There has been a greatly-increased number of returns of Asus motherboards to the store I work at over the past two years. Almost all of them were defective.
I purchased a new compy in November. The first Asus board I ordered was not compatible with my memory, even though it claimed to be. Asus quickly released a BIOS upgrade, which did nothing. The second Asus motherboard I ordered died after six months. Scrambled video. Video card, RAM, OS, and all other hardware checked out OK.
The motherboard they RMA'd to me was DOA. Not only that, it was refurbished, and came complete with greasy fingerprints all over the northbridge heatsink. Refurbished RMA products are commonplace, I realize, but I at least expect one that works.
Asus is now no better than a generic company. They attract customers with their legacy, with a pretty website, and with gimmicky overclocking addons to their motherboards, but what actually made Asus great, their stability, has vanished entirely. I never know what I'm going to get when I turn it on. Their customer support, while polite, clearly can't resolve any problems.
So I am forced to ask you all the following question:
SWM, loves long walks on Southstrider Beach, producing digital music, and long IM conversations, ISO new motherboard company to be his hero. Desperate.
Edited by sageinblue, 26 June 2007 - 09:52 AM.