Posted 02 July 2007 - 04:00 PM
the biggest problem that comes up is when using a mail client there is no way for your ISP to identify WHERE exactly the problem is coming from. It may be your outlook isn't properly communicating with the webmail server that comcast is providing. or it may be with the webmail server itself, but when you're using a client that basically is a go-between for your computer and Comcast's mailserver, then there is an extra variable that is uncheckable by comcast. We really have very little support information available to us to help with any problems with outlook express or outlook or windows mail, as those are technically microsoft products. The only way we can usually help with that is we actually have to go through microsoft forums while you're on the phone with us, so we'd be looking at the same things you'd have access to in regards to that.
I'm not saying your outlook express is the problem, but when you add a variable in that we don't have control over, and our e-mail diagnostic software verifies that using your account to send an email to itself (thusly testing both the ability for your account to send and recieve email) works fine. we really dont have much other support available to us.
If it's the webmail itself that's doing it as well though... then you need to call back and make sure to state that it's the webmail that's causing it, then you'll get sent to the "support desk" which are the people with all the administrative access to the big boys. who will then contact the Main point of contact where they can actually go indepth on our servers testing specifically to your account.
So my advice would be to first off call microsoft about this since you're using their client to access the webmail server, second if microsoft has no better recommendations, try the webmail see if it's still not going through, and then get ahold of comcast again, and get up to the "support/help desk"
One By one the penguins steal my sanity...