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Norton Internet Security & Windows Installer

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#1 NonTechyMan


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  • Local time:10:15 PM

Posted 05 July 2007 - 09:59 AM

Yesterday I got a message on my pooter telling me that Norton Firewall was deactivated and I should click on "OK" to sort the problem. This I did and then I got an error msg. saying I should uninstall and re-install the NIS prog.
Tried doing this by way of the Windows Software Removal program and halfway through I got another error msg. "An error occured during installation. To fix this problem you must uninstall and then re-install the product".
I then downloaded the "Norton Removal Tool" and ran this. At a point where it was "Processing MSI's by Product Code", the computer just "hung".
Got hold of the Symantec Hotline who told me it was a corrupt Microsoft Installer that was at fault and that I should re-install the Microsoft Windows Insatller. Tried doing this off the web-link Symantec provided and again my computer just "hung" and nthg happened.

Any thoughts anyone..........?

It's just that there's now a knock-on effect as I can only open Microsoft WORD in safe mode and if I try and open a file in WORD I get the msg that WORD is "requesting a virus scan". The computer hangs again. Likewise if I try and open a file under Excel..................

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