The Ministry of Public Safety New Zealand Ransomware is part of the Troj/Urausy Ransomware family of computer infections that target computers in New Zealand. When installed this ransomware you show a lock screen that requests a ransom of NZD $100 before you can access your Windows desktop. This lock screen pretends to be from the New Zealand E-Crime Lab, New Zealand Police, Centre for Infrastructure Protection (CCIP), and Interpol and was placed because your computer has been involved in illegal cyber activity related to pornography and copyrighted content. This activity supposedly includes the distribution of pornography, copyrighted files, or computer viruses. It goes on to state that you need to pay a fine in the amount of NZD $100 within 48 hours or you will face legal prosecution. It is important to note that this is a computer virus and that you are not actually being targeted by these agencies so please do not pay the ransom.
When you are locked out of Windows you will be shown a screen that contains the following text:
New Zealand E-Crime Lab
New Zealand Police
Centre for Infrastructure Protection (CCIP)
Your computer has been blocked for safety reasons listed below.
You are accused of viewing/storage and/or dissemination of banned pornography (child pornography/zoophilia/rape etc). You have violated World Declaration on non-proliferation of child pornography. You are accused of committing the crime envisaged by Article 161 of New Zealand criminal law.
Article 161 of New Zealand criminal law provides for the punishment of deprivation of liberty for terms from 5 to 11 years.
Also, you are suspected of violation of "Copyright and Related rights Law" (downloading of pirated music, video, warez) and of use use and/or dissemination of copyrighted content. Thus, you are suspected of violation of Article 148 of New Zealand Criminal Law.
Article 148 of New Zealand criminal law provides for the punishment of deprivation of liberty for terms from 3 to 7 years or 150 to 550 basic amounts fine.
It was from your computer, that unauthorized access had been stolen to information of State importance and to data closed for public Internet access.
<more fake legal threats>
The penalty set must be paid in course of 48 hours as of the breach. On expiration of the term, 48 hours that follow will be used for automatic collection of data on yourself and your misconduct, and criminal case will be opened against you.
Amount of fine is NZD $100. You can pay a fine Ukash vouchers.
As soon as the money arrives to the Treasury account, your computer will be unblocked in course of 24 hours.
Then in 7 day term you should remedy the breaches associated with your computer. Otherwise your computer will be blocked up again and criminal case will be opened against yourself (with no option to pay fine).
As you can see, this is a computer infection and not a legitimate message from any New Zealand agency. Therefore, ignore anything it displays and instead use the removal guide below to remove this ransomware from your computer.
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
- Please print out these instructions as we will need to perform most of these steps on the infected computer. You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any data that you need. This USB drive must also have a size of at least 32 MB.
- As the New Zealand E-Crime Lab Ransomware
infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro.Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
In order to do this please download HitmanPro from the following link and save it to your Windows desktop.
When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you will be using to create the Kickstart USB drive.
- Once HitmanPro has been downloaded, please insert the USB key that you would like to erase and use for the installation of HitmanPro.Kickstart.
- Once the USB drive is attached to your computer, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
Now click on the little picture of the person performing a kick as indicated by the red arrow above.
- This will open a screen where you will see some information on how to create the Kickstart USB drive.
You should also a see a list of all USB drives that are currently attached to your computer as indicated by the blue arrow in the picture above. Select the USB drive that you would like to use and then click on the Install Kickstart button. Please note that this process will erase all of the data on the selected USB drive, so be sure to first backup any data that may be stored on it.
- You will now be presented with an alert stating that the USB flash drive will be erased. If you wish to proceed, click on the Yes button. Otherwise, click on the No button to cancel this process. Once you click on the Yes button, the program will begin to download the necessary files and will then install them on the USB Drive. When it has finished you can then click on the Close button to close the HitmanPro program.
- Now remove the Kickstart USB drive and insert it into the infected computer.
- Once it is inserted, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu. This text will typically contain a key that they want you to press on your keyboard in order select the device you wish to use to boot your computer. The keys that are commonly associated with enabling the boot menu are F8, F11 or F12. You can see a screen shot of various screens that show you what key to press below.
Screenshot courtesy of SurfRite.
Once you determine the proper key that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Once the boot menu appears, you can select the device you wish to boot your computer from. Please select the USB drive that you have installed HitmanPro.Kickstart on and that is inserted into the infected computer.
- Your computer will now boot from the USB drive and automatically load the HitmanPro.Kickstart program. As it loads you will be presented with a screen asking you to select the USB boot options you wish to use.
At this screen, please press 1 on your keyboard and you will see that Windows begins to start normally.
- When Windows starts, you should login as normal and you will once again see the screen locker for the ransomware. After about 15-20 seconds, the HitmanPro window will appear on top of the screen locker as shown in the image below.
When you see this screen, please click on the Next button to start the cleaning process.
- You will now be at the HitmanPro setup screen where you should make sure the option No, I only want to perform a one-time scan to check this computer..
Once it is selected, please click on the Next button.
- HitmanPro will now begin to scan your computer for infections. When it has finished it will display a list of all the malware that the program found as shown in the image below. Please note that the infections found may be different
than what is shown in the image.
You should now click on the Next button to have HitmanPro remove the detected infections. When it is done you will be shown a Removal Results screen that shows the status of the various infections that were removed. At this screen you should click on the Next button and then on the next screen click on the Reboot button.
- HitmanPro will now reboot your computer and Windows should start normally. Once it has started, you should login as normal and you will find that the ransomware is no longer active and you can now access your Windows desktop.
- As many malware and unwanted programs are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the New Zealand E-Crime Lab Ransomware infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the licensed version of HitmanPro to protect against these types of threats in the future.