I will have two cash registers, one office computer, and one laptop networked together. The laptop will be able to access and utilize software on the office computer via remote control software such as remote desktop, pcAnywhere, or VNC.
Here are the results of my efforts thus far:
The two cash registers, office computer, and the laptop are all hardwired into a 12 port switch. The office computer can see and work with all of the shared folders on the two cash registers. The office computer can see but not access the laptop. The laptop cannot see the cash registers or the office computer. All of the computers are on static IP addresses to accommodate access via the remote management software mentioned in the above paragraph (192.168.1.xxx). The specific error message that I receive on the laptop when attempting to access the office computer's workgroup is as follows: "Workgroup is not accessible. You may not have permission to use this network resource." I have also received a message on the office computer stating that I cannot access shares on other computers when trying to access the laptop.
Here are the troubleshooting measures that I have taken:
- Verified both Office and Laptop are running Windows XP Professional with Service Pack 2 installed
- File and Print sharing is enabled in the firewall. I actually disabled the firewall on both computers since they will not be connecting to the internet.
- I ran an IP scan on both computers. Both the laptop and the office computer show the IP addresses used on the two cash registers and the office computer as alive and the IP address used on the laptop as dead.
- I have verified that NetBIOS over TCP/IP is enabled and that the TCP/IP NetBIOS Helper service is running and set to automatic on both computers.
- Ipconfig /all shows the node type as hybrid on both computers. IP address, subnet, gateway, DNS are all configured properly.
- The computer browser service is running and set to automatic on both computers.
- TCP/IP is the only transport protocol installed on both computers.
- There are no third party client software running that can interfere with settings.
- Both computers are clean and free of any spyware and/or adware that could adversely affect the ability to network. The office computer has never been connected to the internet.
- Winsock has been reset.
- The IP stack was reset.
- I added the office computer and the laptop to the same workgroup both manually and by using the network setup wizard.
- There are no duplicate NetBIOS names
I am going to take my personal laptop in and try to see if I can get it to access the network. I am not sure that this will tell me much other than I will know that is just a setting on the laptop that is not correct.
Does anyone have any suggestions as to what I may have overlooked? Any help would be appreciated