Guide on how to remove General Antivirus

  • March 14, 2009

General Antivirus is a rogue anti-spyware from the Innovagest 2000 company. This is the same company that has released titles that include Internet Antivirus Pro and AlfaCleaner. General Antivirus is advertised through two methods. The first method is through advertisements that pretend to be online anti-malware scanners that when finished scanning state your computer is infected and that you should download General Antivirus. The second method is through the use of Trojans that display fake alerts and automatically install General Antivirus onto your computer.

This rogue uses aggressive techniques to make it difficult to remove it. First, it disables Task Manager so that you cannot end the processes associated with this program. It will also install a random named malware that is created in random paths under the Windows folder. This process, along with the main Live Enterprise Suite, will terminate known security executables as well as constantly terminate Explorer.exe when it restarts itself so that you cannot access your Windows desktop or access any of the programs residing on it. Last, but not least, the TDL3 rootkit has been found with this rogue that may make it even harder to remove. As MBAM is not capable of removing this rootkit, you should also follow the steps in this guide: How to remove the TDSS, TDL3, or Alureon rootkit using TDSSKiller.

Though the guide below uses Safe Mode with Networking to remove this infection, it is not a guarantee that it will work. If you run into problems removing this infection you may need to boot into Recovery Console or a Recovery Environment to delete the files associated with this infection. Since some of these files are random named, this is not advised unless you absolutely know what you are doing. If you do not feel comfortable accessing a recovery mode then we suggest you follow the steps in this topic.

  • General Antivirus screen shot
  • Scanning screen
  • Scan summary
  • Scan results screen
  • Online pop-up alert #1
  • Online pop-up alert #2
  • Fake alert
  • Fake firewall alert
  • Fake Windows Security Center advertising General Antivirus
  • Infiltration Alert
  • Internet Explorer Hijack

When the program is installed, Windows will be set to start it automatically when the computer loads. General Antivirus will then scan your computer and display a variety of infections that cannot be removed until you purchase a license of the software. These infections, though, are all fake and are scripted to be shown no matter how clean your computer is in order to scare you into purchasing the software. While infected with General Antivirus, and its related malware, your computer will also exhibit the following behavior:

  • A fake Windows Security Center will be displayed stating that your computer does not have adequate protection and will then recommend that you purchase General Antivirus to protect yourself.
  • You will see fake balloon alerts from your Windows taskbar stating that your computer is under attack, malware has been detected, or some other security risk. Clicking on these alerts will bring you to the purchase page for General Antivirus.
  • An alert that pretends to be a firewall alert stating that your computer is under attack from a remote computer
  • An alert stating that a Virus/Attack was detected.
  • An alert labeled Infiltration Alert stating that some sort of process is trying to run.
  • When browsing the web using Internet Explorer you will randomly be shown a page stating Insecure Internet Activity has been detected.

All of these alerts are just tactics to convince you that you are infected, when for the most part the only infection you have is the actual rogue and its associated malware. Instead of purchasing this software please use the removal guide below in order to remove General Antivirus for free.

Self Help Guide

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding.

If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Reboot your computer into Safe Mode with Networking. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Eventually you will be brought to a menu similar to the one below:


    MalwareBytes Anti-Malware Screen

    Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode

    Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.

  3. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  4. Once downloaded, close all programs and Windows on your computer, including this one.

  5. Double-click on the icon on your desktop named mb3-setup-1878.1878-3.0.6.1469.exe. This will start the installation of MBAM onto your computer.

  6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  7. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  9. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  10. You can now exit the MBAM program.

  11. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Your computer should now be free of the GeneralAntivirus program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated General Antivirus Files

c:\Documents and Settings\All Users\Desktop\General Antivirus.lnk c:\Documents and Settings\All Users\Start Menu\Programs\General Antivirus c:\Documents and Settings\All Users\Start Menu\Programs\General Antivirus\General Antivirus Home Page.lnk c:\Documents and Settings\All Users\Start Menu\Programs\General Antivirus\General Antivirus.lnk c:\Documents and Settings\All Users\Start Menu\Programs\General Antivirus\Purchase License.lnk %UserProfile%\Application Data\General Antivirus %UserProfile%\Application Data\General Antivirus\settings.ini %UserProfile%\Application Data\General Antivirus\uill.ini %UserProfile%\Application Data\General Antivirus\unins000.exe %UserProfile%\Application Data\General Antivirus\Uninstall General Antivirus.lnk %UserProfile%\Application Data\General Antivirus\db %UserProfile%\Application Data\General Antivirus\db\config.cfg %UserProfile%\Application Data\General Antivirus\db\Timeout.inf %UserProfile%\Application Data\General Antivirus\db\Urls.inf %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\General Antivirus.lnk %UserProfile%\Application Data\Microsoft\Windows\winlogon.exe %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iGSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iMSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iPSh.png %UserProfile%\Local Settings\Application Data\Microsoft\Internet Explorer\iv.exe %UserProfile%\Local Settings\Application Data\Microsoft\Windows\log.txt %UserProfile%\Local Settings\Application Data\Microsoft\Windows\pguard.ini %UserProfile%\Local Settings\Application Data\Microsoft\Windows\services.exe %UserProfile%\2saSddPYaWAasRsE-thief.jpg c:\Program Files\Common Files\file.exe c:\Program Files\Common Files\GeneralAntivirus.exe c:\Program Files\General Antivirus c:\Program Files\General Antivirus\activate.ico c:\Program Files\General Antivirus\Explorer.ico c:\Program Files\General Antivirus\GenAvir.exe c:\Program Files\General Antivirus\unins000.dat c:\Program Files\General Antivirus\uninstall.ico c:\Program Files\General Antivirus\working.log c:\Program Files\General Antivirus\db c:\Program Files\General Antivirus\db\DBInfo.ver c:\Program Files\General Antivirus\db\ga090122.db c:\Program Files\General Antivirus\Languages c:\WINDOWS\system32\log.txt

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated General Antivirus Registry Information

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\General Antivirus_is1 HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_ITGRDENGINE HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ITGrdEngine HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ITGRDENGINE HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ITGrdEngine HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "ParameterName" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "prob" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "prob1" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "prob2" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "probRedir" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "PrS" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "subscriber" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "uid" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run "iv" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "General Antivirus" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Microsoft Windows logon process"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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