk you through removing the VirtualPCGuard rogue anti-spyware program and any associated malware that may have been installed with it.

## Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.

### To remove VirtualPCGuard, follow these steps:

1

This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.

2

To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.

##### Rkill

3

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with VirtualPCGuard and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

4

##### Malwarebytes Anti-Malware
5

6

Double-click on the icon on your desktop named mb3-setup-1878.1878-3.3.1.2183.exe. This will start the installation of MBAM onto your computer.

7

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

8

MBAM will now start and you will be at the main screen as shown below.

We now need to enable rootkit scanning to detect the largest amount of malware and unwanted programs that is possible with MalwareBytes. To do this, click on the Settings button on the left side of the screen and you will be brought to the general settings section.

Now click on the Protection tab at the top of the screen. You will now be shown the settings MalwareBytes will use when scanning your computer.

At this screen, please enable the Scan for rootkits setting by clicking on the toggle switch so it turns green.

9

Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.

Make sure Threat Scan is selected and then click on the Start Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

10

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

11

When MBAM is finished scanning it will display a screen that displays any malware, adware, or potentially unwanted programs that it has detected. Please note that the items found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

You should now click on the Remove Selected button to remove all the selected items. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

12

You can now exit the MBAM program.

13

##### HitmanPro

When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.

14

Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

Now click on the Next button to continue with the scan process.

15

You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.

Once you have selected one of the options, please click on the Next button.

16

HitmanPro will now begin to scan your computer for infections, adware, and potentially unwanted programs. When it has finished it will display a list of all the items that Hitman has found as shown in the image below. Please note that the items found may be different than what is shown in the image.

You should now click on the Next button to have HitmanPro remove the detected items. When it is done you will be shown a Removal Results screen that shows the status of the various programs that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.

17

As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Your computer should now be free of the VirtualPCGuard program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

While Malwarebytes Anti-Malware & HitmanPro will scan and clean a computer for free, the free versions do not offer real-time protection. If you want to be fully protected at all times then it is recommended that you purchase a premium version.

### Malwarebytes Anti-Malware

Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!

### HitmanPro

Purchase the full-featured version of HitmanPro, which includes discover viruses, trojans, rootkits, spyware and other malware on up-to-date and fully protected computers using cloud protection and behavioral detections, to protect yourself against these types of threats in the future!

Disclaimer: While we do earn a commission from the sale of the above products, rest assured we only recommend them due to their effectiveness.

View Associated VirtualPCGuard Files

c:\VirtualPCGuard c:\VirtualPCGuard\AVQuar d:\VirtualPCGuard d:\VirtualPCGuard\AVQuar c:\Program Files\Common Files\VirtualPCGuard c:\Program Files\Common Files\VirtualPCGuard\bm.exe c:\Program Files\Common Files\VirtualPCGuard\ugac.exe c:\Program Files\VirtualPCGuard c:\Program Files\VirtualPCGuard\Activate.exe c:\Program Files\VirtualPCGuard\al.dat c:\Program Files\VirtualPCGuard\dhlp.dll c:\Program Files\VirtualPCGuard\FWSettings.bin c:\Program Files\VirtualPCGuard\history.db c:\Program Files\VirtualPCGuard\main.log c:\Program Files\VirtualPCGuard\pgs.exe c:\Program Files\VirtualPCGuard\ptask.exe c:\Program Files\VirtualPCGuard\reload.exe c:\Program Files\VirtualPCGuard\ResErrors.log c:\Program Files\VirtualPCGuard\scnkrnl.dll c:\Program Files\VirtualPCGuard\settings.ini c:\Program Files\VirtualPCGuard\sqlite3.dll c:\Program Files\VirtualPCGuard\sr.log c:\Program Files\VirtualPCGuard\unins000.dat c:\Program Files\VirtualPCGuard\unins000.exe c:\Program Files\VirtualPCGuard\Config c:\Program Files\VirtualPCGuard\Config\pgs.xml c:\Program Files\VirtualPCGuard\Dat c:\Program Files\VirtualPCGuard\Dat\Activate.dat c:\Program Files\VirtualPCGuard\Dat\BkSites.dat c:\Program Files\VirtualPCGuard\Dat\bnlink.dat c:\Program Files\VirtualPCGuard\Dat\cd.dat c:\Program Files\VirtualPCGuard\Dat\incmp.dat c:\Program Files\VirtualPCGuard\Dat\index.dat c:\Program Files\VirtualPCGuard\Dat\pv.dat c:\Program Files\VirtualPCGuard\Engines c:\Program Files\VirtualPCGuard\Engines\AWBase c:\Program Files\VirtualPCGuard\Engines\AWBase\vbpv.dat c:\Program Files\VirtualPCGuard\Engines\AWBase\database c:\Program Files\VirtualPCGuard\Engines\AWBase\database\enemies.dat c:\Program Files\VirtualPCGuard\Engines\PGBase c:\Program Files\VirtualPCGuard\Engines\PGBase\vbpv.dat c:\Program Files\VirtualPCGuard\Engines\plugins c:\Program Files\VirtualPCGuard\Engines\plugins\BORLNDMM.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANADWR.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANBCDR.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANDLDR.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANDOS1.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANEMUL.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANFUNC.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANKRNL.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANMCR1.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANOTHR.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANSCR.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANTOOL.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANTROJ.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\SCANWIN1.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNACPU.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNADBX.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\unamscan.dll c:\Program Files\VirtualPCGuard\Engines\plugins\UNMIME.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACK.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACKS.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACKS2.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UNPEPACK.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\vbpv.dat c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27601.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27602.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27603.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27604.DLL c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UADAILY.DLL c:\Program Files\VirtualPCGuard\Graphics c:\Program Files\VirtualPCGuard\Graphics\cross.gif c:\Program Files\VirtualPCGuard\Graphics\ga6p.gif c:\Program Files\VirtualPCGuard\Graphics\kb.url c:\Program Files\VirtualPCGuard\Graphics\main.ico c:\Program Files\VirtualPCGuard\Graphics\mini.ico c:\Program Files\VirtualPCGuard\Graphics\Online.url c:\Program Files\VirtualPCGuard\Graphics\support.ico c:\Program Files\VirtualPCGuard\Graphics\Support.url c:\Program Files\VirtualPCGuard\Graphics\uninstall.ico c:\Program Files\VirtualPCGuard\LA c:\Program Files\VirtualPCGuard\LA\lapv.dat c:\Program Files\VirtualPCGuard\LA\License.rtf c:\Program Files\VirtualPCGuard\Tools c:\Program Files\VirtualPCGuard\Tools\pblock.dll c:\Program Files\VirtualPCGuard\Tools\sbiebho.dll c:\Program Files\VirtualPCGuard\Up c:\Program Files\VirtualPCGuard\Up\ASupdater.dat c:\Program Files\VirtualPCGuard\Up\gup.exe c:\Program Files\VirtualPCGuard\Up\PGupdater.dat c:\Program Files\VirtualPCGuard\Up\UBupdater.dat c:\Program Files\VirtualPCGuard\Up\up.dat c:\Program Files\VirtualPCGuard\Up\updater.dat c:\Program Files\VirtualPCGuard\Up\Download c:\WINDOWS\system32\atl71.dll c:\WINDOWS\system32\capicom.dll c:\WINDOWS\system32\mfc71.dll c:\WINDOWS\system32\msvcp71.dll c:\WINDOWS\system32\msxml3a.dll c:\WINDOWS\system32\drivers\dhlp.sys c:\Documents and Settings\All Users\Desktop\VirtualPCGuard.lnk c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\Contact Customer Support.lnk c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\Uninstall VirtualPCGuard.lnk c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\VirtualPCGuard.lnk c:\Documents and Settings\All Users\Application Data\SalesMon c:\Documents and Settings\All Users\Application Data\SalesMon\Data %UserProfile%\Application Data\VirtualPCGuard %UserProfile%\Application Data\VirtualPCGuard\Logs %UserProfile%\Application Data\VirtualPCGuard\Logs\threats.log %UserProfile%\Application Data\VirtualPCGuard\Logs\update.log

