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Internet Explorer Cannot Display The Webpage


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#1 kellydgk

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Posted 22 June 2007 - 11:22 PM

I was updating my GameTap application and I received a popup hacker alert from my Kaspersky AV that said "Someone is trying to change Internet Explorer" or something along those lines. "Allow or Block?" I chose "Block". Then another popup said "IEXPLORE.exe has been changed". I clicked to open the browser and received this message "Internet Explorer cannot display the webpage" and at the bottom while the page was trying to load it says something about a dns error. I later found out that the GameTap update was supposed to change IE, to allow the app to be launched from the browser or something. Maybe by blocking it it messed IE up? Also, I noticed on a scan with Ad-Aware I had the IST toolbar, but I never noticed any effects of this malware and I scan every week so it wasn't on my computer for long. I removed the toolbar with Ad-Aware. Any ideas how to fix IE?

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#2 usasma

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Posted 23 June 2007 - 02:54 PM

As long as the GameTap addon is safe, try installing it again - and this time allow it. Make a note of what it says it's allowing/blocking and you'll be able to go into the Options and change it there if needed.

Also, Kapersky should have a log file that shows what actions that it blocked.

Edited by usasma, 23 June 2007 - 02:55 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kellydgk

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Posted 23 June 2007 - 10:13 PM

I did reinstall the GameTap update with the protection turned off, but this did not fix IE. Kaspersky says "No Attacks Blocked" on the reports. All it says is IEXPLORE.exe has been changed and now it can't retrieve updates because of "DNS name resolving error". I went to Kaspersky settings and it was set to block IEXPLORE.exe, but I changed it to allow all outbound and inbound tcp and udp and everything under IEXPLORE.exe says allow now but it still won't connect. Please help!

Edited by kellydgk, 23 June 2007 - 10:21 PM.


#4 usasma

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Posted 24 June 2007 - 06:29 AM

Reset IE to default settings (Tools...Internet Options...Advanced tab...Reset button) - then close and reopen IE to see if you can connect.

TEMPORARILY disable Kapersky to see if you can connect (then re-enable it even if you do connect).

Right click on your network connection in the system tray (next to the clock) and select Diagnose and Repair
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 kellydgk

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Posted 24 June 2007 - 11:24 AM

Thanks for your help. I realized that when I changed the Kaspersky settings to allow IE I needed to restart my computer for the changes to take effect.

#6 usasma

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Posted 24 June 2007 - 07:07 PM

Glad you got it sorted out!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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