Total Security is a rogue anti-spyware program that is a clone of Antivirus 360. This program is installed via Trojans that display fake security alerts about threats to your computer and then installs Total Security without your permission on to your computer. Once installed, Total Security will scan your computer and display a variety of infections that cannot be removed until you purchase the program. These infections, though, do not really exist and are being shown to scare you into purchasing the program. While running, Total Security will constantly barrage you with nag screens and fake security warnings about problems on your computer. Just like the fake infection results, these alerts are just a tactic being used to scare you into purchasing the program. Last, but not least, you will see a window labeled Total Security Protection Center that impersonates the legitimate Windows Security Center. This protection center states that your computer has no protection and recommends that you purchase Total Security. It goes without saying that you should not purchase anything from this company.
This incarnation of AV 360 also uses more powerful techniques in order to keep it from being uninstalled. First, it will terminate popular anti-malware programs such as MalwareBytes' Anti-malware so that you cannot use them to remove this program. Therefore, in order to remove the program you must first terminate it's running process before you can use many anti-malware applications. Total Security also hijacks your Internet Explorer browser so that you cannot visit well known anti-malware sites such as BleepingComputer.com. It does this by automatically redirecting you when you visit one of these blacklisted sites to a warning page saying that the site you are visiting will be harmful. This technique is easily overcome by using a different browser such as Firefox, Safari, Opera, or Chrome.
If you are infected with Total Security, then please use the instructions below in order to remove this malware and its related Trojans.
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
- Print out these instructions as we will need to close every window that
is open later in the fix. Due to this malware infecting Internet Explorer,
it is suggested that you use Firefox or another browser when following these
- Before we can do anything we must first end the Total Security process so
that it does not interfere with the cleaning process. To do this we must first
download and install a Microsoft program called Process Explorer. Normally,
we would have you use the Windows Task Manager, but this rogue will disable
the ability to run it. Please download Process Explorer from the following
link and save it to your desktop:
Process Explorer Download Link
- You should now have the Procexp.exe file on your desktop. You now need to
rename that file to iexplore.exe. To do this, right-click
on the Procexp.exe and select Rename. You can now edit the
name of the file and should name it to iexplore.exe. Once it is renamed you
should double-click on the file to launch it.
- Once the program is running, you should be presented with a screen similar
to the one below.
- Scroll through the list of running programs until you see a process named
tsc.exe. When you see this process, select the tsc.exe process
by left-clicking on it once so it becomes highlighted. Then click on the red
X button as shown in the image below. Newer versions of this executable may
be using names consisting of random numbers or characters. If you see a process
that is composed of random numbers or characters and has a shield icon
or a padlock icon
next to it, then you have found the process you need to terminate.
- When you click on the red X to kill the process, Process Explorer will ask
you to confirm if you are sure you want to terminate it as shown in the image
At this point you should press the Yes button in order to kill the process.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mb3-setup-1878.1878-18.104.22.1689.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
- You can now exit the MBAM program.
Your computer should now be free of the TotalSecurity program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.