Remove Milestone Antivirus (Uninstall Guide)

  • June 7, 2011

Milestone Antivirus is a rogue anti-spyware program from the same family as Wireshark Antivirus. This rogue is attempting to confuse people by using a name that is well known in the security community. By using the name Wireshark, this rogue is trying to confuse users into thinking that they are related to the the legitimate network protocol analyzer called Wireshark that is commonly used to diagnose the traffic that is flowing over a network. Milestone Antivirus, though, is a program that ransoms the proper operation of your computer until you purchase it. Milestone Antivirus is promoted through the use of Trojans that will install the program onto your computer without permission as well as advertisements pretending to be online anti-malware scanners.

Once Milestone Antivirus is installed, it will be configured to start automatically when Windows starts. Once started it will perform a scan and state that you have numerous infections on your computer, but will not allow you to remove or disinfect them until you purchase the program. The reality is that all of the files it states are infections are actually legitimate Microsoft Windows files. These include iexplore.exe, calc.exe, msimn.exe, wmplayer.exe, and explorer.exe. None of these files are actually infected, so please do not attempt to delete them manually as it could cause Windows to not operate properly.

  • Milestone Antivirus screen shot
  • Fake infection detected alert
  • Fake Security Alert
  • Fake Security Warning
  • Fake Security Warning 2
  • Fake svchost.exe crash
  • Fake Windows Security Center
  • Fake file infected warning

While Milestone Antivirus is running it will also block applications from running on your computer. When you attempt to run a program, Milestone Antivirus will terminate it and display a false message similar to the one below:

Security Warning:
The file C:\Windows\System32\notepad.exe is infected.
Running of application is impossible.

Please activate your antivirus software.

This program will also display fake security alerts that are meant to scare you into thinking that you have a major security problem on your computer. The text of some of these alerts is:

Security Warning
Your computer continues to be infected with harmful viruses. In order to prevent permanent loss of your information and credit card data theft please activate your antivirus software. Click here to enable protection.

Security Warning
Malicious programs that may steal your private information and prevent your system from working properly are detected on your computer.
Click here to clean your PC immediately.

Security Warning
There are critical system files on your computer that were modified by malicious program.
It will cause unstable work of your system and permanent data loss.
Click here to undo performed modifications and remove malicious software (Highly recommended).

Warning: Infection is Detected
Windows has found spyware infection on your computer!
Click here to update your Windows antivirus software

Warning: Spyware Detected
Windows has found spy programs running on your computer!
Click here to update your Windows antivirus software

svchost.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

The infection message and these fake security alerts are all completely false and should be ignored.

As you can see, this program was created for one reason; to trick you into thinking your files are infected so that you will then purchase the program.You should not purchase Milestone Antivirus, and if you have, you should contact your credit card company and dispute the charge stating that the program is a computer virus. To remove Milestone Antivirus and any related malware, please follow the steps in the removal guide below.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to Milestone Antivirus so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  4. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Milestone Antivirus and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Milestone Antivirus when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Milestone Antivirus . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

    Do not reboot your computer after running RKill as the malware programs will start again.


  5. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  6. Once downloaded, close all programs and Windows on your computer, including this one.

  7. Double-click on the icon on your desktop named mb3-setup-1878.1878-3.0.6.1469.exe. This will start the installation of MBAM onto your computer.

  8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  9. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  11. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. You can now exit the MBAM program.

  13. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Milestone Antivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated Milestone Antivirus Files

c:\Program Files\conhost.exe c:\Program Files\csrss.exe c:\Program Files\Milestone Antivirus.ico c:\Program Files\nuar.old c:\Program Files\sh3.dat c:\Program Files\sh4.dat c:\Program Files\skynet.dat c:\Program Files\Milestone Antivirus\ c:\Program Files\Milestone Antivirus\Milestone Antivirus.exe c:\Program Files\scdata\ c:\Program Files\scdata\wispex.html c:\Program Files\scdata\wskinn.exe c:\Program Files\scdata\images\ c:\Program Files\scdata\images\i1.gif c:\Program Files\scdata\images\i2.gif c:\Program Files\scdata\images\i3.gif c:\Program Files\scdata\images\j1.gif c:\Program Files\scdata\images\j2.gif c:\Program Files\scdata\images\j3.gif c:\Program Files\scdata\images\jj1.gif c:\Program Files\scdata\images\jj2.gif c:\Program Files\scdata\images\jj3.gif c:\Program Files\scdata\images\l1.gif c:\Program Files\scdata\images\l2.gif c:\Program Files\scdata\images\l3.gif c:\Program Files\scdata\images\pix.gif c:\Program Files\scdata\images\t1.gif c:\Program Files\scdata\images\t2.gif c:\Program Files\scdata\images\Thumbs.db c:\Program Files\scdata\images\up1.gif c:\Program Files\scdata\images\up2.gif c:\Program Files\scdata\images\w1.gif c:\Program Files\scdata\images\w11.gif c:\Program Files\scdata\images\w2.gif c:\Program Files\scdata\images\w3.jpg c:\Program Files\scdata\images\word.doc c:\Program Files\scdata\images\wt1.gif c:\Program Files\scdata\images\wt2.gif c:\Program Files\scdata\images\wt3.gif %UserProfile%\Desktop\Milestone Antivirus.exe.txt %UserProfile%\Desktop\Milestone Antivirus.lnk %UserProfile%\Start Menu\Programs\Milestone Antivirus\ %UserProfile%\Start Menu\Programs\Milestone Antivirus\Milestone Antivirus.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Milestone Antivirus Registry Information

HKEY_CURRENT_USER\Software\Milestone Antivirus HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\QTUpdate HKEY_CLASSES_ROOT\exefile\shell\open\command "(Default)" = 'C:\Program Files\conhost.exe "%1" %*'

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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