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Missing Start Program/file


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7 replies to this topic

#1 ltsleslie

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Posted 08 July 2007 - 04:18 PM

I tried to speed up my Windows XP and ran into the following problems: I emptied the device manager and had to call Gateway to restore same. Next Help & Support wouldn't work - finally got that fixed. Now I cannot log onto the internet (DSL) connection is fine. I seem to have a missing program not running. I checked my Internet Connections file and that is completely empty. I am not an expert but can follow easy click click click stuff /directions. I did order a restore disk from Gateway but think that the missing element is still somewhere within the tangle of electronic stuff in my computer. I am forced to use my laptop and Dialup! Any help would be very much appreciated. :thumbsup:

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#2 garmanma

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Posted 08 July 2007 - 05:09 PM

Just to make sure. Do you mean Device Manager or Task Manager?

Mark

Edited by garmanma, 08 July 2007 - 05:10 PM.

Mark
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why won't my laptop work?

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#3 usasma

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Posted 09 July 2007 - 05:44 AM

Have you used the Restore disk to restore the computer?
Have you checked in Device Manager to see if there are any red x's or yellow !'s there?
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#4 ltsleslie

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Posted 10 July 2007 - 10:28 AM

It was the Device Manager I found empty. Same restored via Gateway Tech. Now the Network Connections is empty. Avast indicates all 6 programs are running that were running before the internet connect problem came up. Verizon said everything via lines are fine. I have 3 restore disks that just arrived from Gateway and am hesitant to use them. I don't want to lose all my stuff like photos, bills (tax bills) etc that I have scanned into the computer. :thumbsup:

#5 ltsleslie

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Posted 10 July 2007 - 10:34 AM

The 3 disks grom Gateway are: Operating System Disc and 2 discs for Applications & Drivers. There is not any information with the disks just what the labels say. I am checking Device Manager (might take a bit because I forget where I found it)! :thumbsup:

#6 ltsleslie

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Posted 10 July 2007 - 11:13 AM

:thumbsup: Device Manager does not have any red flags or yellow caution signs it is clean and clear! :flowers:

#7 garmanma

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Posted 10 July 2007 - 11:14 AM

Go into Device Manager and remove the network driver, then reboot. If it ask for a disk , during reboot, use the application and drivers disk. You can also put the disk in your drive, when auto-run wants to start, click no. Then right-click on the CD drive and select explore and look for the driver file
Mark
you posted the same time I did. Glad you fixed it

Edited by garmanma, 10 July 2007 - 11:15 AM.

Mark
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why won't my laptop work?

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#8 ltsleslie

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Posted 13 July 2007 - 10:17 AM

:flowers: Thank you everyone for your input! Problem resolved via 3 or so hrs with verizon technician! Thanks again! :thumbsup:




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