TrustDoctor is a rogue anti-spyware program from the Wini family of rogues. This program is promoted through fake porn sites that pretend to show free pornographic videos. If you click on one of these videos it will fail to show and an alert will be displayed stating that you need to download a video codec in order to properly view the video. This supposed video codec, though, is actually a Trojan that will then install TrustDoctor on to your computer. While installing TrustDoctor, the Trojan will also create numerous harmless files within your C:\Windows\ and C:\Windows\System32 folders that contain random names similar to c:\WINDOWS\101213zo9m49d5.cpl and c:\WINDOWS\system32\77481tzoj56fc.bin. When TrustDoctor scans your computer it will then find these files and state that they are infections. The results, though, are all a lie and should not be a cause for alarm.
While TrustDoctor is running it will also display numerous fake alerts on your computer. These fake security alerts will state that your computer is compromised, that it is sending personal information to the Internet, or that active malware has been discovered. An example of one of these alerts, in various languages, is:
Your computer is infected with spyware. It could damage your critical files or expose your private data on the Internet. Click here to register your copy of TrustDoctor and remove spyware threats from your PC.
Ihr Computer ist mit Spionprogramm infektioniert. Das kann Ihren Dateien und die im Internet zugänglich machen. Klicken bitte hier, um Ihre Kopie von TrustDoctor zu registrieren und Ihr PC von Spyprogramm frei zu machen.
Votre ordinateur est infecté de spyware. Il pourrait endommager vos fichiers critiques ou exposer vos données prives sur 'Internet. Cliquez ici pour enregistrer votre copie de TrustDoctor et enléver des menaces spyware de votre OP.
Il suo computer è infetto di spyware. Puo dannegiare i suoi files criticali rivelare i suoi dati personali nell'Internet. Clicca qui per registrare la sua coppia di TrustDoctor e rimouvere le minacce di spyware dal suo computer.
Just like the scan results, these alerts are all fake and are only being shown to scare you into purchasing the program. It goes without saying that you should definitely not purchase TrustDoctor and should ignore anything it displays.
As you can see, TrustDoctor was created with the single purpose of scaring you into thinking you are infected by displaying false information in the hopes that you will then purchase the program. You should definitely not purchase it, and if you have, you should contact your credit card company and dispute the charges stating it is a scam. Last, but not least, to remove this infection and any related malware, please follow the removal guide below.
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
- Print out these instructions as we may need to close every window that is
open later in the fix.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If this is the case, then
you will need to download the files requested in this guide on another computer
and then transfer them to the infected computer. You can transfer the files
via a CD/DVD, external drive, or USB flash drive.
- Before we can do anything we must first end the processes that belong to
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
RKill Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that rkill
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. If you continue
having problems running RKill, you can download the other renamed versions
of RKill from the rkill
download page. All of the files are renamed copies of RKill, which you
can try instead. Please note that the download page will open in a new browser
window or tab.
Do not reboot your computer after running RKill as the malware programs will start again.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mb3-setup-1878.1878-188.8.131.529.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the TrustDoctor program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.