Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue Screen Of Death


  • Please log in to reply
12 replies to this topic

#1 solaris32

solaris32

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 29 June 2007 - 06:25 PM

I've got windows xp sp 2. Need any other hardware specs, I'll be glad to help.

I've been getting the blue screen of death (bsod) for quite some time now, but only occasionally when I put my laptop into standby. I would close the lid, it goes to standby, and a few hours later when I'm ready for it again, I get the bsod. However recently, I've been getting it in other instances. I have a Cruzer Sandisk 1g flashdrive. Sometimes when I put it in my computer, I get the bsod. Earlier when it did this, I manually turned off my laptop and turned it back on, logged in and activated the flashdrive. It worked fine until I properly ejected it like I've done a hundred times before and I get the bsod again. The flashdrive has NEVER done this before.

I've run multiple virus scans on my laptop and the flashdrive and I have no idea what's going on. Here's the technical error code the bsod gave me when I got the bsod from properly ejecting my flashdrive:

stop: 0x0000007E (0xC0000005, 0x806E494F, 0xF7AB0C30, 0xF7AB092C)

I have no idea what the code means, but hopefully somebody does and it can help. Thank you.




Aargh! I just got the bsod again! I was loading Limewire pro which has been perfectly fine ever since I got it and I get the bsod. Doubt there's a connection, but just want to be thorough. I was also on Bleepingcomputer too. Here's this new technical error message:

stop: 0x0000007E (0xC0000005, 0x804ED942, 0xF7AB8C34, 0xF7AB8930)

I had even tried putting my flashdrive in to see if I would get the bsod, and I didn't. I allowed some hope that this bsod thing was a fluke, but then I get it again . I have no idea what's going on, please help! I'm going to go into safe mode and run virus scans.

I will be using spybot s&d, adaware se personal, bitdefender 8 free, antivir classic, a-squared free, and superantispyware free. I've had them for quite some time so no, they're not interfering with each other and causing any probs related to the bsod.




Well, I finished the scans and as I thought, nothing. No idea what could be causing this random bsod.




I closed my laptop lid to put it in standby. An hour later, I open the lid to bring it out of standby, the screen is black for about a minute, then I see my background as I should (though it shouldn't take so long), but instead of the sign-on window, the bsod pops up :thumbsup:. Here's its technical error code:

stop: 0x0000007E (0xC0000005, 0x806E494F, 0xF7AB4C30, 0xF7AB492C)

Edited by solaris32, 29 June 2007 - 08:47 PM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

BC AdBot (Login to Remove)

 


#2 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:07:37 PM

Posted 30 June 2007 - 12:18 AM

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

http://aumha.org/a/stop.htm

Other links, that may pertain to your situation:
“0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0” Error Message at Startup
0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP
Error message in Win XP Service Pack 2: “Stop 0x7E”
Stop error 0x7E in PCI.SYS
Stop Error 0x7E in USBHUB.SYS
“Stop 0x0000007E” error message after you upgrade to Win XP Service Pack 2 on a non-Intel-processor computer
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#3 oldf@rt

oldf@rt

  • Members
  • 2,609 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Avondale, Arizona USA
  • Local time:06:37 PM

Posted 30 June 2007 - 01:52 AM

This error seems to be with your usb drivers. Try to uninstall all usb and then re install.
The name says it all -- 59 and holding permanently

**WARNING** Links I provide might cause brain damage

#4 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 30 June 2007 - 05:17 AM

Error message in Win XP Service Pack 2: “Stop 0x7E”

I downloaded the file from this link which will hopefully solve my problem. Only time will tell and I will post again if it has not been fixed. Thanks you 2 for your help.
When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#5 tg1911

tg1911

    Lord Spam Magnet


  • Members
  • 19,274 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:SW Louisiana
  • Local time:07:37 PM

Posted 30 June 2007 - 05:49 AM

You're welcome, solaris32.
I hope it resolves your problem.
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

Become a BleepingComputer fan: Facebook

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:37 PM

Posted 30 June 2007 - 06:44 AM

Here's a link to the error message: http://aumha.org/a/stop.php#0x7e

Their suggestion is to check your Event Viewer for errors relating to this BSOD. In particular, we're looking for a file name that's mentioned in order to confirm that it's your USB (chipset) drivers that are causing this.

