I do not mean to make this into a Norton bashing festival but .... I bought Norton Security 2006. A couple of days after ,I had what I thought was a simple question to ask of them. I E-mailed the question.
They told me it would cost $49.00 for the answer. I said no way. The person I was dealing with typed back and said that he checked with his boss and there was a special going on and I could get my question answered for $39.00.