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Internet Connection Fails After Partial Uninstall

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#1 PcTweaker


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Posted 29 June 2007 - 12:31 PM

I have Windows XP 5.1 Home version

We are using IE V7.0

The administrator tried to delete AT&T accelerator, which was not being used. The uninstall failed to
complete. At this point, if one attempts to use IE from the administrator account, the message
"Internet Explorer Cannot Display the Webpage" appears. The Diagnostics indicated that the problem may be with the firewall.

However, if one attempts to used IE from another account, the connection is made successfully, although the initial connection is a little slow.

We are using a broadband connection with no accompanying software (Embarq).

I'm assuming the successful connection is accessing some file/s that the unsuccessful one is not.

Any suggestions would be greatly appreciated.

Edited by PcTweaker, 29 June 2007 - 12:31 PM.

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#2 garmanma


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Posted 29 June 2007 - 03:58 PM

Try safemode and see if it's listed in add/remove there. You may have to reinstall it to uninstall it
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