Back in July, Microsoft released a massive Surface Pro 4 firmware update with a plethora of improvements. According to various complaints from users on the Microsoft Answers forum, the July firmware patch for Microsoft's Surface Pro 4 is causing problems for some owners.
Some Surface Pro 4 owners who have applied the July 2018 update are reportedly having issues with the power button, reboot, and touchscreen. At the time of writing this story, a total of 102 customers have backed the forum post as they are having the same problem.
The User ElixirHunter revealed that the firmware update for Surface Pro 4 has resulted in the following issues:
"Thank you for your feedback. We understand the concern and are actively investigating. We will update this response once a fix has been published. Please continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available," a Microsoft rep replied to the thread.
This is not the first time the Microsoft Surface owners have had issues with the device. Back in 2017, a firmware update for the Surface Pro 4 resulted in a screen flicker issue that had plagued some users.
At this point, it appears to be a firmware issue which could be addressed with another software update. But for the time being, the customers are supposed to uninstall the update and avoid the firmware patch. You can also contact Microsoft support for more guidance on how to deal with the issue.