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Bsod Related Somehow To Cd-rom


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#1 solaris32

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Posted 04 July 2007 - 04:43 PM

I have windows xp sp 2. Can give you other system specs if you need them.

For awhile now I have been getting bsod's when I close my laptop lid, and then bring it out of standby with certain game discs in the cd-rom. Apparantly it has been affecting only 2 games so far: Quake 4, and Command and Conquer 3. I also tried 2 other games which I had already installed and a burned dvd disc, but nothing. Consequently, I've had trouble running both those games: Quake 4 and c&c 3. I no longer own Quake 4 thinking it was the sole cause (:thumbsup:). I then buy c&c 3, and find it too crashes my laptop. My laptop also crashes in the same manner at seemingly random times when I had either of those discs in. All the debugger reports of the crash dump say the same thing for both of those games. Here is the most recent one from c&c 3:




Microsoft ® Windows Debugger Version 6.6.0007.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini070407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Wed Jul 4 14:09:39.093 2007 (GMT-7)
System Uptime: 0 days 3:41:47.810
Loading Kernel Symbols
..........................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 806e494f, f7a70c30, f7a7092c}

Probably caused by : ntkrpamp.exe ( nt!FsRtlRemovePerStreamContext+1e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 806e494f, The address that the exception occurred at
Arg3: f7a70c30, Exception Record Address
Arg4: f7a7092c, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
hal!ExAcquireFastMutex+f
806e494f f0ff09 lock dec dword ptr [ecx]

EXCEPTION_RECORD: f7a70c30 -- (.exr fffffffff7a70c30)
ExceptionAddress: 806e494f (hal!ExAcquireFastMutex+0x0000000f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 00000000
Attempt to write to address 00000000

CONTEXT: f7a7092c -- (.cxr fffffffff7a7092c)
eax=0000003d ebx=8558be84 ecx=00000000 edx=00000001 esi=e3cc2008 edi=85638310
eip=806e494f esp=f7a70cf8 ebp=f7a70d08 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210202
hal!ExAcquireFastMutex+0xf:
806e494f f0ff09 lock dec dword ptr [ecx] ds:0023:00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

WRITE_ADDRESS: 00000000

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: NULL_DEREFERENCE

LAST_CONTROL_TRANSFER: from 804ed932 to 806e494f

STACK_TEXT:
f7a70cf4 804ed932 85638310 8558be84 85638308 hal!ExAcquireFastMutex+0xf
f7a70d08 f746b808 e3cc2008 8558bc28 e3cc2008 nt!FsRtlRemovePerStreamContext+0x1e
f7a70d34 f746cd56 8558bc28 85e4da18 856947f8 fltMgr!FltpDeleteAllStreamListCtrls+0x62
f7a70d50 f745f5f7 8558bcac 00000008 85e4da18 fltMgr!FltpFreeVolume+0xa4
f7a70d68 f746334e 856947f8 00000008 805637bc fltMgr!FltpCleanupDeviceObject+0x61
f7a70d7c 80537aff 85e4da18 00000000 871c23c8 fltMgr!FltpFastIoDetachDeviceWorker+0x14
f7a70dac 805cea08 85e4da18 00000000 00000000 nt!ExpWorkerThread+0xef
f7a70ddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP:
nt!FsRtlRemovePerStreamContext+1e
804ed932 8b5510 mov edx,dword ptr [ebp+10h]

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a

SYMBOL_NAME: nt!FsRtlRemovePerStreamContext+1e

STACK_COMMAND: .cxr 0xfffffffff7a7092c ; kb

FAILURE_BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

Followup: MachineOwner
---------





Please help! Thank you.
When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

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#2 usasma

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Posted 05 July 2007 - 06:29 PM

The debugger points to the program that the crash happened in, not the ultimate cause of the crash. When Windows files (such as ntkrpamp.exe) show up, it's usually a driver that's causing the issue rather than Windows itself (although it is possible that Windows is crashing).

Since this relates to games and your CD drive, I'd start by uninstalling your video drivers and installing a freshly downloaded copy of the latest drivers. Should this not fix it (and presuming you don't have special CD/DVD software that could be causing this), then the next step would be to update the motherboard/chipset drivers.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 solaris32

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Posted 05 July 2007 - 07:18 PM

How would exacly would I go about updating my motherboard/chipset drivers?
When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#4 usasma

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Posted 06 July 2007 - 05:41 AM

If this is a pre-built computer (Acer, Dell, HP, Compaq, eMachines, Gateway, Toshiba, Sony, etc) you'd visit their website, locate the Support/Downloads section and download those drivers that apply to your system.

If it's a custom build, then you'd visit the website of the motherboard manufacturer and do the same thing as above.

Once downloaded, you can uninstall the drivers and double click on the freshly downloaded one's to install them.

Let us know the exact make and model of your system and we can help you to locate them.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 solaris32

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Posted 06 July 2007 - 08:35 AM

I have an inspiron E1705 made by dell. I picked out what should be placed in it, but I think some things were standard like the motherboard. I have no idea how to find out what make and model it is.
When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#6 Budapest

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Posted 06 July 2007 - 08:37 AM

Download and run SIW, it will give you loads of good info about your system.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 solaris32

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Posted 06 July 2007 - 09:21 AM

Ty :thumbsup:. Here's my motherboard info:

Manufacturer Dell Inc.
Model 0YD479
Serial Number .BHHPBC1.CN129616CL3323.

Chipset Vendor Intel Corporation
Chipset Model 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller
South Bridge 82801GBM (ICH7-M) LPC Interface Controller
SMBus Intel Corporation 82801G (ICH7 Family) SMBus Controller @10C0h

CPU Intel Core Duo
Cpu Socket Socket 479
Processor Upgrade None
Max CPU Speed 2130 MHz

System Slots 1 PCMCIA

OnBoard devices
Video (Enabled) ATI MOBILITY Radeon X1400
Sound (Enabled) Sigmatel 9200

Memory Summary
Location System board or motherboard
Maximum Capacity 4096 MBytes
Memory Slots 2
Error Correction None
Use System memory

Warning! Accuracy of DMI data cannot be guaranteed

Edited by solaris32, 06 July 2007 - 09:23 AM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#8 usasma

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Posted 07 July 2007 - 06:01 AM

On your Dell is a tag with a "Service Tag" number on it. That's the number that you need to locate your downloads at Dell.com.

Enter it by clicking on the Service Tag link on this page: http://support.dell.com/support/downloads/...;l=en&s=gen
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 solaris32

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Posted 07 July 2007 - 12:54 PM

Wow, a lot of good drivers through here. I'm in the process of updating, will tell if it all works. In any case, thanks a lot :thumbsup:.
When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.




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