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I Can Not Open Hp Director


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#1 bill holloway

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Posted 22 June 2007 - 06:03 PM

I can not get the hp director to open on my hp psc 2210 all in one printer. When I click on the icon my cursor turns into the hour class figure but stops about 3-4 seconds later. I can print off my printer ok but I would like to get this feature running again. I am using xp pro version 2002 with service pack 2. any help appreciated

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#2 garmanma

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Posted 22 June 2007 - 08:33 PM

Did this happen after upgrading to I.E.7? It seems to be a common problem.
Mark
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#3 bill holloway

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Posted 23 June 2007 - 10:17 AM

I think it started before I went to IE 7 I also get about 3- 4 popup's a day that state
RTL unable to start driver for HPZipm12.exe I have deleted the hp program and reinstalled twice and it still does not allow me to open director

#4 garmanma

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Posted 23 June 2007 - 11:35 AM

I'd still try their suggestions. It won't hurt anything What are you using to reinstall,? The disc that came with it? Try downloading from the support site and get the most current driver
Mark

Edited by garmanma, 23 June 2007 - 11:49 AM.

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#5 bill holloway

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Posted 23 June 2007 - 03:02 PM

Thanks for the help in getting me to right place in hp. I tried the 2nd procedure and it cleared up the problem. Many thanks from the old man.




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