If you see Computerhelper.site Security Help Page alerts then it is possible that your computer is infected with a Trojan that displays these types of alerts and other unwanted content. These types of alerts are commonly displayed by web sites and are gone once you shut down the browser. There have been some recent Trojans, though, that modify the legitimate C:\Windows\System32\dnsapi.dll Windows file in order to show you these types of alerts, advertisements, and to open unwanted web pages. These alerts are designed to scare you into thinking that your computer is infected so that you will call the number listed in the fake security alert. Once you call the number, the salesperson will try to convince you that your computer has a problem and that you should purchase a support contract to fix it. This is a complete scam and you should not purchase anything from numbers listed in alerts similar to the Computerhelper.site one shown below.
When infected with this DNSPatching Trojan, you will be constantly shown pages that display alerts like the Computerhelper.site ones shown above. These alerts are designed to trick you into calling the listed numbers in order to receive help. The reality is that the salesperson will say anything to trick you into purchasing a support contract.
Multiple settings on your browser and computer may not be properly configured which may result in poor internet browsing performance, excessive advertisements, and a slow loading computer, especially at startup. This could be because of outdated antivirus software creating other security vulnerabilities that could expose personal information (including photos, passwords, credit card details, etc.) You may also have system errors, registry problems, too many processes running, multiple programs launching at startup, or memory that is severely fragmented.
Call technical support now so we can HELP FIX YOUR COMPUTER
The phone numbers that are commonly associated with the Computerhelper.site alerts are 888-220-1478 and 888-544-1073. If you see these alerts, please do not call the listed numbers.
It is important to note that these alerts may be caused by adware that is bundled with and installed by free programs that did not adequately disclose that other software would be installed along with it. Therefore, it is important that you pay close attention to license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Furthermore, If the license agreement or installation screens state that they are going to install a toolbar or other unwanted adware, it is advised that you immediately cancel the install and not use the free software.
Without a doubt, these alerts are a complete scam and are designed solely to scare you into calling the remote support number. If you see alerts coming from http://computerhelper.site, please ignore them and use this guide to remove the associated malware for free.
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
To remove Computerhelper.site Security Help Page Alert, follow these steps:
- STEP 1: Print out instructions before we begin.
- STEP 2: Use Rkill to terminate suspicious programs.
- STEP 3: Use Malwarebytes AntiMalware to Scan for Malware and Unwanted Programs
- STEP 4: Use Junkware Removal Tool (JRT) to remove Adware
- STEP 5: Use HitmanPro to scan your computer for badware
- STEP 6: Run Secunia PSI to find outdated and vulnerable programs.
This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.
To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.
When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.
Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Computerhelper.site Security Help Page Alert and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.
Do not reboot your computer after running RKill as the malware programs will start again.
At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any infections, adware, or potentially unwanted programs that may be present. Please download Malwarebytes from the following location and save it to your desktop:
Once downloaded, close all programs and Windows on your computer, including this one.
Double-click on the icon on your desktop named mb3-setup-1878.1878-18.104.22.1682. This will start the installation of MBAM onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
MBAM will now start and you will be at the main screen as shown below.
We now need to enable rootkit scanning to detect the largest amount of malware and unwanted programs that is possible with MalwareBytes. To do this, click on the Settings button on the left side of the screen and you will be brought to the general settings section.
Now click on the Protection tab at the top of the screen. You will now be shown the settings MalwareBytes will use when scanning your computer.
At this screen, please enable the Scan for rootkits setting by clicking on the toggle switch so it turns green.
Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.
Make sure Threat Scan is selected and then click on the Start Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
When MBAM is finished scanning it will display a screen that displays any malware, adware, or potentially unwanted programs that it has detected. Please note that the items found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove all the selected items. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
You can now exit the MBAM program.
Now we need to download Junkware Removal Tool, or JRT, and save it to your desktop. JRT will scan your computer for adware programs that may have been installed on your computer without your knowledge. You can download JRT from the following URL:
Junkware Removal Tool
When JRT has finished downloading, please double-click on the JRT.exe icon that now appears on your desktop. Once you double-click on the icon Junkware Removal Tool will open and you will be presented with its start screen as shown below. If Windows prompts you as to whether or not you wish to run JRT, please allow it to run.
Now press any key on your keyboard to continue with the cleaning process. The program will now start to search for known adware, PUPs, and junkware programs that may be installed on your computer. This process may take upwards to 20 minutes while it creates a registry backup and checks your startups, installed modules, processes, services, files, folders, and the Windows Registry.
When it has finished it will display a notepad screen that contains a log file of all the adware programs, files, and registry keys that have been detected.
Please review this log file and then close the Notepad Window.
We now need to delete the certificates installed by Computerhelper.site Security Help Page Alert. To do this press the Windows keyboard key () and the R key at the same time to open the Run dialog box. When it opens, type certmgr.msc in the Open: field and press the Enter key. The Windows Certificate Manage will now open. Click on the little arrow next to Trusted Root Certification Authority category to expand it and then click on the Certificates folder. You should now see a list of certificates similar to the image below.
When the list of certificates open, scroll through the list and look for certificates whose Issued To identifier appears to be random and have a Friendly Name set to
Once you have identified these certificates, right-click on each one and select Delete as shown below. If you need help with this process, please feel free to ask in the forums.
Once you have deleted the associated certificates, you can close the Certificate Manager window and proceed with the rest of the steps.
Now you should download HitmanPro from the following location and save it to your desktop:
When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.
Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
Now click on the Next button to continue with the scan process.
You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.
Once you have selected one of the options, please click on the Next button.
HitmanPro will now begin to scan your computer for infections, adware, and potentially unwanted programs. When it has finished it will display a list of all the items that Hitman has found as shown in the image below. Please note that the items found may be different than what is shown in the image.
You should now click on the Next button to have HitmanPro remove the detected items. When it is done you will be shown a Removal Results screen that shows the status of the various programs that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.
Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.
As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:
Your computer should now be free of the Computerhelper.site Security Help Page Alert program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Are Your Protected?
While Malwarebytes Anti-Malware & HitmanPro will scan and clean a computer for free, the free versions do not offer real-time protection. If you want to be fully protected at all times then it is recommended that you purchase a premium version.
Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!
Purchase the full-featured version of HitmanPro, which includes discover viruses, trojans, rootkits, spyware and other malware on up-to-date and fully protected computers using cloud protection and behavioral detections, to protect yourself against these types of threats in the future!
Disclaimer: While we do earn a commission from the sale of the above products, rest assured we only recommend them due to their effectiveness.