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Unable To Install Printer Software


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#1 HJT Noob

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Posted 24 June 2007 - 03:53 PM

I have an epson CX5800f printer. Recently, it stopped responding to printing commands. The printer spooler frequently shut itself off. Since then, I have uninstalled my drivers for the printer. However, now when I try installing any drivers, I get messages saying installation has failed.

I have checked to see if the printer itself is unable to print, and I have found that it still can. Maybe parts of the old driver are still in my computer?

Thanks for any help

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#2 NEsince92

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Posted 24 June 2007 - 04:01 PM

Right click on "my computer" and click on "properties"
click on the "hardware" tab, then click on "device manager"

locate the printer, then rightclick on it and choose "uninstall".

Once the printer itself is gone, then go and uninstall the drivers

to do this:
Click start > settings > printers and faxes > file > server properties > drivers

locate the drivers you wish to uninstall (all of them if you don't have any other printers or programs that use print drivers) and click "remove".

Then reboot your computer and start from scratch.

HTH

#3 HJT Noob

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Posted 25 June 2007 - 02:12 PM

I did as you said, and I deleted all of my printer drivers. After I rebooted and went to add printer and clicked on have disk for software and selected the right printer driver from the disk that came with the printer, I get a message saying: "Printer driver was no installed. Operation could not be completed."

I have downloaded newer drivers from epson but each failed at the end of the installation. What now?

#4 garmanma

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Posted 25 June 2007 - 06:55 PM

Is this a USB printer? Is it still attached to the computer when you're installing drivers? If it is , disconnect it and try to run the installation disc again, then hook the printer up when it tells you to
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#5 HJT Noob

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Posted 25 June 2007 - 10:10 PM

I disconnected the USB cable, rebooted my computer, and started the installation cd. Halfway through installing the drivers, a window pops up and says: "There is not enough free space to install this software. Increase the amount of free space on the target disk." I have 18 free gbs of space left on my computer.

I then hit ok and another popup comes up and says "An error occured during setup. Restart your computer, then run setup again."

Thanks for trying to help. Any further suggestions?




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