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Xp Can't Get Windows To Run At All


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#1 Vash7373

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Posted 29 June 2007 - 04:49 PM

ok, so here's the story. my friend is not too swift at all with computers and asked me to help him with his computer because it has been running very slowly lately.
so (over the phone) i was helping him and through AIM i sent him a program called Startup Cop where you can see what programs run when you start your computer. so we took a few down that were unnecessary, and rebooted. we then were jsut checked through his processes and i came to one i didn't know and searched it on google. well it was for microsoft SP2. i came to a site where there was a ton of people who complained about SP2, saying how annoying it is and what not, and how bad it slowed their computers, and how it was totally not needed if you have virus protection, a firewall and windows update.

so i asked if he has those three things and he said he did so i figured what the heck, maybe SP2 isn't too great (i don't have it i don't believe, though windows said i do but i cant find it ANYWHERE on my computer). so i had him uninstall it (by going to control panel and add/remove programs) and it was taking awhile so he left his computer on and went to bed.

so this morning he gets up and boots up his computer, and it goes through normal bootup stuff, but then the login for windows xp dosen't even appear he says. he says it loads the screen that says windows xp, then that goes away and the computer restarts.

i figure his anti virus was pretty out of date, and that he had some kind of a worm for awhile and the only thing stopping it was microsoft's SP2. so i pretty much feel badly about it all and need to find a way to fix it. i was thinking about a few different options, either reinstalling windows xp (does that wipe out all the drive, like the C: drive and what not?), restoring his comp compltely, or using a flash drive and somehow either load SP2 back onto it or the fix from like Norton for whatever virus/worm (if it is one) and curing it that way.

now i know it was probably stupid of me to get rid of SP2 but i thought it would help according to that site i found, but i guess not lol

any help is greatly greatly appreciated

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#2 Queen-Evie

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Posted 29 June 2007 - 05:43 PM

i figure his anti virus was pretty out of date, and that he had some kind of a worm for awhile and the only thing stopping it was microsoft's SP2. so i pretty much feel badly about it all and need to find a way to fix it. i was thinking about a few different options, either reinstalling windows xp (does that wipe out all the drive, like the C: drive and what not?), restoring his comp compltely, or using a flash drive and somehow either load SP2 back onto it or the fix from like Norton for whatever virus/worm (if it is one) and curing it that way.


SP2 doesn't include an antivirus, only a firewall, so SP2 couldn't stop the worm.

Whether the drive is wiped out or not depends on what your friend wants to do.
A clean install will wipe out the drive and all its contents.
A repair will replace the OS files, and leave files and folders on the computer. With this option, he will have to reinstall Windows updates.
I suggest you read this for more info on a repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm

Another option is a reinstall of SP2. This might be the best option-he can confirm or rule out SP2 being the cause of the problem.
If he doesn't do a clean install of Windows, he really should consider the fact that he might have malware on his computer. Antivirus and spyware programs should be kept up to date to be effective.

Edited by Queen-Evie, 29 June 2007 - 05:45 PM.


#3 usasma

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Posted 30 June 2007 - 06:19 AM

It's advisable to remove the virus infections before installing SP2. SP2 doesn't like viruses, and the installation may misbehave if you're trying to install it on an infected system.
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#4 Queen-Evie

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Posted 30 June 2007 - 01:03 PM

Thank you for mentioning that usasma.
I'd forgotten about making sure there is no infection before the install.




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