In the event that there's nothing significant in your Event Viewer, try searching your hard drive for files ending in .dmp and .mdmp. Take the latest one and follow the instructions at this link: http://forums.majorgeeks.com/showthread.php?t=35246 THen post the results here so we can have a look at them.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 30 June 2007 - 07:38 AM

Thanks usasma, that's a great tool for the bsod :thumbsup:. Here's it's analysis of the most recent bsod that happened when I took my laptop out of standby:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 806e494f, f7ab4c30, f7ab492c}

Probably caused by : ntkrpamp.exe ( nt!FsRtlRemovePerStreamContext+1e )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 806e494f, The address that the exception occurred at
Arg3: f7ab4c30, Exception Record Address
Arg4: f7ab492c, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
hal!ExAcquireFastMutex+f
806e494f f0ff09 lock dec dword ptr [ecx]

EXCEPTION_RECORD: f7ab4c30 -- (.exr fffffffff7ab4c30)
ExceptionAddress: 806e494f (hal!ExAcquireFastMutex+0x0000000f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 0065006d
Attempt to write to address 0065006d

CONTEXT: f7ab492c -- (.cxr fffffffff7ab492c)
eax=0000003d ebx=86eb65ec ecx=0065006d edx=00000001 esi=e1c196b0 edi=86c64170
eip=806e494f esp=f7ab4cf8 ebp=f7ab4d08 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
hal!ExAcquireFastMutex+0xf:
806e494f f0ff09 lock dec dword ptr [ecx] ds:0023:0065006d=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

WRITE_ADDRESS: 0065006d

BUGCHECK_STR: 0x7E

DEFAULT_BUCKET_ID: STRING_DEREFERENCE

LAST_CONTROL_TRANSFER: from 804ed932 to 806e494f

STACK_TEXT:
f7ab4cf4 804ed932 86c64170 86eb65ec 86c64168 hal!ExAcquireFastMutex+0xf
f7ab4d08 f74ab808 e1c196b0 86eb6390 e1c196b0 nt!FsRtlRemovePerStreamContext+0x1e
f7ab4d34 f74acd56 86eb6390 859a4870 853f6338 fltMgr!FltpDeleteAllStreamListCtrls+0x62
f7ab4d50 f749f5f7 86eb6414 00000008 859a4870 fltMgr!FltpFreeVolume+0xa4
f7ab4d68 f74a334e 853f6338 00000008 805637bc fltMgr!FltpCleanupDeviceObject+0x61
f7ab4d7c 80537aff 859a4870 00000000 86fc1020 fltMgr!FltpFastIoDetachDeviceWorker+0x14
f7ab4dac 805cea08 859a4870 00000000 00000000 nt!ExpWorkerThread+0xef
f7ab4ddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP:
nt!FsRtlRemovePerStreamContext+1e
804ed932 8b5510 mov edx,dword ptr [ebp+10h]

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a

SYMBOL_NAME: nt!FsRtlRemovePerStreamContext+1e

STACK_COMMAND: .cxr 0xfffffffff7ab492c ; kb

FAILURE_BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

Followup: MachineOwner
---------


What should I do with that .exe program that says it probably caused the bsod? Thanks.

P.S. I have no idea what this stuff means.

Edited by solaris32, 30 June 2007 - 07:40 AM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:37 PM

Posted 30 June 2007 - 09:20 PM

The ntkrpamp.exe may have caused the error - but it may not be at fault (suppose that some program corrupted the information that ntkrpamp.exe had stored in memory - then you'd get an error in ntkrpamp.exe even though it didn't do anything).

Unfortunately, dump files can be a bit cryptic - and this one is one of them. It points at an error in the OS files (ntkrpamp.exe) - so one possibility is OS corruption. But I find that OS corruption is rarely the issue - more often it's something else that's causing this. But, I'm not able to isolate what it is from this one dump file. Can you find more and analyze them? This may give us more clues to go after.

While waiting a response, I'd suggest updating your motherboard/chipset drivers along with a visit to Windows Update to make sure that you've got all the latest updates. After that we'll have to attack the errors one by one to try and figure out what's causing this.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 30 June 2007 - 09:21 PM

I just got the bsod again, so unfortunately that patch didn't work :thumbsup:. I used the debugger and its the same .exe program since all this started for me on the 27th, also the same day I got a new computer game called Quake 4. I'd rather not have to get rid of it because I rather like the game. I'm also not sure if there is even a correlation. It just appears that all this started the day I got and installed Quake 4.

And I believe my motherboard/chipsets are updated. My laptop is only about 7 months old. I do know I have the latest bios update that came out for my laptop a few months ago.

