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Very Confused! Hellllp Please!


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#1 G_Nurse

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Posted 12 July 2007 - 08:09 PM

Ok, so I had to go all the way back home to post this and ask for help! I was at my moms using her computer and everything seemed so messed up. First the computer is running obnoxiously slow. Then when I successfully log on to aol (after like 4 or 5 tries), it just stops loading and then when the mail appears, it'll say like 89 emails when theres only like 15. Then it boots me off and reconnects. I somehow was able to download Spyhunter v2.9, and its saying I have a zlob virus, some vundo trojans and a cookie tracker. But in order to clean it out, I have to purchase the software. My moms pc already has Norton, but it's expired, and originally we were just trying to update it which was impossible because the computer would block us from doing it. So that is the best I can explain everything, does any one in here think they may be able to help me out?? I just want to be able to manually clean her junk out. Thanks guys! - o^

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#2 stevealmighty

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Posted 12 July 2007 - 08:49 PM

I somehow was able to download Spyhunter v2.9, and its saying I have a zlob virus, some vundo trojans and a cookie tracker. But in order to clean it out, I have to purchase the software.


I wouldn't buy it-there are tons of free anti-malware scanners available. Check HERE for some good ones! I don't think that any one would argue when I say not to buy a malware scanner or virus software.
War produces veterans, wounded both physically and mentally. They have sacrificed for us.....and it is now our job to help these veterans, as they have already helped us in ways we will never know, in ways that we cannot fathom, and in ways that we take granted every day.
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#3 buddy215

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Posted 12 July 2007 - 08:57 PM

Let's see what Super Antispyware and Bit Defender find and remove. Uninstall Norton. It can sometimes be difficult to remove so I have provided you with a link to their Removal Tool. Exit all Norton applications and attempt uninstall using the Add/Remove program first.

Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds. (Free for Home Users)
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

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Post a Hijack This log in the Hijack This Forum by following the directions in the link below. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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How To start Windows in Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgen...005033108162039
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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