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Three Obtainable Goal On The Job

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#1 Guest_gooky_*


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Posted 26 June 2007 - 02:31 PM

For an IT tech, what can be three obtainable goal to put down on a review?

I am an IT tech (jack of all trades), but doing mostly customer service. I got my 1st review coming up for my job. What can I put down as three obtainable goals on my review? I am looking for something generic and witty but something that will NOT hurt me at my next review following this upcoming review. Thanks.

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#2 jwinathome


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Posted 26 June 2007 - 02:33 PM

Though it depends on what kind of environment you work in......
One of my goals when I did that was to be proactive in discovering fixes before people found the problem and needed to call for help. (Cut down on call volume for sure.)

#3 Animal


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Posted 26 June 2007 - 04:14 PM

If you use a trouble ticketing system you can reduce MTTR (mean time to repair). Develop and implement a user database to manage user down time. Be proactive not reactive with your users.

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