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The Dreaded Windows Has To Close


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#1 geotan

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Posted 23 June 2007 - 04:16 PM

Yesterday I installed a web cam [Kingstone]. I was unable to find either the manual or the user guide where stated.
I have 3 hard drives, C. F. and H
C is working fine. F anfd H when I try to access any of the files I get the dreaded message Windows has to close.
I tried to do a System Restore but I am unable to not even a day. The box is unticked for turn off System Restore. I did a complete uninstall for the web cam with the same result.
One other thing, I double click on the My Computer icon and when the page opens there are no letters showing for any of the drives, nor are there any showing for my built in Card Reader or my DVD Reader/Writers. I have loaded no other programme in months and very rarely connect to the Internet, I have another machine for that.
Any help you could give me would be appreciated.
Thank you,
GEORGE.

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#2 tg1911

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Posted 23 June 2007 - 10:10 PM

Have you tried booting into Safe Mode, and selecting Last Known Good Configuration?
How to start Windows in Safe Mode
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#3 geotan

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Posted 24 June 2007 - 04:22 AM

tg1911,
I have just tried it. but it is still the same.
Something else weird. First time I high-lighted Last good known configuration, after the Windows splash screen, I was asked for my Password, but only my "Internet" computer is password protected [the two computers are networked]. I did another Restart and this time was not asked for Password. I tried to do a System Restore and it would only let me restore back to yesterday. My F and H drives are still the same - dreaded Windows box of death.
Any other suggestions would be appreciated.
GEORGE.

#4 geotan

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Posted 24 June 2007 - 02:35 PM

I keep trying to see [fingers crossed] if this problem has cured itself but it is still the same.
Something else I have just noticed when the dreaded box comes up it sometimes says Dr Martin instead of Windows. I have done a search of all three harddrives for Dr Martin and it comes up with nothing.
I am hoping that there is someone who can help me out of this mess please.
GEORGE.

#5 NEsince92

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Posted 24 June 2007 - 03:55 PM

Click Start > Run
then type in "eventvwr" in the run box (without the quotes)
hit enter

click on "system"

Do you see errors there? Can you double click on them and describe the errors to us?

#6 geotan

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Posted 24 June 2007 - 04:29 PM

I have warnings and errors. All of them are shown several times
Warnings
dhcp event 1003
dhcp event 1005
ftdisk event 57
w32time event 36
window file protection event 64008

Errors
w32time event 17
w32time event 29
service control manager event 7000
service control manager event 7003
service control manager 7009
dhcp event 1002disk event 7
disk event 11
tcpip event 4199
Do you want me to click on all of them and report what they say?
GEORGE.

#7 NEsince92

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Posted 24 June 2007 - 04:52 PM

Click start > run
type "cmd" in the run box (without the quotes)

when the command prompt comes up, type:

chkdsk /f c: f: h:

It will display a message saying that it can't do it while windows is running and ask if you'd like it done on reboot.

say yes and reboot

let me know how it goes

#8 geotan

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Posted 24 June 2007 - 04:59 PM

All I getis "The drive, the path or the file name is not valid"
GEORGE

#9 NEsince92

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Posted 24 June 2007 - 05:03 PM

you might have to do them one at a time. try this:

chkdsk /f c:

#10 geotan

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Posted 24 June 2007 - 05:33 PM

Ran 3 checks every thing came up as ok
GEORGE

#11 NEsince92

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Posted 24 June 2007 - 05:41 PM

can you double click on this event:

window file protection event 64008

...and tell me what file it's referencing?

#12 geotan

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Posted 24 June 2007 - 05:47 PM

c:\windows\system32\drivers\mstee.sys

#13 NEsince92

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Posted 24 June 2007 - 05:50 PM

Do you have the Windows XP Recovery CD which came with the 'puter?

#14 geotan

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Posted 24 June 2007 - 05:53 PM

Product recovery CD-ROM???
yes

#15 geotan

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Posted 24 June 2007 - 06:14 PM

Sorry I should have said yes but how do I use it.
GEORGE.




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