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I think this problem is IE related, but not sure.


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#1 dacer

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Posted 01 July 2004 - 12:41 PM

I'm at a loss here. We have a pop-up blocker program on our computer to block pup-up ads, but didn't have a spyware blocker. Yesterday I downloaded it though. Here's our problem. Our IE seems to have gotten a mind of its own all of a sudden. It started about a week or so ago when we went to log on to IE by clicking on the E on the desktop, but it wouldn't log us in. Our ISP walked me through creating another shortcut so we can log on other than through the E. Thats now how we long on to the internet. Then when the internet comes up we don't get our start page, but get a blank page that says in the address bar: about blank. I've gone into internet options a gazillion times and set the home page to our regular home page and applied it and hit OK, but then when I log off and go to get back on it goes back to the about blank page. Then when we log into Outlook Express it keeps disconnecting us momentarily or at the very least will disconnect from the server that is checking the email, but still allow us to remain logged on to the internet. Also, when we are working in other programs, such as when I'm typing in MSWord, the IE log on screen will keep popping up. Also the IE is running really really slow too. I can't figure out what happened. The only change I've made was I signed up for netzero webmail and it downloaded a link on my desktop to log into netzero, even though I don't use netzero for my ISP. I just have been using netzero for years for my mail and accessing it through OE, but now it is a paid service and I had to subscribe to it. Can someone help me out here. I've run a disk defrag in safe mode, checked the system for spyware through adaware, run a virus scan. I don't know what else to do. Any help is appreciated. Sorry this got so long.

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#2 Grinler

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Posted 01 July 2004 - 04:10 PM

Ok, lets do this first:

Create a directory on your hardrive to save HijackThis.exe. A directory like c:\hijackthis. If you do not do this, you will not be able to use the backup/restore features.

Download HijackThis from:

http://www.spywareinfo.com/~merijn/files/hijackthis.zip

or here:

http://computercops.biz/downloads-cat-14.html

Save this file into the directory you made previously and then run the program named hijackthis.exe. When the program opens click on the Config button, then click on the Misc Tools button, and click on the Check for update online button. When it completes checking/applying updates press the back button.

Now click on the Scan button and when it is finished click on the Save Log button. A Notepad window will open with the contents of this log. Click on Edit then click on Select all. Then click on Edit and then Click on Copy.

Create a reply to this post here and right click in message area and select paste to paste the log into the post.

Someone will reply to you after reading this post. DO NOT fix any entries unless you understand what you are doing.

To see a tutorial with screenshots on using HijackThis you can click on the link below:

How to use HijackThis to remove Browser Hijackers & Spyware

#3 dacer

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Posted 04 July 2004 - 09:39 PM

Logfile of HijackThis v1.98.0
Scan saved at 10:43:47 PM, on 7/4/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\CPQS\BWTOOLS\SCCENTER.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE
C:\WINDOWS\SYSTEM\PRINTRAY.EXE
C:\WINDOWS\SYSTEM\CIJ3P2PS.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\SYSTEM\WINDOW.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINRAR\WINRAR.EXE
C:\WINDOWS\TEMP\RAR$EXAH.KBM\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Service Connection] c:\cpqs\bwtools\sccenter.exe
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE"
O4 - HKLM\..\Run: [CompaqPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CIJ3P2PSERVER] CIJ3P2PS.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [Ad-aware] "C:\PROGRAM FILES\LAVASOFT\AD-AWARE 6\AD-AWARE.EXE" +c
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKLM\..\RunServices: [MDM7] "C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\VS7DEBUG\MDM.EXE"
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [window.exe] C:\WINDOWS\SYSTEM\window.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES11072.DLL (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES11072.DLL (file missing)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .tiff: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin5.dll
O16 - DPF: ChatSpace Java Client 2.1.0.89 - http://sites.chatspace.com:8076/Java/cs4ms089.cab
O16 - DPF: ChatSpace Java Client 2.1.0.90 - http://sites.chatspace.com:8076/Java/cs4ms090.cab
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tri...uginstaller.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {2C8EEB84-6D60-11D4-BD64-0050048A82BF} (eshare communications NetAgent Customer ActiveX Control version 2) - http://www.cabeagent.com/netagent/objects/custappx2.CAB
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/073784c491d3e2e82600/...ip/RdxIE601.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = famvid.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 208.16.68.2,208.16.68.4
O21 - SSODL: Web Event Logger - {79FB9088-19CE-715E-D900-216290C5B738} - C:\WINDOWS\SYSTEM\Agaijp32.dll

#4 Grinler

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Posted 05 July 2004 - 12:03 AM

I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\SYSTEM\MOSEARCH\BIN\MOSEARCH.EXE
O4 - HKCU\..\Run: [window.exe] C:\WINDOWS\SYSTEM\window.exe
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tri...uginstaller.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/073784c491d3e2e82600/...ip/RdxIE601.cab
O21 - SSODL: Web Event Logger - {79FB9088-19CE-715E-D900-216290C5B738} - C:\WINDOWS\SYSTEM\Agaijp32.dll

Reboot your computer into Safe Mode and delete the following files:

Then delete these files or directories (Do not be concerned if they do not exist)
C:\WINDOWS\wt\updater\
C:\PROGRAM FILES\COMMON FILES\SYSTEM\MOSEARCH\
C:\WINDOWS\SYSTEM\window.exe
C:\WINDOWS\SYSTEM\Agaijp32.dll

Disable System Restore. You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore
or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above

Reboot your computer to go back to normal mode and post a new log.

#5 dacer

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Posted 06 July 2004 - 09:01 PM

I did everything, but I'm not sure how to delete once I get in safe mode. Where do I find these four items to delete and how do I delete them? Thanks!

#6 Grinler

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Posted 06 July 2004 - 11:47 PM

lick on my computer, then click on c drive then follow the paths to the file.

For example for the C:\WINDOWS\wt\updater\ file, you would double-click on my computer, then doubleclick on the C drive, then double click on windows, then find the wt directory and delete it

Do the same procedures for the various other files and their locations.




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