Remove User Protection (Uninstall Guide)

  • March 19, 2010

User Protection is a rogue anti-spyware program from the same family as Paladin Antivirus. This rogue is promoted and installed through the use of malware that automatically downloads and installs it onto your computer without your consent or knowledge. Once downloaded and installed, User Protection will scan your computer for certain legitimate anti-virus programs that may be installed on your computer. If they are detected, Use Protection will state they are infections and prompt you to uninstall them. It does this in order to protect itself from the legitimate programs that may flag User Protection as an infection. The anti-malware programs that it tries to uninstall include:

  • F-Secure
  • NOD32
  • Malwarebytes Anti-Malware
  • Norton Internet Security
  • Avira AntiVir
  • AVG8
  • AntiVir
  • Agnitum Outpost Security Suite
  • avast!

User Protection will then start and begin to scan your computer for infections. Once the scan has finished it will state that there are numerous infections on your computer, but will not allow you to remove them until you purchase the program. The infections it finds, though, either do not exist or are legitimate programs on your computer, which if you remove , may affect the proper operation of the computer. Therefore, please do not attempt to manually remove any of the files it states are infections as you may accidentally delete a legitimate Windows file.

  • User Protection screen shot
  • Scanning screen
  • Scan results
  • Installer
  • User Protection attempting to uninstall MalwareBytes'
  • Fake antivirus alert
  • Fake infected program alert
  • Pop-up ad to buy User Protection

User Protection will also display fake security alerts and warnings on your computer in order to try and trick you into thinking that you are infected. These alerts will state that your computer is under attack from a remote pc and that keyloggers or malware have been detected. Some examples of the alerts you may see include:

Antivirus Alert - Critical threat detected
Warning: Network attack detected
Network attack has been detected. Process is attempting to access your private data.

Your computer is being attacked from a remote PC.
Process is trying to steal your passwords listed below. It is highly recommended to block this threat now.

User's activity loggers detected!
It's strongly recommended to remove detected threats right now!

Zlob.Porn.Ad adware has been detected. This adware module advertises websites with explicit content. Be advised of such content being possibly illegal. Please click the button below to locate and remove this threat now.

Most of the viruses and worms on your PC because of visiting pornosites or warez/torrent sites.

ANTIVIRUS IS RUN IN DEMO MODE. ACTIVATE YOUR ANTIVIRUS OTHERWISE ALL THE DATA WILL BE LOST OR DAMAGED!

DANGEROUS! ANTIVIRUS DETECTED SOME HARMFUL PROGRAMS ON YOUR PC! THEY MAY CORRUPT YOUR INFORMATION OR SEND IT TO HACKERS.

User Protection will also randomly state that programs you run on your computer are infected. When you attempt to run programs it will display an alert and state that a virus has been detected. The alerts you will see is:

Warning! Virus threat detected!
Virus activity detected!
Trojan-Clicker.Win32 adware has been detected. This adware module advertises websites with explicit content. Be advised of such content being possibly illegal. Please click the button below to locate and remove this threat now.

Just like the fake scan results, all of these fake alerts are just another tactic where User Protection is trying to convince you that you have a security problem on your computer and should be ignored.

As you can see, User Protection was created to trick you into thinking you are infected so that you will then purchase the program. It goes without saying that you should definitely not purchase this program, and if you already have, please contact your credit card company to dispute the charges. To remove this infection and any related malware, please use the removal guide below.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to User Protection so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  4. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with User Protection and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by User Protection when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate User Protection . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

    Do not reboot your computer after running RKill as the malware programs will start again.


  5. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  6. Once downloaded, close all programs and Windows on your computer, including this one.

  7. Double-click on the icon on your desktop named mb3-setup-1878.1878-3.0.6.1469.exe. This will start the installation of MBAM onto your computer.

  8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  9. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  11. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. You can now exit the MBAM program.

  13. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the UserProtection program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated User Protection Files

c:\Documents and Settings\All Users\Application Data\fiosejgfse.dll c:\Program Files\User Protection c:\Program Files\User Protection\about.ico c:\Program Files\User Protection\activate.ico c:\Program Files\User Protection\buy.ico c:\Program Files\User Protection\help.ico c:\Program Files\User Protection\scan.ico c:\Program Files\User Protection\settings.ico c:\Program Files\User Protection\splash.mp3 c:\Program Files\User Protection\uninstall.exe c:\Program Files\User Protection\update.ico c:\Program Files\User Protection\usr.db c:\Program Files\User Protection\usrext.dll c:\Program Files\User Protection\usrhook.dll c:\Program Files\User Protection\usrprot.exe c:\Program Files\User Protection\virus.mp3 %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\User Protection.lnk %UserProfile%\Desktop\User Protection Support.lnk %UserProfile%\Desktop\User Protection.lnk %UserProfile%\Desktop\usrprot.exe.txt %UserProfile%\Local Settings\Temp\4otjesjty.mof %UserProfile%\Local Settings\Temp\usr.dat %UserProfile%\Local Settings\Temp\usrr.dat %UserProfile%\Start Menu\Programs\User Protection %UserProfile%\Start Menu\Programs\User Protection\About.lnk %UserProfile%\Start Menu\Programs\User Protection\Activate.lnk %UserProfile%\Start Menu\Programs\User Protection\Buy.lnk %UserProfile%\Start Menu\Programs\User Protection\Scan.lnk %UserProfile%\Start Menu\Programs\User Protection\Settings.lnk %UserProfile%\Start Menu\Programs\User Protection\Update.lnk %UserProfile%\Start Menu\Programs\User Protection\User Protection Support.lnk %UserProfile%\Start Menu\Programs\User Protection\User Protection.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated User Protection Registry Information

HKEY_CLASSES_ROOT\CLSID\{5E2121EE-0300-11D4-8D3B-444553540000} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\User Protection HKEY_LOCAL_MACHINE\SOFTWARE\User Protection HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "User Protection" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved "{5E2121EE-0300-11D4-8D3B-444553540000}"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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