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Explorer And Desktop Gone. Can't Run Windows Normally, Safe Mode Doesnt Work!


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#1 lovexlustxrepeat

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Posted 23 June 2007 - 12:45 PM

Soooooo,
i go to my friends today and shes starting up her windows and as soon as it starts the bar at the bottom i believe called explorer and all the desktop icons dissapear, all that works is the task manager.
Anyways, so we tried again and then i ran it in safe mode which worked till it actually tried running windows and there is that popup that i believe asks about restore point dissapears in a split second and then nothing loads.
So then i try a different safemode. same problem.
so then we restarted windows and then spy weep hada notification of infected computer. So we ran it and she said it froze last time it ran but this time it did so then it "quarentined" all the problems on the computer.
so then we restarted without internet, which had the explorer and desktop icons back. so i started up the web browsers up i needed and i got a few popups from spysweeper that things were trying to access the internet. some RUNDLL tried running and it was c:\windows\system32\asabmgev.dll.
so then we plugged the internet back in, the explorer disspeared and desktop items but i still had my browsers so i got on here. now we don't know what to do since we cant acess anything on the computer like this. also some weird processes are running on here if anyone knows what they are some dissapear after a second of popping up.
so there is ycommon.exe, hpqimzone.exe, motiveSB.exe, wuaudt.exe, vVX3000.exe, PCLient.exe, ehtray.exe, hpqimzone.exe, and all this other crap.


ANY HELP WOULD BE AMAZIN!!

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#2 buddy215

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Posted 23 June 2007 - 02:55 PM

The files you listed have a legitimate use except for one that allows remote control of your computer, but it may be part of the camera software.
Follow the instructions below. If you have a problem installing or running Hijack This, change the name by right clicking on the Hijack This.exe and choosing rename. Any name will do such as "mylastchance".

http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

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Post a Hijack This log in the Hijack This Forum by following the directions in the link below if the programs above have not removed ALL malware. DO NOT post the log in this forum.
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
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How To start Windows in Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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