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated VirtualPCGuard Registry Information

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E} HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98} HKEY_CURRENT_USER\Software\Opera Software HKEY_CURRENT_USER\Software\VirtualPCGuard HKEY_CURRENT_USER\Software\VirtualPCGuard\Settings HKEY_CLASSES_ROOT\AppID\{EA7522F6-87CF-411e-8A55-19EE4344B676} HKEY_CLASSES_ROOT\AppID\pblock.DLL HKEY_CLASSES_ROOT\CLSID\{079AA557-4A18-424A-8EEE-E39F0A8D41B9}\TypeLib HKEY_CLASSES_ROOT\CLSID\{3124C396-FB13-4836-A6AD-1317F1713688}\TypeLib HKEY_CLASSES_ROOT\CLSID\{3D813DFE-6C91-4A4E-8F41-04346A841D9C}\TypeLib HKEY_CLASSES_ROOT\CLSID\{3E784A01-F3AE-4DC0-9354-9526B9370EBA}\TypeLib HKEY_CLASSES_ROOT\CLSID\{4DD441AD-526D-4A77-9F1B-9841ED802FB0}\TypeLib HKEY_CLASSES_ROOT\CLSID\{FC220AD8-A72A-4EE8-926E-0B7AD152A020}\TypeLib HKEY_CLASSES_ROOT\CLSID\{5C3F6257-3E00-45c2-88D5-CB0F3A17BF0E} HKEY_CLASSES_ROOT\CLSID\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98} HKEY_CLASSES_ROOT\Interface\{2933BF96-7B36-11D2-B20E-00C04F983E60} HKEY_CLASSES_ROOT\Interface\{2B8DE2FE-8D2D-11d1-B2FC-00C04FD915A9} HKEY_CLASSES_ROOT\Interface\{3EFAA428-272F-11D2-836F-0000F87A7782} HKEY_CLASSES_ROOT\Interface\{3EFAA429-272F-11D2-836F-0000F87A7782} HKEY_CLASSES_ROOT\Interface\{C90352F7-643C-4FBC-BB23-E996EB2D51FD} HKEY_CLASSES_ROOT\PopupBlocker.IEGPB HKEY_CLASSES_ROOT\PopupBlocker.IEGPB.1 HKEY_CLASSES_ROOT\SBIEBHO.IEFW HKEY_CLASSES_ROOT\SBIEBHO.IEFW.2 HKEY_CLASSES_ROOT\TypeLib\{D761645B-6B20-4698-AEE8-729981152A82} HKEY_CLASSES_ROOT\TypeLib\{EA7522F6-87CF-411E-8A55-19EE4344B676} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\UAVUN_is1 HKEY_LOCAL_MACHINE\SOFTWARE\Products HKEY_LOCAL_MACHINE\SOFTWARE\ugac HKEY_LOCAL_MACHINE\SOFTWARE\VirtualPCGuard HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\dhlp HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dhlp HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "UGA6P11 2.2.366.12" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "BMN" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "ptask" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "ugac" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "VirtualPCGuard" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce "overinstall" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\atl71.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\capicom.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\mfc71.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msvcp71.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3a.dll" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3r.dll"

### This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.