Remove Live Enterprise Suite (Uninstall Guide)

  • January 26, 2010

Live Enterprise Suite  is a rogue security program from the same family as Live Security Suite and Internet Antivirus Pro. This program is promoted through the use of malware and advertisements that pretend to be online anti-malware scanners. Regardless of how Live Enterprise Suite is installed on your computer, it uses aggressive techniques to make it difficult to remove it. First, it disables Task Manager so that you cannot end the processes associated with this program. It will also install a random named malware that is created in random paths under the Windows folder. This process, along with the main Live Enterprise Suite, will terminate known security executables as well as constantly terminate Explorer.exe when it restarts itself so that you cannot access your Windows desktop or access any of the programs residing on it. Last, but not least, the TDL3 rootkit has been found with this rogue that may make it even harder to remove. As MBAM is not capable of removing this rootkit, you should also follow the steps in this guide: How to remove the TDSS, TDL3, or Alureon rootkit using TDSSKiller.

Though the guide below uses Safe Mode with Networking to remove this infection, it is not a guarantee that it will work. If you run into problems removing this infection you may need to boot into Recovery Console or a Recovery Environment to delete the files associated with this infection. Since some of these files are random named, this is not advised unless you absolutely know what you are doing. If you do not feel comfortable accessing a recovery mode then we suggest you follow the steps in this topic.

  • Live Enterprise Suite screen shot
  • Scanning screen
  • Scan Results
  • Fake security warning

When Live Enterprise Suite runs it will automatically scan your computer and display a list of supposed infections. If you attempt to remove any of these infections, though, it will state that you first need to purchase the program to do so. In reality, these detected files are legitimate Windows files that if removed could affect the proper operation of Windows. Therefore, please ignore any of the scan results this program may display. Live Enterprise Suite will also display numerous security alerts stating that your computer has a security problem. Like the fake scan results, these security alerts are all fake and should be ignored.

As you can see, this program attempts to ransom the proper operation of your computer by making you purchase it before it allows you to see your desktop. It goes without saying that you should definitely not purchase this program, and if you have, please contact your credit card company and dispute the charges stating that this program is a scam and malware. Finally, to remove Live Enterprise Suite you can use the guide below, which only uses programs that are free to use.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Reboot your computer into Safe Mode with Networking. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Eventually you will be brought to a menu similar to the one below:

    MalwareBytes Anti-Malware Screen

    Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode

    Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.

  3. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  4. Once downloaded, close all programs and Windows on your computer, including this one.

  5. Double-click on the icon on your desktop named mb3-setup-1878.1878- This will start the installation of MBAM onto your computer.

  6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  7. MBAM will now start and you will be at the main screen as shown below.

    Malwarebytes Anti-Malware

    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

    Malwarebytes Anti-Malware

  9. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

    MalwareBytes Scan Results

    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  10. You can now exit the MBAM program.

  11. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Your computer should now be free of the Live Enterprise Suite program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated Live Enterprise Suite Files

c:\Documents and Settings\All Users\Desktop\Internet Antivirus Pro.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Internet Antivirus Pro Home Page.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Internet Antivirus Pro.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Purchase License.lnk c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Uninstall Internet Antivirus Pro.lnk %UserProfile%\Application Data\Live Enterprise Suite %UserProfile%\Application Data\Live Enterprise Suite\settings.ini %UserProfile%\Application Data\Live Enterprise Suite\uill.ini %UserProfile%\Application Data\Live Enterprise Suite\unins000.exe %UserProfile%\Application Data\Live Enterprise Suite\updateloadlist.ini %UserProfile%\Application Data\Live Enterprise Suite\db %UserProfile%\Application Data\Live Enterprise Suite\db\config.cfg %UserProfile%\Application Data\Live Enterprise Suite\db\Timeout.inf %UserProfile%\Application Data\Live Enterprise Suite\db\Urls.inf %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Internet Antivirus Pro.lnk %UserProfile%\Application Data\Microsoft\Windows\winlogon.exe %UserProfile%\Local Settings\Application Data\Microsoft\Windows\log.txt %UserProfile%\Local Settings\Application Data\Microsoft\Windows\pguard.ini %UserProfile%\Local Settings\Application Data\Microsoft\Windows\services.exe %UserProfile%\My Documents\My Pictures\atbyin.exe c:\Program Files\Common Files\<random path>char.exe c:\Program Files\Common Files\<random path>calc.exe c:\Program Files\Internet Antivirus Pro c:\Program Files\Internet Antivirus Pro\activate.ico c:\Program Files\Internet Antivirus Pro\Explorer.ico c:\Program Files\Internet Antivirus Pro\IAPro.exe c:\Program Files\Internet Antivirus Pro\unins000.dat c:\Program Files\Internet Antivirus Pro\uninstall.ico c:\Program Files\Internet Antivirus Pro\working.log c:\Program Files\Internet Antivirus Pro\db c:\Program Files\Internet Antivirus Pro\db\DBInfo.ver c:\Program Files\Internet Antivirus Pro\db\ia080614.db c:\Program Files\Internet Antivirus Pro\db\lists.ini c:\Program Files\Internet Antivirus Pro\db\WMILib.dll c:\Program Files\Internet Antivirus Pro\Languages c:\Program Files\Internet Antivirus Pro\Languages\IAEs.lng c:\Program Files\Internet Antivirus Pro\Languages\IAFr.lng c:\Program Files\Internet Antivirus Pro\Languages\IAGer.lng c:\Program Files\Internet Antivirus Pro\Languages\IAIt.lng c:\WINDOWS\system32\<random path>.dll c:\WINDOWS\system32\<random path>.dll

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Live Enterprise Suite Registry Information

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\567 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Live Enterprise Suite_is1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_HTGRDENGINE HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\HTGrdEngine HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HTGRDENGINE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HTGrdEngine HKEY_CURRENT_USER\Software\Microsoft\FTP "SearchDir" = "c:\program files\Internet Antivirus Pro\" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run "<random>" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Live Enterprise Suite" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Microsoft Windows logon process" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION "svchost.exe" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent "URIAPRO[]" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent "URIAPRO[]" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe "Debugger" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe "RealDebugger"

This is a self-help guide. Use at your own risk. can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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