Hi All, this is my first post so bare with me....
this started when I turned the computer on about a week ago, the welcome screen (with the blue backgound) appeared as usual but then a dialog box then appeared (the first time this has ever happened). First it says error c:\windows\system32\usmt\script.dll and the only thing you can do is press ok.
So the desktop appears but then everything except my computer, my documents, recycle bin, outlook express & internet explorer are the only shortcuts working. All other programs from antivrus, word, windows games to control panel and everything (and I mean EVERYTHING) in between aren't being recognised. even if we download programs (such as scanning software) can't be recognised. We were finding this a little baffling as the night before it was working fine. We got rid of all temp internet files and what not. As you can see Internet is working perfectly, suprisingly!
We did manage to do a scan via Trend, Housecall and AVG but no viruses found. We've looked around on forums and advice but nothing. The only thing we could think of was that we downloaded service pack 2 and it could be something to do with that. We didn't open any weird looking emails or download anything dodgy.
So we found how to uninstall SP2 (as it was saying we had it already) through Add or Remove (adwiz.cpl?? as we can't get to it through the actual control panel) but it doesn't appear on the list (even as Show Updates) so is it saying we don't have it?!
Maybe it only downloaded a bit but not all of it - but then we don't know what is SP2 and what isn't so we can't delete anything.
We restarted the pc again but now the dialog just as three squares in the top left on the blue bar and then some weird symbol in the actual box and still no change.
We can't even use Help & Support or any of those. Nothing appears in the small toolbox thing in the bottom right excpet for the time and AVG saying it needs an update - you can't even bring the clock application up.
Does anybody know what the heck is going on as I've never experienced this before. Some things seem to be ok, if u can access them through a command in Run (like adwiz.cpl) as long as it isn't .exe lol
Also we can't get to msconfig or regedit or anything - not recognising any of it! So bizarre, is there some sort of missing link or something??!!
Any help no matter how small would be gratefully received, we're tempted to jack it in and buy Vista at this rate! Also we're going to move all the photos and documents over t the external hard drive just in case things gets messy. Any suggestions
Look forward to hearing from you (soon I hope!)
Found out how to run regedit.exe....CTRL+ALT+DEL to bring up task manager > File, hold down CTRL and click on run Task manager, this brings up the command > type REGEDIT.EXE
Thought I'd let you all know just in case you were having the same problem as me
Edited by katiemac, 06 July 2007 - 10:02 AM.