Edited by solaris32, 30 June 2007 - 09:29 PM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#10 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 30 June 2007 - 09:26 PM

Here's the most recent bsod debugger info that happen like 20 mins ago:


*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 806e494f, f7a6cc30, f7a6c92c}

Probably caused by : ntkrpamp.exe ( nt!FsRtlRemovePerStreamContext+1e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 806e494f, The address that the exception occurred at
Arg3: f7a6cc30, Exception Record Address
Arg4: f7a6c92c, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
hal!ExAcquireFastMutex+f
806e494f f0ff09 lock dec dword ptr [ecx]

EXCEPTION_RECORD: f7a6cc30 -- (.exr fffffffff7a6cc30)
ExceptionAddress: 806e494f (hal!ExAcquireFastMutex+0x0000000f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 7e420cf2
Attempt to write to address 7e420cf2

CONTEXT: f7a6c92c -- (.cxr fffffffff7a6c92c)
eax=0000003d ebx=855cce84 ecx=7e420cf2 edx=00000001 esi=e1772180 edi=85e28028
eip=806e494f esp=f7a6ccf8 ebp=f7a6cd08 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210202
hal!ExAcquireFastMutex+0xf:
806e494f f0ff09 lock dec dword ptr [ecx] ds:0023:7e420cf2=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: System

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

WRITE_ADDRESS: 7e420cf2

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from 804ed932 to 806e494f

STACK_TEXT:
f7a6ccf4 804ed932 85e28028 855cce84 85e28020 hal!ExAcquireFastMutex+0xf
f7a6cd08 f746b808 e1772180 855ccc28 e1772180 nt!FsRtlRemovePerStreamContext+0x1e
f7a6cd34 f746cd56 855ccc28 87029688 8562a020 fltMgr!FltpDeleteAllStreamListCtrls+0x62
f7a6cd50 f745f5f7 855cccac 00000008 87029688 fltMgr!FltpFreeVolume+0xa4
f7a6cd68 f746334e 8562a020 00000008 805637bc fltMgr!FltpCleanupDeviceObject+0x61
f7a6cd7c 80537aff 87029688 00000000 871c2640 fltMgr!FltpFastIoDetachDeviceWorker+0x14
f7a6cdac 805cea08 87029688 00000000 00000000 nt!ExpWorkerThread+0xef
f7a6cddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP:
nt!FsRtlRemovePerStreamContext+1e
804ed932 8b5510 mov edx,dword ptr [ebp+10h]

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a

SYMBOL_NAME: nt!FsRtlRemovePerStreamContext+1e

STACK_COMMAND: .cxr 0xfffffffff7a6c92c ; kb

FAILURE_BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

Followup: MachineOwner
---------


I want to insert a picture because I did a search and I have 9 different things called ntkrpamp, and I don't know which one is the suspect. There's a folder actually called ntkrpamp.exe, but what's odd is the application called ntkrpamp inside of it says it was created today, but was modified Feb 27?

Edited by solaris32, 30 June 2007 - 09:44 PM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#11 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 02 July 2007 - 09:52 AM

Yes indeedy I am still having problems and help is greatly appreciated, thank you :flowers:.

P.S. sorry for multi-posting, I didn't realise :thumbsup:.

Edited by solaris32, 02 July 2007 - 09:53 AM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.

#12 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:37 AM

Posted 03 July 2007 - 01:53 AM

You said all this started when you installed Quake 4. Have you installed all the relevant patches for this program? If you Google "quake 4 patches" you'll see quite a lot comes up.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 solaris32

solaris32
  • Topic Starter

  • Members
  • 372 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In front of my desktop.
  • Local time:06:37 PM

Posted 03 July 2007 - 05:48 AM

You said all this started when you installed Quake 4. Have you installed all the relevant patches for this program? If you Google "quake 4 patches" you'll see quite a lot comes up.

Yes I have the lates patch, V1.4.2. I've also noticed than in the past 2-3 days, I havn't played Quake 4 and no bsod. Could be a coincidence, but I'm not so sure.

Update: It is confirmed! Quake 4 apparantly is the source of my bsod. I just put in the cd, told my laptop to go to standby, waited a few minutes, brought it out of standy, and I got the same bsod, only when the cd was in my laptop. For the past 3 days when I have NOT used the cd, my laptop has been fine. And when I remember the other bsod's I had, I'm pretty sure in all instances the Quake 4 cd was in my laptop. Now all I need to do is uninstall it and sell it. Oh well, guess I'll just have to get it on the 360.

Thanks everyone for your help :thumbsup:.

Edited by solaris32, 03 July 2007 - 06:42 AM.

When I'm asking for help, please explain, in detail, every step. Thank you :).
I have nightmares about computer glitches and bugs.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users