General Antivirus is a rogue anti-spyware from the Innovagest 2000 company. This is the same company that has released titles that include Internet Antivirus Pro and AlfaCleaner. General Antivirus is advertised through two methods. The first method is through advertisements that pretend to be online anti-malware scanners that when finished scanning state your computer is infected and that you should download General Antivirus. The second method is through the use of Trojans that display fake alerts and automatically install General Antivirus onto your computer.
This rogue uses aggressive techniques to make it difficult to remove it. First, it disables Task Manager so that you cannot end the processes associated with this program. It will also install a random named malware that is created in random paths under the Windows folder. This process, along with the main Live Enterprise Suite, will terminate known security executables as well as constantly terminate Explorer.exe when it restarts itself so that you cannot access your Windows desktop or access any of the programs residing on it. Last, but not least, the TDL3 rootkit has been found with this rogue that may make it even harder to remove. As MBAM is not capable of removing this rootkit, you should also follow the steps in this guide: How to remove the TDSS, TDL3, or Alureon rootkit using TDSSKiller.
Though the guide below uses Safe Mode with Networking to remove this infection, it is not a guarantee that it will work. If you run into problems removing this infection you may need to boot into Recovery Console or a Recovery Environment to delete the files associated with this infection. Since some of these files are random named, this is not advised unless you absolutely know what you are doing. If you do not feel comfortable accessing a recovery mode then we suggest you follow the steps in this topic.
When the program is installed, Windows will be set to start it automatically when the computer loads. General Antivirus will then scan your computer and display a variety of infections that cannot be removed until you purchase a license of the software. These infections, though, are all fake and are scripted to be shown no matter how clean your computer is in order to scare you into purchasing the software. While infected with General Antivirus, and its related malware, your computer will also exhibit the following behavior:
- A fake Windows Security Center will be displayed stating that your computer
does not have adequate protection and will then recommend that you purchase
General Antivirus to protect yourself.
- You will see fake balloon alerts from your Windows taskbar stating that
your computer is under attack, malware has been detected, or some other security
risk. Clicking on these alerts will bring you to the purchase page for General
- An alert that pretends to be a firewall alert stating that your computer
is under attack from a remote computer
- An alert stating that a Virus/Attack was detected.
- An alert labeled Infiltration Alert stating that some sort of process is
trying to run.
- When browsing the web using Internet Explorer you will randomly be shown a page stating Insecure Internet Activity has been detected.
All of these alerts are just tactics to convince you that you are infected, when for the most part the only infection you have is the actual rogue and its associated malware. Instead of purchasing this software please use the removal guide below in order to remove General Antivirus for free.
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
- Print out these instructions as we will need to close every window that
is open later in the fix.
- Reboot your computer into Safe Mode with Networking. To
do this, turn your computer off and then back on and immediately when you
see anything on the screen, start tapping the F8 key on your
keyboard. Eventually you will be brought to a menu similar to the one below:
Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode
Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mb3-setup-1878.1878-126.96.36.1999.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the GeneralAntivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.