Sinergia Cleaner Removal Guide

  • September 17, 2013

Sinergia Cleaner is a computer infection from the Rogue.WinWebSec family of rogue anti-spyware programs. This program is considered as a rogue because it pretends to be a legitimate anti-virus program while it really shows fake scan results, hijacks your web browser, and does not allow you to run any program on your computer. This program is distributed through hacked web sites that display fake security alerts stating that your computer is infected and then prompts you to download and install the infection.

When Sinergia Cleaner is installed on your computer it will be configured to start automatically when you login to Windows. Once started, it will scan your computer and then state that there are numerous infections present. If you try to clean these infections, though, Sinergia Cleaner will state that you first need to purchase a license of the program before being allowed to do so. In reality, none of these files are infected or even exist on your computer, so please ignore the results and do not purchase the program.

  • Sinergia Cleaner screen shot
  • Web Browser Hijack
  • Fake Windows Security Center
  • Fake online alert

To protect itself from being removed, Sinergia Cleaner will also terminate any application you try to run on your computer. It does this to protect itself from being removed by legitimate programs and to scare you into thinking they are infected. Unlike other rogues, this variant will not display a message when terminating your application.

While running, Sinergia Cleaner will also display a variety of alerts and messages that are designed to scare you into thinking your computer is severely infected. Once of the fake warnings you will see is a security alert when browsing web sites with your web browser. This warning will state that the site is unsafe and that you should purchase Sinergia Cleaner to protect yourself. The text of this alert is:

Warning message from your Internet browser. This page is under virus attack.
This may crash your system.

This may be caused by:

  • Virus content founded at this site is trying to install its components.
  • Malicious & unknown network processes are determined.
  • Your system is under virus attack.
  • Negative references from other citizens concerning this web page.
  • Your system ports and backdoors have been checked by visited page for external access.

Recommendations:

Obtain a license for "Sinergia Cleaner" to protect your PC for the safest browsing Internet pages (desirable)

The other method will be to show a fake Windows Security Center that states you do not have an anti-virus program and installed and that you should activate Sinergia Cleaner in order to protect your computer. Just like the scan results, these alerts can safely be ignored.

As you can see, Sinergia Cleaner was created for the sole purpose of scaring into purchasing the program by making you think your computer is infected. It goes without saying that you should definitely not purchase this program, and if you already have, please contact your credit card company and dispute the charges stating that the program is a scam and a computer virus. To remove Sinergia Cleaner and other related malware, please use the free removal guide below.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. Reboot your computer into Safe Mode with Networking. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Eventually you will be brought to a menu similar to the one below:


    MalwareBytes Anti-Malware Screen

    Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode

    Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.

  3. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  4. Before we can do anything we must first end the processes that belong to Sinergia Cleaner so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  5. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Sinergia Cleaner and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Sinergia Cleaner when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that RKill can terminate Sinergia Cleaner . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. Do not reboot your computer after running RKill as the malware programs will start again.

    If you continue having problems running RKill, you can download the other renamed versions of RKill from the RKill download page. Both of these files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

  6. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  7. Once downloaded, close all programs and Windows on your computer, including this one.

  8. Double-click on the icon on your desktop named mb3-setup-1878.1878-3.0.6.1469.exe. This will start the installation of MBAM onto your computer.

  9. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  10. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  11. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  12. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  13. You can now exit the MBAM program. If Malwarebytes did not prompt you to reboot your computer, please do so that you are back in normal mode.

  14. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Sinergia Cleaner program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated Sinergia Cleaner Registry Information

HKEY_CURRENT_USER\Software\Protection

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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