Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer Freezes And Restarts When I Run Virus Scan Or Spyware Scan


  • Please log in to reply
4 replies to this topic

#1 zoork34

zoork34

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:43 AM

Posted 06 July 2007 - 04:03 PM

I have windows vista, and whenever i run my virus scan or spyware scan, my computer locks up when it gets to a specific folder. that folder is program files/common files/microsoft shared/office 12. If i try to go to that folder, the computer locks up as well. I have no idea what to do about it. Any help would be appreciated, thanks.

BC AdBot (Login to Remove)

 


#2 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:05:43 AM

Posted 06 July 2007 - 04:34 PM

Try running your scans in safe mode.

The Advanced Boot Options menu lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

Select safe mode there, and run the scan.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 zoork34

zoork34
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:43 AM

Posted 06 July 2007 - 08:20 PM

yeah, that didnt work. still locked up and gave me some crazy error.

#4 rigel

rigel

    FD-BC


  • Members
  • 12,944 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Carolina - USA
  • Local time:05:43 AM

Posted 07 July 2007 - 10:11 AM

Please post the exact error message you are getting.

What products are you using for your scans? I would also try a second scanner...

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by rigel, 07 July 2007 - 10:15 AM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 zoork34

zoork34
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:43 AM

Posted 07 July 2007 - 08:44 PM

i tried the other spyware program and the same thing happened. It got to one specific file, and the computer locked up, and eventually it restarted itself. if i do a selective scan, leaving out only that folder, it works fine.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users