A US man has filed a lawsuit against Logitech, a Swiss-based manufacturer of electronic devices, on accusations that Logitech had intentionally delayed and tried to discourage warranty claims for defective products, falsely advertised products, and even hid an End-Of-Life (EOL) announcement from customers.
The product at the heart of this lawsuit is a high-definition digital video home security systems named Logitech Alert Systems. Logitech advertised these IP-based security cameras as a way that users could keep an eye on their properties by accessing a public IP via their desktops, smartphones, and tablets.
The plaintiff claims that Logitech "aggressively marketed and sold" these products, making bold claims that in hindsight the product did not live up to.
The lawsuit alleges that Logitech's cameras had "a high-rate of failure" and the software running on the IP cameras "was rife with bugs and glitches that made the systems unreliable and inoperable."
Below are just some of the complaints that various users made on the Logitech support forums:
The cherry on top came when users complained to the company. "Logitech refused to honor its warranties to remedy the defects while customers’ warranty periods lapsed, thereby escaping its legal obligations to provide non-defective replacements or refunds," the lawsuit reads.
The lawsuit alleges that Logitech knew its product had a high rate of failure, but instead of issuing a callback, it "responded by designing and implementing a strategy to avoid its express warranty obligations," such as:
"As a result, Logitech strategically left customers without operable security systems during the warranty period while it ran out the clock," the lawsuit reads.
Logitech sold the Alert Systems IP cameras between 2010 and 2014. The lawsuit alleges that after numerous issues and user complaints Logitech decided internally to discontinue the product in 2012, but didn't publicly tell customers of its decision until July 22, 2014, via a post that was later buried on its forum after newer topics.
The lawsuit claims the company wanted to sell current stocks of Alert Systems before making the announcement and allowed customers to buy a product it did not intend to support anymore.
Because the Logitech Alert Systems package was advertised as a premium product, customers had invested large sums of money.
"Alert Systems were sold at premium prices—starting at $299.99-$349.99 for a master camera, with each additional camera costing $199.99-$279.99 or more," the lawsuit reads. "And, with the annual cost for a Web and Mobile Commander subscription at $79.99, customers could invest well over $1500 in an Alert System."
The high price for an Alert Systems package, coupled with the high rate of hardware defects, the constant software bugs, and the warranty issues, eventually led to this lawsuit.
The plaintiff, a man named James Anderson, has filed the lawsuit in the Northern District of Illinois and is seeking a class-action status so other users can join and claim any financial damages. The proposed class-action lawsuit covers all US states except California, where another class-action lawsuit has been filed by another user.
Logitech did not respond to a request for comment from Bleeping Computer in time for this article's publication.