
Rogers is currently affected by a nationwide outage in Canada that prevents customers from accessing wireless voice and data services.
The outage started at approximately 1 AM, with users taking to social media to voice their frustration that they can't access voice or data.

Rogers has acknowledged the outage in their community forums where they state "some wireless customers" are experiencing a service interruption.
Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Our team is working quickly to restore services as soon as possible. We apologize for the inconvenience and will continue to provide regular updates.
Location Date Status Affected Services --------------------
Monday 19, 2021 Ongoing
- Wireless Voice Services
- Wireless Data Services
In most cases, your services will restore automatically. However, if you’re still having trouble using your services, try rebooting your equipment. We have reboot instructions for our most popular products on rogers.com/support. If this doesn’t work, reach out to us in any of the ways listed at rogers.com/contactus and our team will be happy to help you.
BleepingComputer has contacted Rogers for more information but has not heard back at this time.
Update 4/19/21 8:30 PM EST: Jorge Fernandes, Chief Technology Officer at Rogers, states that the root cause was a recent software update that caused a cascading effect on their network.
"We have identified the root cause of the service issues and pinpointed a recent Ericsson software update that affected a piece of equipment in the central part of our wireless network. That led to intermittent congestion and service impacts for many customers across the country."
A later update from Rogers' support account on Twitter states that services are starting to return to normal.
Rogers wireless calls, SMS & data services are starting to return to normal for our customers. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens.
— RogersHelps (@RogersHelps) April 19, 2021
Thx to William for the tip!

Comments
KeiFeR123 - 2 years ago
They were probably patching Eriksson firmware on a Huawei hardware. LOL