Did you download the latest driver here? support
This is HP's suggestion:
Step one: Delete all of the temporary files on the computer
Click Start, then Run. The Run window opens.
In the Open: box, type %temp%.
Click OK. The system-defined Temp folder opens.
Highlight and delete all of the files in the Temp folder, but not the folder itself.
Step two: Copy the installation files to the hard drive
Right-click Start, and then click Explore. The Windows Explorer window opens.
Locate and select the CD-ROM drive letter that contains the HP software CD-ROM in the left side of the screen. This opens the contents of the CD-ROM in the right side of the screen.
Click Edit, and then Select All.
Click Edit, and then Copy.
NOTE: Do not copy the CD-ROM to the Windows Desktop.
Select the C:\ hard disk drive in the left side of the screen to open the contents of that drive on the right side of the screen.
Click File, point to New, and then click Folder. Name the folder hpdisk.
Double-click the new hpdisk folder to open it, click Edit, and then Paste. The contents of the CD-ROM will be copied into the folder. Leave Windows Explorer open when it is finished copying the files.
Step three: Install the software from the hard drive
Return to the hpdisk folder in Windows Explorer and double-click the Setup.exe file.
The software installer will launch and the installation process will begin. Follow the on-screen instructions to install the software.
Download the latest driver for your product or order a new software CD from the Software & Driver downloads page of the HP Web site. "
Edited by garmanma, 02 July 2007 - 04:37 PM.