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It Problems That Fixes Itself

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#1 Guest_gooky_*


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Posted 05 July 2007 - 11:11 AM

You probably encountered some IT problems that fixes itself after sometime (provided you actually have). How do you explain this kind of automatic fix to customers if asked what fixed it?

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#2 jwinathome


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Posted 05 July 2007 - 11:16 AM

I tell them the truth. "It appears to have been resolved. I'm not exactly sure what was causing it, but let me know if it happens again."

They are usually quite satisfied with that response.

Moderator Edit: Deleted unnecessary quote, to be more dialup friendly. ~ Animal

Edited by Animal, 05 July 2007 - 11:34 AM.

#3 JohnWho


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Posted 05 July 2007 - 12:42 PM

To add to jwinathome's statement -

I suppose this would hinge on what the problem was.

If, for example, it appeared to be a hardware problem, then I would certainly point out that the problem may come back. I know it is not nice to "hate" anything, but I hate intermittent problems.

If it is an software or OS problem, it is possible that a recent update resolved it, and it's not worth wasting time analyizing it further.

I know you think you understand what you thought I said,
but I'm not sure you realize that what you heard is not what I meant!

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