Remove Live Security Suite (Uninstall Guide)

  • May 13, 2010

Live Security Suite is a program that pretends to be an anti-spyware program, but in reality is a computer infection. This program is designed to scare you into thinking that you have a computer infection by showing fake security alerts and scan results in the hopes that you will then purchase the program. When installed, Live Security Suite will be configured to start automatically when your computer starts. Once started it will scan your computer and state that your computer has numerous infections on it, but will not allow you to remove any of these infections until you first purchase the program. The files that Live Security Suite detects, though, are not actually real files and they do not exist on your computer. It is only displaying these fake results to scare you into purchasing the program.

  • Live Security Suite screen shot
  • Scanning screen
  • License Agreement
  • Fake Security Warning
  • Internet Explorer Hijack

While Live Security Suite is running it will also hijack your Internet Explorer browser. When browsing the web with Internet Explorer, the infection will display a message stating that the site is a risk and will not allow you to visit the site. It does this so that you cannot go to sites that contain removal instructions or programs that can be used to remove the infection. The text of the Internet Explorer hijack that you will see is:

Internet Explorer has closed this webpage to help protect your computer.
A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.

While Live Security Suite is running it will also display fake security warnings on your computer. These security warnings are displayed to scare you into thinking that your computer is under attack, that it is sending private information to remote location, or that active malware has been detected. The text of some of the fake warnings that you will see are:

Live Security Suite has detected harmful software in your system. We strongly recommended you to register Live Security Suite to remove these threats immediately.

Spyware activity alert!
Spyware.BrowserDeath activity detected. This kind of spyware is attempts to steal passwords from Internet Explorer, Mozilla Firefox, Opera and other programs, including logins and passwords from online banking sessions, eBay, PayPal, etc.

Privacy Violation alert!
Live Security Suite detected a Privacy Violation. A program is secretly sending your private data to an untrusted internet host. Click here to block this activity by removing the threat (Recommended).

System files modification alert!
Some critical system files of your computer were modified by malicious program. It may cause system instability and data loss. Click here to block unauthorized modification by removing threats (Recommended).

Intercepting programs that may compromise your privacy and harm your system have been detected on your PC. Click here to remove it immediately with Live Security Suite.

Your PC is still infected with dangerous viruses. It is strongly recommended to activate antivirus protection to prevent data loss and to avoid the theft of your credit card details. Click here to activate protection.

Tracking cookies that steal your passwords, accounts and credit card information have been detected in your system. Click here to remove them immediately with Live Security Suite.

Malicious spyware that can harm your system has been detected on your PC. Click here to remove this riskware immediately with Live Security Suite.

Self restoring Trojan virus that can lead to total system crash has been detected on your PC. Click here to remove this harmful virus immediately with Live Security Suite.

Live Security Suite has found %Found% viruses on your computer. It is recommended to disinfect files as soon as possible.

Just like the fake scan results, all of these security warnings are fake and are being show to scare you into purchasing the program.

As you can see, Live Security Suite was created for one reason; to scare you into purchasing the program. It goes without saying that you should not purchase this program, and if you already have, please contact your credit card company and dispute the charges stating it was a scam. The guide below contains instructions on how to remove this infection and any related files.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to Live Security Suite so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  4. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Suite and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Live Security Suite when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Live Security Suite . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

    Do not reboot your computer after running RKill as the malware programs will start again.


  5. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  6. Once downloaded, close all programs and Windows on your computer, including this one.

  7. Double-click on the icon on your desktop named mb3-setup-1878.1878-3.0.6.1469.exe. This will start the installation of MBAM onto your computer.

  8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  9. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  11. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. You can now exit the MBAM program.

  13. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Live Security Suite program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated Live Security Suite Files

c:\Documents and Settings\All Users\Desktop\Live Security Suite.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Live Security Suite c:\Documents and Settings\All Users\Start Menu\Programs\Live Security Suite\Live Security Suite Home Page.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Live Security Suite\Live Security Suite.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Live Security Suite\Purchase Licence.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Live Security Suite\Purchase License.lnk c:\Program Files\Live Security Suite c:\Program Files\Live Security Suite\activate.ico c:\Program Files\Live Security Suite\Explorer.ico c:\Program Files\Live Security Suite\LiveSS.exe c:\Program Files\Live Security Suite\unins000.dat c:\Program Files\Live Security Suite\uninstall.ico c:\Program Files\Live Security Suite\working.log c:\Program Files\Live Security Suite\db c:\Program Files\Live Security Suite\db\DBInfo.ver c:\Program Files\Live Security Suite\db\ia080614.db c:\Program Files\Live Security Suite\db\lists.ini c:\Program Files\Live Security Suite\db\WMILib.dll c:\Program Files\Live Security Suite\Languages %UserProfile%\Application Data\Live Security Suite %UserProfile%\Application Data\Live Security Suite\settings.ini %UserProfile%\Application Data\Live Security Suite\uill.ini %UserProfile%\Application Data\Live Security Suite\unins000.exe %UserProfile%\Application Data\Live Security Suite\Uninstall Live Security Suite.lnk %UserProfile%\Application Data\Live Security Suite\db %UserProfile%\Application Data\Live Security Suite\db\config.cfg %UserProfile%\Application Data\Live Security Suite\db\Timeout.inf %UserProfile%\Application Data\Live Security Suite\db\Urls.inf %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Live Security Suite.lnk %UserProfile%\Desktop\Live Security Suite.lnk %UserProfile%\Desktop\LiveSS.exe.txt %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iGSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iMSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iPSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Windows\pguard.ini %UserProfile%\Local Settings\Application Data\Microsoft\Windows\services.exe

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Live Security Suite Registry Information

HKEY_CURRENT_USER\Software\Live Security Suite HKEY_LOCAL_MACHINE\SOFTWARE\Live Security Suite HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Live Security Suite_is1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe HKEY_CURRENT_USER\Software\Microsoft\FTP "SearchDir" = "C:\Program Files\Live Security Suite\" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "PrS" = "http://gen-avpay.com/choose/?productid=GENAV3&uid=0&machineid=c3f92274b4b15694ae2311bd2316c727" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "uniname" = "Live Security Suite_is1" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Live Security Suite" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "AVPath" = "\\.\root\SecurityCenter:AntiVirusProduct.instanceGuid="{653E64F8-62B6-4F96-B22D-4FFC6E44130E}"" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent "URLSS[2.0.3.0]" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "FirewallDisableNotify" = "0" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "FirstRunDisabled" = "0" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "UpdatesDisableNotify" = "0"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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