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Internet Search 20 Sec Delay


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2 replies to this topic

#1 HPriser

HPriser

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Posted 03 July 2007 - 03:25 PM

Internet Explorer and other search engines have 20 Second delay when searching for a list of sites and when clicking the backpage button.

The problem is not with the web or internet explorer. My friend's computer works fine.

I have checked my Modem via Cox Cable. I reinstalled Windows XP Home Edition and Internet Explorer. I cleared all temporary internet files. I ran %temp% and cleared all those files. I ran Adaware and deleted those fils. I ran Norton to search my entire computer and it's clean. I Set up msconfig startup, Services and General IAW my checklist. Service pack 2 and service pack 3 are not the problem. I'm pulling out my hair. It looks like I may have to reformat my main hard drive.

My computer currently has:
Intel P4 Socket 478 Northwood 2.4ghz/400 bus
Memory is 1Gb, Single channel

My Motherboard is FIC P4-865PE series/VL13 version PCB 1.x
Bios Version: FIC 42302e31

emal me at email address removed
Thanks, Hurle

Below is the latest Logfile of my HijackThis v1.99.1

Scan saved at 2:09:17 PM, on 7/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Documents and Settings\Hurle Priser\UnZip\KEEPERS\HijackThis.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.google.com/keyword/%s
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: BHO Class - {FF167DC2-4AC2-4BCF-BFCA-2829C243CF30} - C:\WINDOWS\system32\SecureServicePack5.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hurle Priser\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
O9 - Extra 'Tools' menuitem: Absolute Poker - {13C1DBF6-7535-495c-91F6-8C13714ED485} - C:\Documents and Settings\Hurle Priser\Start Menu\Programs\Absolute Poker\Absolute Poker.lnk
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: IESideBar - {DFEFF09F-785E-4191-8E5D-A7650A1C4F9A} - shdocvw.dll (file missing)
O9 - Extra 'Tools' menuitem: IESideBar - {DFEFF09F-785E-4191-8E5D-A7650A1C4F9A} - shdocvw.dll (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} - http://cabs.media-motor.net/cabs/download.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...x86/c...nt/muwe
O16 - DPF: {8FCDF9D9-A28B-480F-8C3D-581F119A8AB8} - http://static.zangocash.com/cab/180solutio.../bridge-c24.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {FE6A3E85-0F6C-49AD-8843-68FF44E7EEA9} (BHO Class) - http://plugin.secureservicepack.com/secureservicepack.cab
O16 - DPF: {FE6A3E85-0F6C-49AD-8843-68FF44E7EEAB} (BHO Class) - http://plugin.secureservicepack.com/SecureServicePack3.cab
O16 - DPF: {FE6A3E85-0F6C-49AD-8843-68FF44E7EEAC} (BHO Class) - http://plugin.secureservicepack.com/SecureServicePack4.cab
O16 - DPF: {FF167DC2-4AC2-4BCF-BFCA-2829C243CF30} (BHO Class) - http://plugin.secureservicepack.com/Upgrade5.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Edited by Papakid, 15 July 2007 - 10:47 PM.
removed email address to protect from spambots


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#2 HPriser

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Posted 07 July 2007 - 11:49 AM

I found and fixed the problem.

PROBLEM CAUSE:

Browser Helper Object called SecureServicePack5.dll

(Norton Symantec Doesn't catch this. RegEdit Doesn't find it. HyjackThis didn't hel either. )

FIX:

Run BHO Demon. Get it online at
http://www.pcworld.com/downloads/file/fid,...escription.html



Run it. A list of Browser Helper Objects will be listed. Highlight each one and click Details to access the Status panel. Alternately Disable them one at a time to find the culprit. Close the Internet Explorer after each change and restart it before testing it.

You should also go to C:\Program Files\ and find all the SecureServicePack folders. Open each one and run uninstall.

Note: Third Party browser extensions may be disabled n the internet tools, Advanced to stiop third-party tool bands and Browser Helper Objects which may couse browser problems such as delays.

These objects run in the same memory context as the browser and they can perform any action on the available windows and modules. You want some of them because they allow some of your programs to run correctly. Others are there as spyware and adware only and can cause browser operational problems.

SecureServicePk Removal from and Online Source:

To remove SecureServicePk, follow these instructions:

1. Terminate the process in Task Manager:
upgrade.exe

2. Click Start > Run. Type REGSVR32 -u <Dll_name>. Then click OK. Replace <Dll_name> with the followings:
searchkeyword.dll
secureservicepack5.dll

3. Click Start > Run. Type REGEDIT. Then click OK. Navigate to the subkeys and delete the values:
HKEY_CLASSES_ROOT\SecureServicePack.BHO.1
HKEY_CLASSES_ROOT\SecureServicePack.BHO
HKEY_CLASSES_ROOT\CLSID\{FE6A3E85-0F6C-49AD-8843-68FF44E7EEAA}
HKEY_CLASSES_ROOT\CLSID\{DFEFF09F-785E-4191-8E5D-A7650A1C4F9A}
HKEY_CLASSES_ROOT\Component Categories\{00021494-0000-0000-C000-
000000000046}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{DFEFF09F-
785E-4191-8E5D-A7650A1C4F9A}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{DFEFF09F-
785E-4191-8E5D-A7650A1C4F9A}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FE6A3E85-0F6C-49AD-8843-68FF44E7EEAA}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{DFEFF09F-785E-4191-8E5D-A7650A1C4F9A}
HKEY_CLASSES_ROOT\TypeLib\{90BB6171-83D8-43DE-94D4-6C0078DD7896}
HKEY_CLASSES_ROOT\Interface\{B5918C1E-B0CD-4123-A0CB-CFE9703A265B}
Registry management is too hard? Download Registry Mechanic , and you will find it too easy!

4. Remove the files mentioned above in Explorer if exist.

5. Remove the following directory and its containing files in Explorer:
%Program Files%\secureservicepack5

End

#3 Papakid

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Posted 15 July 2007 - 11:06 PM

Hi HPriser,

Glad you got it figured out and our apologies for not getting to you earlier to help you out.

You should have been able to delete the BHO registry entry with HijackThis. BHO Demon really isn't necessary even to find the culprit by process of elimination that you used if an end user is running IE7, because there is an "Add-ons" manager in the tools menu to deal with BHO's.

Thanks for those informative instructions, I just want to caution those who aren't familiar with editing the registry to make a backup first and if at all unsure, post a log and we can use other tools and methods to clear the registry safely.

Also I see you've posted on this subject in another forum:
http://www.techsupportforum.com/microsoft-...cond-delay.html

Cross-posting like that is frowned on. Even tho you haven't had an answer over there, the practice takes up time of volunteers that could be helping others. I strongly suggest you post to that topic and any others on the same subject you may have open and let them know the issue is resolved as a common courtesy.

Now, as this issue appears to be resolved, this topic is closed.

The thing about people

is they change

when they walk away.--Mipso





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